Chicopee Rehabilitation and Nursing Center

    44 New Lombard Rd, Chicopee, MA 01020
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Attentive skilled staff, spotless facility

    I had a very positive experience here. The rehab and nursing teams were attentive and skilled, the facility was spotless with plenty of activities, and warm, respectful staff made us feel like family; Director Mike Shea (and Cindy, Maureen, Donna) communicated openly, helped with insurance, and gave us real peace of mind - I'd recommend it for rehab or long-term care.

    Loved one of resident
    Sep 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.04·(79)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      3.3
    • Amenities

      2.0
    • Value

      1.7

    Pros

    • Compassionate, attentive nursing and CNA care
    • High-quality rehabilitation services (PT/OT)
    • Responsive and engaged unit management
    • Personalized assistance with insurance and admissions
    • Active social and musical activities program
    • Dietary staff accommodating special requests
    • Clean, well-maintained resident rooms and hallways
    • Comfortable, welcoming visiting environment
    • Approachable staff who foster family communication
    • Standout individual caregivers recognized for excellence

    Cons

    • Inconsistent staffing levels and reliance on agency staff
    • Variable nursing-care responsiveness and clinical oversight
    • Sanitation and odor concerns in some areas
    • Pest-control concerns in parts of the facility
    • Inconsistent meal quality and meal-service reliability
    • Gaps in discharge planning and care transitions
    • Deficiencies in family–physician and staff communication
    • Documentation and patient-identification process gaps
    • Incontinence-care delays and inconsistent hygiene practices
    • Staff conduct and complaint handling
    • Allegations of missing belongings and regulatory involvement

    Summary of reviews

    Reviews of Chicopee Rehabilitation and Nursing Center present a polarized picture that combines clear strengths with recurrent operational weaknesses. Clinical and rehabilitative services are frequently praised: many families highlight skilled physical and occupational therapists, effective short-term rehab outcomes, and several nurses and CNAs singled out for compassionate, attentive care. The facility also receives positive mentions for engaging activities (including musical programming), accommodating dietary staff, and staff who assist with insurance and admissions logistics. For prospective short-term rehab residents, reviewers often cite meaningful functional improvement and good therapy outcomes.

    At the same time, a number of operational patterns raise concern. Staffing levels and staffing consistency appear variable; reviewers describe reliance on rotating agency personnel and periods when response times and bedside attention lag. These workforce fluctuations are associated with reports of inconsistent nursing responsiveness, gaps in wound and clinical oversight, and delays in incontinence care and personal hygiene support. Cleanliness and environmental control are inconsistent across accounts: some visitors describe tidy, odor-free spaces and spotless rooms, while others report sanitation issues and pest-control concerns in parts of the building.

    Dining and hospitality show a wide range of experiences. Several reviewers praise the kitchen, recent culinary improvements, and staff willingness to accommodate special diets; others describe unreliable meal quality and long delays in basic requests. Family–physician and intra-staff communication is another mixed area. Positive accounts cite responsive management and clear updates, while negative accounts point to poor discharge planning, transfers without arranged home health, and limited physician-family contact. Documentation and administrative processes also appear uneven, with some reviews noting mislabeling or paperwork errors and concerns about the facility’s approach to eligibility and billing.

    Management and culture are described variably: many families commend engaged, accessible managers and individual staff who quickly resolve issues; contrasting reports indicate inconsistent complaint handling, harsh interactions by some supervisors, and instances that prompted involvement by external authorities. Taken together, the pattern suggests that care experience at this facility can depend heavily on unit staffing, shift-to-shift consistency, and which staff members are on duty. Prospective residents and families should weigh the strong rehabilitation and activity offerings against the documented variability in staffing, cleanliness, communication, and discharge processes. When possible, arrange an in-person tour, ask about current staffing ratios, infection-control procedures, discharge planning protocols, and how the facility tracks and resolves family concerns prior to placement.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Chicopee Rehabilitation and Nursing Center

    Chicopee Rehabilitation and Nursing Center is located at 44 New Lombard Rd, Chicopee, MA, 01020.

    About Chicopee Rehabilitation and Nursing Center

    Chicopee Rehabilitation and Nursing Center, also known as Chicopee Gardens For Nursing & Rehabilitation, sits at 44 New Lombard Road in Chicopee, MA and has served people from Chicopee, Indian Orchard, Ludlow, and Springfield for more than 45 years, and it's a 68-bed healthcare facility where folks get both short-term rehabilitation and long-term care, so there's a focus on specialized nursing services, and you'll find that people come here for things like respite care, IV antibiotic therapy, cardiac therapy, and even end-of-life care because the place tries to help residents keep some independence and comfort while dealing with health challenges. There's a strong effort to provide personalized care since a team of dedicated nurses and staff work with each resident, offering services for both physical and emotional needs, and the environment does feel supportive and comfortable, with everything from a garden full of squash, tomatoes, peppers, and cantaloupe to simple zinnias that bloom for all to see. Care at the center includes falls prevention and sepsis smart programs, and they try to encourage wellness in daily routines while helping people as they move between care settings with their care transition program, and you'll also notice involvement in state-wide health safety efforts like The Massachusetts Healthcare Safety and Quality Consortium, along with taking part in culture change ideas to make life better for the residents.

    The owners, Akiva Horowitz and Ephram Lahasky, each hold half of the facility and have run it since January 2019, and the nursing staff puts in about 3.29 hours per resident every day, which falls below the state average of 3.9 hours, and the nurse turnover rate of 52.2% is a bit higher than the average too, which means there are sometimes new faces. Deficiencies reported over time include 27 total on inspection reports-with nine from a recent inspection in February 2025, one about infection control, some about checking residents and planning the right care, and some related to the environment and making sure equipment is safe, but in all cases, no actual harm happened, though there was some risk, and a couple of incidents related to infection got documented too. Staff there have also been working on reducing how often antipsychotics are used unless needed, which matters to a lot of families. The center takes many different insurances like Aetna, Cigna, Medicaid, Medicare, and more-making it possible for people with different coverage plans to get care when they need it. Residents can expect amenities aimed at comfort, steady attention to wellness and safety programs, and respect for their care needs, although some reports indicate areas where communication and quick updates to families and residents about big events could improve. Known by its old name, Chicopee Gardens Nursing and Rehabilitation, the facility continues to focus on nursing and rehab care with the intention of helping each person feel as comfortable and supported as possible.

    People often ask...

    Chicopee Rehabilitation and Nursing Center offers assisted living, memory care, and skilled nursing.

    There are 14 photos of Chicopee Rehabilitation and Nursing Center on Mirador.

    The full address for this community is 44 New Lombard Rd, Chicopee, MA 01020.

    No, Chicopee Rehabilitation and Nursing Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Chicopee Rehabilitation and Nursing Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Chicopee Rehabilitation and Nursing Center directly. There is no cost for this service. We are compensated by the community you select.

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