Chateau at Heritage Square

    100 Isla Wy, Brockport, NY, 14420
    4.0 · 66 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    2.0

    Beautiful amenities, unprofessional management, beware

    I lived here and loved the beautiful, spacious, modern apartments, in-unit laundry, meticulous common areas, and plentiful amenities (salon/spa, weight room, activities, putting green and The Madeleine restaurant). Staff and residents were warm, utilities were included, and the quiet scenic location near Brockport is very convenient. However management was unprofessional and at times cruel-sloppy paperwork, lies about paychecks, risk to security deposits, hidden ratings, unfinished work, pest/cleanliness issues, and wildly inconsistent dining/service. I appreciated the building and amenities, but I was disgusted by management practices-keep everything in writing and be very cautious.

    Pricing

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    Amenities

    4.00 · 66 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.5
    • Meals

      3.6
    • Amenities

      4.5
    • Value

      3.0

    Location

    Map showing location of Chateau at Heritage Square

    About Chateau at Heritage Square

    Chateau at Heritage Square sits on Redman Road in Brockport, New York, right where you'd expect to find a place made for people 55 and older who want to stay active and live comfortably but maybe need help now and then, and you'll see that it's got modern one- and two-bedroom apartments along with studio units that are bright and spacious, with hardwood, laminate, or tile floors, granite countertops, stoves, and refrigerators, and those who live there share porch spaces, have access to laundry on-site, cable readiness, a fitness room, off-street parking in a shared lot, and heated sidewalks that come in handy in the winter, and yes, pets are allowed but it's a non-smoking building so no lighting up inside. The community has several unique areas with special names, which helps it feel more like a real neighborhood, though there isn't much information out there about all those areas. People get to pick from independent living if they're able to manage on their own, assisted living if they could use some help with things like dressing, bathing, or taking medicine, or memory care for those with Alzheimer's or other kinds of dementia, in spaces designed to keep them safe and less confused. The place is also handicap accessible with Wi-Fi/high-speed internet, and there are nice amenities like a restaurant on the main floor, a salon on the lower level, and an exercise room for keeping busy. Meals are cooked by chefs and meal planners who say they work on making nutritious food with good ingredients so the residents don't have to worry about that, and the rent covers all the basics like heat, water, electric, and cooking gas, so there aren't a bunch of extra bills. Folks who like being social will find the staff friendly and helpful, and the community aims to keep seniors healthy and happy, and if someone likes outdoor spaces, there's a patio with tables and a stone fireplace, which is nice for sitting out when the weather's good. They also host events-weddings, birthdays, corporate mixers-and can fit as many as 130 people. Chateau at Heritage Square says it has specialized care options and levels of support tailored to what each resident needs, but there isn't much detail about exactly what services or features they offer under those specialty areas. There's a strong effort to make it easier for seniors to keep a purpose in life and stay engaged, though most of what's known comes from how people describe the welcoming setting and the variety of activities rather than specific programs or events.

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