The Highlands at Pittsford

    100 Hahnemann Trl, Pittsford, NY 14534
    • Independent Living
    • Assisted Living
    • Skilled Nursing

    Welcoming community with outstanding amenities

    I toured the community and was impressed: beautiful, well-kept grounds with walking trails and gardens, a busy activities calendar (concerts, arts & crafts, outings), and lots of amenities - pool, fitness, library, home theater, salon and transportation. The staff were warm and engaged, apartments and cottages are well-appointed, and the dining (two restaurants/bistro, talented chefs) is outstanding; overall a welcoming, high-quality place I'd recommend.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.43·(44)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      4.1
    • Meals

      4.7
    • Amenities

      4.4
    • Value

      2.8

    Pros

    • Compassionate and engaged staff
    • Beautiful, well-maintained campus and grounds
    • Variety of apartment layouts including cottages
    • Spacious, well-appointed rooms
    • Multiple on-site dining venues
    • High-quality, chef-driven dining
    • Robust activities and social programming
    • On-site wellness amenities (pool, fitness center, library)
    • Garden plots and walking trails with canal access
    • Regular cultural performances and special events
    • On-site medical and rehabilitation services
    • Memory care unit and three levels of care
    • Transportation and scheduled outings
    • Clean, organized common areas
    • Home-like, social community atmosphere

    Cons

    • Inconsistent staffing levels and short staffing
    • High staff turnover
    • Slow call-system and care-response times
    • Gaps in clinical-incident escalation and family communication
    • Inconsistent personal-care routines (bathing, hydration, oral care)
    • Variable care quality across shifts
    • Perceived management emphasis on financial priorities over individualized care
    • Limited visitation-policy flexibility during infection-control periods
    • Higher cost and limited availability

    Summary of reviews

    The Highlands at Pittsford is frequently described as a well-kept, campus-style senior living community with strong amenities, a varied apartment inventory, and an active social calendar. Reviewers consistently point to attractive grounds, spacious and well-appointed units (including cottages), multiple dining venues, and a wide range of on-site services such as rehab and nurse-practitioner support. The facility hosts a broad slate of activities—arts and crafts, concerts, field trips, classic car shows, swimming and exercise programs, and walking access to nearby canals—that contribute to a lively, social atmosphere.

    Dining and recreational programming are highlighted as clear strengths. Multiple reviewers praised chef-driven menus, elegant dining rooms and bistro offerings, and special-event meals. The activities program and campus transportation support resident engagement; cultural offerings (including performances by local music-school groups) and outdoor amenities such as garden plots and walking trails are commonly noted as valuable quality-of-life features.

    Care quality and staffing present a mixed picture. Many families and residents describe staff as warm, helpful, and compassionate, and they cite attentive rehabilitation and clinical resources on site. However, a set of operational concerns recurs in reviews: inconsistent staffing levels and relatively high turnover; slow call-button response times; and variability in personal-care routines such as bathing, oral care, and assistance with hydration. Several reviewers described delays in escalation to supervisory clinical staff and difficulties in communication with administration after care incidents, and a small number raised serious clinical concerns following hospital transitions. These patterns suggest variability in day-to-day care reliability and in how the facility handles critical incidents and family communication.

    Facility operations and management impressions are similarly mixed. The campus is widely regarded as clean, organized, and hospitable, but some reviewers perceive an administrative focus on operational or financial priorities that can affect responsiveness and accountability. Others noted that availability is limited and that monthly costs can be on the higher side, so prospective residents should consider wait-lists and pricing when evaluating options.

    For families considering The Highlands at Pittsford, the facility offers many strengths in environment, dining, programming, and on-site clinical services. Given the recurring operational concerns in reviews, prospective residents should tour the campus, observe staffing levels across different days and shifts, and ask specific questions about staffing ratios, average call-response times, personal-care schedules, incident escalation procedures, and recent quality or regulatory reports. Doing so will help weigh the strong campus amenities and programming against variability in day-to-day care reliability and administrative responsiveness.

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    Location

    Map showing location of The Highlands at Pittsford

    The Highlands at Pittsford is located at 100 Hahnemann Trl, Pittsford, NY, 14534.

    About The Highlands at Pittsford

    The Highlands at Pittsford sits on 52 acres just north of Marsh Road, not far from shops, restaurants, the Erie Canal, Schoen Place, and the Pittsford Library, with tree-lined streets and landscaped grounds where people often walk or bike, because there's lots of sidewalks and trails, and everything feels calm and green in that part of Rochester, NY. This senior community has several types of living options, like one- or two-bedroom apartments at Hahnemann Square, or two-bedroom patio homes in The Cottages, which look like the rest of Pittsford, and there are nearly a dozen floor plans so most people can find what they need, and there's no outdoor maintenance to worry about. For those who need it, The Living Center has skilled nursing, rehabilitation services, assisted living at Laurelwood Assisted Living, and round-the-clock memory care at Laurel Way Memory Care, which offers private baths and kitchenettes, because people's needs change, and it's important they can stay in one community. The Highlands provides care for people recovering from surgery or illness, offers help with laundry, bathing, grooming, and medication management, and gives respite care for family members who might need a short break.

    This place has an on-site doctor's office and is partnered with UR Medicine and the University of Rochester Medical Center, so there's physicians and nurses always around, and it offers regular medical services right on campus. There's a big wellness center with a full gym, a pool that has an underwater treadmill, a whirlpool, a fitness class area, a refreshment bar, plus a beauty salon, so residents, no matter the level of care, can keep up with exercise or treat themselves to a haircut. There's two on-site restaurants alongside several dining and gathering spaces, so meals are easy, and the dining program uses farm-fresh organic and Amish-sourced foods when possible. Social life stays busy, with outings, tech and computer classes every Monday and Friday, an annual Antique Car Show, happy hours at The Highland Pub, and worship services. The partnership with the University of Rochester brings weekly "UR Always Learning" lecture series and other talks from faculty, which many people appreciate, and there are lots of volunteer opportunities too.

    People can choose independent living apartments or cottages if they want things simple but still close to help if needed, and they can change to assisted living or get memory care if necessary, or even short-term rehab if recovering from illness, since everything's connected right on the campus. There's a memory care unit with eight apartments, two registered nurses, and staff on site at all times, so families know someone's always watching out for them. The grounds are open, so people who enjoy being outside can walk or ride bikes, and there are trails meant for going out with friends or by themselves. Social activities, lifelong learning programs, and wellness programs all focus on the Seven Dimensions of Wellness, which the staff believes covers more than just health, and they try to make sure everyone has a chance to stay interested and engaged. The Highlands has a nonprofit mission and has served the area for over 25 years, aiming to give a safe, supportive place for people as they get older, with a focus on comfort, care, and community on every level.

    People often ask...

    The Highlands at Pittsford offers independent living, assisted living, continuing care retirement community, and skilled nursing.

    There are 36 photos of The Highlands at Pittsford on Mirador.

    Yes, The Highlands at Pittsford allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 100 Hahnemann Trl, Pittsford, NY 14534.

    No, The Highlands at Pittsford does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Highlands at Pittsford. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Highlands at Pittsford directly. There is no cost for this service. We are compensated by the community you select.

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