The Highlands Living Center presents a mixed picture. Physically the campus is described as attractive and well maintained in appearance, with landscaped grounds and cottage-style living options that many find appealing. Dining is a repeated strength: reviewers describe the food as high quality and convenient, and several noted active social programming and club activities that support an engaged daily life for residents. Rooms are generally characterized as adequate in condition, though some reviewers noted they are small.
Significant operational concerns appear repeatedly and relate primarily to staffing, supervision and clinical responsiveness. Reviews indicate high staff turnover and what appear to be inadequate staffing levels relative to resident needs; these factors are associated with gaps in supervision, delays in attending to residents, fall-prevention weaknesses, and inconsistent personal-care practices. There are also specific clinical concerns cited such as untreated pressure injuries and hydration-related issues; taken together these suggest unevenness in clinical oversight and care-management systems.
Facility-level systems also draw criticism. Multiple comments reference overcrowding or limited space per resident and a need for more capacity or fewer residents on-site. Maintenance and repair needs were noted in some areas, and reviewers described restrictive family-access procedures, limited phone access, and rigid visitation rules during infection-control events. These communication and access issues, combined with reports of inconsistent staff conduct and supervisory oversight, contribute to a perception of organizational disorganization.
Regulatory and management signals warrant attention: the facility is reported to have a low Department of Health rating in at least one account, and there are allegations concerning the handling and transparency of serious incidents. At the same time, some reviewers suggested the property has potential under different management or with improvements to staffing and systems.
For prospective residents and families: weigh the clear strengths—facility appearance, dining, and social programming—against the operational weaknesses around staffing, supervision, maintenance, and communication. Recommended due diligence includes reviewing current regulatory inspection reports, asking for up-to-date staffing ratios and turnover metrics, inquiring about fall-prevention protocols and incident-reporting practices, touring rooms to assess space and repairs, and clarifying visitation and family-communication policies before making a placement decision.
