Timely medication administration (in positive accounts)
Supportive family communication and condolence outreach
Faith-based, family-owned organizational culture
Helpful admissions and intake assistance
Resident transportation for shopping and errands
Cons
Inconsistent sanitation and odor control
Inconsistent personal-care delivery (bathing and grooming)
Unreliable staffing levels, especially in memory care
Staff professionalism and attentiveness gaps (personal device use, distractions)
Poor facility-level communication and unresponsiveness from administration
Defensive or punitive management behavior toward families
Medication-management inconsistencies and policy concerns
Safety and supervision gaps (falls and unsecured exits)
Infection-control and protocol inconsistencies
Limited engagement and activities in some care units
Pest-control and maintenance concerns
Billing, financial-accounting, and resident-property management issues
Leadership instability and possible favoritism in hiring
Summary of reviews
Reviews indicate a mixed but patterned experience at this facility. Many families and residents describe a warm, home-like environment supported by compassionate and attentive caregivers, regular social programming (including games, crafts, bingo, holiday events and outings), onsite salon services, and pleasant outdoor spaces. Positive accounts highlight private-room options, secure entry, timely medication administration in some cases, and leadership that emphasizes family communication and faith-based values.
At the same time, a consistent set of operational concerns appears across reviews. Cleanliness and odor control are uneven, and there are recurring incontinence-care and bathing/grooming schedule problems. Staffing levels—particularly in the memory-care unit—are described as insufficient at times, which reviewers link to delayed assistance, missed showers, and occasional missed meal support. Several accounts point to lapses in supervision and transfer-safety practices tied to falls and unsecured exits in higher-acuity areas.
Staff behavior and professionalism are a divided area: numerous reviews praise specific caregivers as compassionate and proactive, while others document attentiveness issues such as personal-device use, music distractions, and poor follow-through. Relatedly, communication from administration receives mixed ratings—some families report responsive leadership and improvements under new administrators, whereas others describe unreturned calls, defensive or punitive responses to complaints, and restrictions on visitation. Medication-management practices are another area of concern for some families, who cite inconsistencies in administration and policy clarity.
Facility condition and services are similarly mixed. Many reviewers find the building clean, neat, and well maintained with useful amenities (salon, transportation, garden), but others report maintenance gaps, pest-control concerns, malfunctions in resident bathrooms, and areas perceived as dark or gloomy—particularly within the memory-care unit. Activity programming is robust in several accounts, with outings and in-house events, yet engagement appears inconsistent between units; a number of reviewers stated that memory-care residents had very limited programming or stimulation.
Practical takeaways for prospective residents and families: expect to encounter strong individual caregivers and a family-oriented culture alongside variability in operational performance. When evaluating the facility in person, consider visiting multiple shifts (day/evening/night), ask specific questions about staffing ratios in memory care, sanitation and pest-control protocols, medication policies, incident-response procedures, and how complaints are handled. Request documentation of infection-control practices, examples of recent leadership changes or improvement plans, and clarification of billing and resident-account management procedures before finalizing placement.
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Location
Piedmont Christian Home Inc is located at 1510 Deep River Rd, High Point, NC, 27265.
About Piedmont Christian Home Inc
Piedmont Christian Home Inc sits off U.S. Route 311 in High Point, North Carolina, and has been serving seniors since 1965, so it's got a long history in the community and keeps a focus on Christian values and faith-based care, which matches how it was started by Ben and Irene Hunt. The community offers assisted living, memory care, adult day care, nursing and rehab, independent living, and continuing care, with full-service options like private or semi-private rooms and studio apartments. Staff help with daily activities like bathing, dressing, and medication, and there's a nurse on staff part-time along with skilled nursing and medication administration services for people who need extra help. For those who need temporary care, respite services and short-term stays are available, and there's support for people with Alzheimer's, dementia, or other memory issues, including specialized staff and safe grounds to help prevent wandering.
Residents eat meals together in a dining room, with food planned by a licensed dietician who pays attention to dietary needs, and meal preparation uses quality ingredients for nutrition and taste. For physical health, there's in-house physical, occupational, and speech therapy in special therapy rooms, and fitness and wellness programs run regularly, with a focus on safety through 24-hour supervision, reliable call systems, and a gated, secured facility. Healthcare support covers diabetic care, non-ambulatory residents, incontinence help, and medication reminders. When it comes to personal services, laundry and dry cleaning for clothes and linens, daily housekeeping, and on-site salon and barber services are included, so folks won't have to travel for them. Free transportation is available for trips to medical appointments or local shopping, and rides for events are organized too.
The grounds hold gardens, walking paths, and patios so people can enjoy fresh air, and the community keeps a friendly atmosphere with spaces like a lounge, arts room, game room, and fitness room, plus an entrance with rocking chairs and a covered porch. Activities fill the day, from movie nights, music programs, outings, and bingo to art projects and religious services, and there are organized events to keep memory care residents' minds active. Family and volunteers are welcomed, with encouragement for loved ones to visit or help out so the environment feels more like home for everyone. The staff create care plans for each person based on what they want and need, so support can focus on physical, social, emotional, and spiritual needs, and the place keeps a cheerful atmosphere with the aim to help residents feel safe, supported, and comfortable. With amenities like an onsite beauty shop, library, and outdoor gathering spaces, plus nearby choices like church, pharmacy, and coffee shops, it's a place where daily living gets support but still leaves room for visitors and a bit of independence. Piedmont Christian Home Inc keeps a Better Business Bureau A+ rating, has been steady in the area since 1965, and has about a 3.7 out of 5 rating from 20 reviews, which shows people see both the good and the things that could use improvement.
People often ask...
Piedmont Christian Home Inc offers competitive pricing, with rates starting at a cost of $4,245 per month.
Piedmont Christian Home Inc offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.
There are 11 photos of Piedmont Christian Home Inc on Mirador.
Yes, Piedmont Christian Home Inc allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1510 Deep River Rd, High Point, NC 27265.
No, Piedmont Christian Home Inc does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Observed multiple deficiencies across the facility including the physical environment, medication administration, health care referrals, self-administration, and infection control, indicating risks to residents.
10A NCAC 13F .0305(d)Physical Environment
10A NCAC 13F .0403 (a)Qualifications Of Medication Staff
10A NCAC 13F .1005 (a)Self-Administration Of Medications
28 Aug 2025Follow-Up
28 Aug 2025Follow-Up
Found multiple deficiencies across physical environment, medication management, health care follow-up, infection control, and resident self-administration practices.
10A NCAC 13F .0305 (d)Physical Environment
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .0902 Health CareHealth Care
10A NCAC 13F .1004Medication Administration
10A NCAC 13F .1004 (n)Medication Administration
10A NCAC 13F .1005(a)Self-Administration Of Medications
14 Aug 2024Follow-Up
14 Aug 2024Follow-Up
Found multiple safety and care practice deficiencies, including unprotected SCU windows, unlocked chemicals, failure to notify PCP about high FSBS and insulin refusals, lack of approved self-administration meds, and poor controlled-substance record keeping.
10A NCAC 13F .0305(d)Physical Environment
10A NCAC 13F .0305(f)(4)Physical Environment
10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1005(a)Self-Administration Of Medications
10A NCAC 13F .1008(a)Controlled Substances
14 Aug 2024Follow-Up
14 Aug 2024Follow-Up
Found multiple deficiencies in the physical environment, medication management, and health care referral processes, including unsecured hazardous substances, unsafe window practices, and improper medication handling.
10A NCAC 13F .0902(b)Health Care - PCP notification and follow-up for abnormal health values
10A NCAC 13F .1005(a)Self-Administration Of Medications - OTC meds in resident rooms
10A NCAC 13F .1008(a)Controlled Substances - Records and reconciliation
10 May 2024Complaint
10 May 2024Complaint
Investigative findings indicate multiple deficiencies related to resident safety, environmental conditions, and administration processes. The findings span several areas observed during the follow-up survey in May 2024.
Type A—
Type A—
Type A—
Type A—
Type A—
10 May 2024Complaint
10 May 2024Complaint
Investigated complaint found multiple deficiencies including unsafe bedroom/window practices, improper medication administration, inadequate nutrition practices, and privacy and communication failures.
Type B10A NCAC 13F .0305(d)Physical Environment
10A NCAC 13F .0305(f)(5)Physical Environment
10A NCAC 13F .0311(a)Other Requirements
10A NCAC 13F .0703(a)Tuberculosis Testing, Medical Examinations & Immunizations
10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .0904(d)(3)Nutrition And Food Service
10A NCAC 13F .0904(d)(3)Nutrition And Food Service
10A NCAC 13F .0904(d)(4)Nutrition And Food Service
10A NCAC 13F .0909Resident Rights
Type B10A NCAC 13F .1004Medication Administration
10A NCAC 13F .1008Controlled Substances
10A NCAC 13F .1212(e)Reporting Of Accidents And Incidents
03 Feb 2023Follow-Up
03 Feb 2023Follow-Up
Investigation found deficiencies related to medication staff competency validation and documentation; there was no proof that the medication aide written exam was passed.
10A NCAC 13F .0403Qualifications Of Medication Staff
03 Feb 2023Follow-Up
03 Feb 2023Follow-Up
Identified multiple deficiencies across medication management, diet administration, resident rights, infection prevention, and medication storage, including unpassed medication aide exams, incorrect therapeutic diets, improper glucose monitoring, insulin errors, unsecured med totes, and shared glucometers.
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .0904(e)(4)Nutrition and Food Service - Therapeutic Diets
10A NCAC 13F .0909Resident Rights
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1006(b)Medication Storage
Type BG.S. 131D-4.4AInfection Prevention Requirements
02 Jun 2022Follow-Up
02 Jun 2022Follow-Up
Investigated identified multiple deficiencies in medication management, self-administration, controlled substances handling, and infection control. These issues included unrecorded doses, bedside meds without proper orders, and failure to follow masking guidance.
Type A10A NCAC 13F .1004(a) Medication AdministrationMedication Administration
10A NCAC 13F .1005(a) Self-Administration Of MedicationsSelf-Administration Of Medications
Type B10A NCAC 13F .1008(a) Controlled SubstancesMedication Documentation for Controlled Substances
10A NCAC 13F .1801 (c) Infection Prevention & Control ProgramInfection Prevention & Control Program
02 Jun 2022Follow-Up
02 Jun 2022Follow-Up
Investigated ABH gel administration and found multiple instances of administration without clear orders and inconsistent documentation, including refusals and dosing irregularities.
—Medication administration deficiencies
04 Mar 2022Follow-Up
04 Mar 2022Follow-Up
An investigation found deficiencies in staff background checks and gaps in falls prevention and resident supervision. Several entries describe missing or incomplete background checks and inadequate follow-up on resident falls.
BG.S. 131D-34Background checks for staff
BG.S. 131D-34Background checks for staff
BG.S. 131D-34Falls prevention and resident supervision
04 Mar 2022Follow-Up
04 Mar 2022Follow-Up
Investigations found multiple deficiencies including inadequate staff background checks, insufficient resident supervision, gaps in health care referrals, medication administration errors, and poor controlled substances recordkeeping.
Type B10A NCAC 13F .0407(a)(5)Other Staff Qualifications
Type B10A NCAC 13F .0407(a)(7)Other Staff Qualifications
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
Type B10A NCAC 13F .0902(b)Health Care
Type A10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1008(a)Controlled Substances
G.S. 131D-21(2)Declaration of Residents' Rights
12 Aug 2021Follow-Up
12 Aug 2021Follow-Up
Investigated allegations about improper care related to TED Hose and gaps in documentation and communication about Resident #1's swelling and treatment.
10A NCAC 13F .0902(b) Health CareHealth Care
12 Aug 2021Follow-Up
12 Aug 2021Follow-Up
Found that staff did not notify the physician about a resident's swollen legs and ankles and did not document the TED Hose order or related provider contact, indicating ongoing health care follow-up deficiencies.
Type B10A NCAC 13F .0902(b)Health Care
29 Mar 2021Follow-Up
29 Mar 2021Follow-Up
Found failures in referring a resident for mental health services and coordinating follow-up, along with multiple lapses in medication administration and monitoring that affected several residents.
10A NCAC 13F .0902(b)Health Care - Referral and follow-up
10A NCAC 13F .0902(c)(3-4)Health Care - Documentation and implementation of physician orders
10A NCAC 13F .1004(a)Medication Administration - Administer as ordered
10A NCAC 13F .1004(j)Medication Administration - MAR accuracy and documentation
G.S. 131D-21(2)Declaration of Residents' Rights
29 Mar 2021Follow-Up
29 Mar 2021Follow-Up
Investigated an allegation of inadequate mental health referrals and medication management; found multiple deficiencies related to mental health services and documentation.
—
15 Dec 2020Follow-Up
15 Dec 2020Follow-Up
Investigated and found lapses in CPR training coverage and health care follow-up, including pacemaker, PT, CPAP, and fingerstick blood sugar management.
Type B10A NCAC 13F .0507 Training On Cardio-Pulmonary ResuscitationTraining On Cardio-Pulmonary Resuscitation
Type B10A NCAC 13F .0902(b) Health CareHealth Care
Type B10A NCAC 13F .0902(c)(3-4) Health CareHealth Care
Type BG.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
15 Dec 2020Follow-Up
15 Dec 2020Follow-Up
Investigated and found no deficiencies. The record indicates ongoing evaluations of staffing and procedures.
10 Jul 2020Complaint
10 Jul 2020Complaint
Found deficiencies in staffing and background checks: several staff lacked HCPR checks at hire, and there was no emergency staffing policy in place by the required date.
10A NCAC 13F .0407(a)(5) Other Staff QualificationsOther Staff Qualifications
—Emergency staffing plan
10 Jul 2020Other
10 Jul 2020Other
Investigated a COVID-19 infection control and staffing outbreak and found multiple deficiencies related to staff screening, PPE use, and appropriate staffing.
10A NCAC 13F .0604(e)Personal Care And Other Staffing
Type A10A NCAC 13F .0909Resident Rights
10A NCAC 13F .1308(a)Special Care Unit Staff
Type AG.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
Type AG.S. 131D-25 ImplementationImplementation
10 Jul 2020Complaint
10 Jul 2020Complaint
Investigated a complaint and COVID-19 infection-control concerns; found multiple deficiencies in staff background checks, staffing adequacy, infection control practices, and overall administration during the pandemic.
10A NCAC 13F .0604(e)Personal Care And Other Staffing
Type A10A NCAC 13F .0909Resident Rights
Type A10A NCAC 13F .1308(a)Special Care Unit Staff
G.S. 131D-21(4)Declaration of Residents' Rights
Type AG.S. 131D-25Implementation
26 Sept 2019Construction
26 Sept 2019Construction
Investigated findings showed multiple deficiencies related to life safety, housekeeping, and facility maintenance. Notable issues included improperly lit exit signs, insufficient fire safety rehearsals, unaddressed fire-resistance concerns, and inadequate exhaust/ventilation provisions.
—Exit signs not illuminated
—Fire safety rehearsals not performed regularly
—Fire-resistance-rated assembly not properly maintained
—Exhaust ventilation deficiencies
26 Sept 2019Construction
26 Sept 2019Construction
Identified multiple deficiencies related to physical plant, safety, and ventilation, including unlabeled emergency switches, obstructed corridors, unsafe housekeeping, inadequate fire safety rehearsals, and ventilation issues.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0305Corridors-Free of equipment and Obstructions
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0309PLAN FOR EVACUATION
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311EXHAUST VENTILATION
17 Aug 2017Construction
17 Aug 2017Construction
Observed numerous deficiencies in fire safety, electrical safety, physical plant, and housekeeping after renovation and during ongoing operation, including missing fire protection in converted areas, nonfunctional exits and signs, mold and odors, unsafe electrical practices, and improper hot water temperatures.
—PHYSICAL PLANT REQUIREMENTS - Renovation-related fire protection and exit signage
—Outside Premises - Clean, Safe
—Housekeeping and Furnishings - Clean, Repaired
—Housekeeping - Maintained Free of Hazards
—Building Equipment Maintained Safe, Operating
—Hot Water System
17 Aug 2017Construction
17 Aug 2017Construction
Investigative findings identified several safety and maintenance deficiencies, including deteriorated structural elements near exits, non-functioning exit lighting, odors in bathrooms, unmaintained handrails and electrical outlets, and unsafe hot water temperatures.
—Bathroom odor/condition at Room 203
—Continued evaluation of bathroom/physical plant condition
—Maintenance of safety features and egress components
—Exit light/sign and related safety hardware
—Hot water system temperature controls
—Fire safety and related equipment testing
03 Aug 2017Inspection
03 Aug 2017Inspection
Investigators found failures in nutrition/food service related to milk availability for SCU residents and deficiencies in medication administration and documentation.
Type A10A NCAC 13F .0904(d)(3)(A) Nutrition And Food ServiceNutrition and Food Service
Type A10A NCAC 13F .1004(a) Medication AdministrationMedication Administration
03 Aug 2017Inspection
03 Aug 2017Inspection
Identified deficiencies in milk service in the Special Care Unit, medication administration, and SCU staffing.
10A NCAC 13F .0904(d)(3)(A)Nutrition And Food Service
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1308(b)Special Care Unit Staffing
07 Oct 2015Construction
07 Oct 2015Construction
Investigated a complaint and found multiple safety and maintenance deficiencies affecting building systems and resident safety, including fire-resistance, exit signage/emergency lighting, and ventilation.
—Fire-safety/structure maintenance
—Attic/fire safety penetrations
—Exit signage and emergency lighting
—Exhaust ventilation
07 Oct 2015Construction
07 Oct 2015Construction
Observed multiple safety and fire-resistance deficiencies in the building, including unprotected penetrations, missing grab bar, doors that won’t close, and nonfunctional exit signs and ventilation.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
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