I feel well cared for here-the staff are consistently warm and social, chatting with residents daily. The atmosphere is pleasant and welcoming; I truly feel loved and at home.
Current/former resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.56·(9)
Overall rating
5
4
3
2
1
Care
3.7
Staff
4.3
Meals
1.5
Amenities
2.0
Value
3.6
Pros
Caring and attentive staff
Warm resident–staff interactions
Regular social engagement opportunities
Home-like atmosphere
Supportive staff work environment
Cons
Inconsistent staff conduct and communication
Care consistency and responsiveness
Inconsistent meal quality and temperature control
Cleanliness and sanitation issues in resident and common areas
Aging facility and deferred maintenance
Inadequate admission and placement orientation
Management transparency and professionalism
Summary of reviews
Reviews describe a mix of positive interpersonal experiences and operational weaknesses. Many comments emphasize the facility’s strength in front-line caregiving: staff are frequently characterized as caring, attentive, and socially engaged with residents, which creates a home-like atmosphere and regular opportunities for interaction. At the same time, reviewers indicate inconsistent behavior among staff members, resulting in variability in tone and resident experience.
Care quality is viewed unevenly. Positive accounts note residents feeling loved and well cared for, while other accounts raise concerns about the reliability of daily services and responsiveness to resident needs. Specific operational indicators such as bathing service problems (including water-temperature concerns) are mentioned and align with a broader pattern of inconsistent service delivery.
Dining and activities present a contrast. Social interaction and daily engagement with residents are cited as meaningful strengths. Conversely, dining is a notable weakness: reviewers describe undercooked food and temperature issues, suggesting gaps in kitchen oversight and meal-service procedures that affect resident satisfaction and nutritional experience.
The physical plant and housekeeping are additional areas of concern. Reviewers point to an aging facility that would benefit from updates and maintenance, together with cleanliness and sanitation issues in both resident rooms and common areas. These observations suggest deferred maintenance and inconsistent housekeeping standards rather than isolated incidents.
Management and placement processes generate mistrust among some families. Comments indicate dissatisfaction with how residents were placed and oriented, and there are expressed concerns regarding management transparency and professionalism; a few reviewers made serious allegations about ownership conduct that may warrant further inquiry. These management-related issues appear to correlate with the operational inconsistencies noted above.
Overall, Central Care Inc presents a mixed profile: strong interpersonal care and social engagement on the front line, offset by recurring operational problems in dining, cleanliness, facility upkeep, and management communication. Prospective residents and families would benefit from an in-person visit, targeted questions about meal preparation and dining oversight, bathing schedules and water-temperature controls, cleaning routines and recent maintenance plans, and direct discussion of placement and communication practices with leadership. Reviewing recent inspection results and speaking with current families may also clarify whether the operational concerns have been addressed.
Reviews written on Mirador
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Location
Central Care Inc is located at 139 Apex Ln, Mount Airy, NC, 27030.
About Central Care Inc
Central Care Inc in Mount Airy, North Carolina, is an assisted living and senior care community with space for up to 53 residents in their licensed housing community, though sometimes they're licensed for up to 64 depending on regulations, and you'll find a range of living options like private suites, shared suites, and studios, each one fully furnished and coming with private bathrooms, Wi-Fi, cable TV, a telephone, and a kitchenette so folks can make a snack or a drink any time they want. They help with daily activities like bathing, getting dressed, and moving around, plus they manage medications carefully, provide 12-16 hour nursing care with 24-hour supervision, and there's always a call system in case someone needs help, which means both the residents and their families get peace of mind about safety and care. Meals get served in a dining room with restaurant-style service, and the professional chef makes sure each meal meets dietary needs, including for people with diabetes, allergies, or high blood pressure, so everyone has something safe to eat, and people can use the kitchenette in their room for light snacks as well.
There's a mix of social spaces, leisure rooms, and outdoor areas like walking paths, gardens, and places to sit outside, and the facility provides spaces for all sorts of activities, including an arts room, a movie theater, a game room, and a fitness room, plus a beauty salon and spa for personal grooming. Library access, movie nights, day trips, music programs, pet therapy, fitness and wellness classes, and a resident-run activities calendar give everyone the chance to stay busy throughout the week, and the mental wellness program supports emotional health. The facility has a business room and a computer center with internet access for those who want to stay connected, while transportation goes to doctor's appointments, shopping trips, religious services, and other errands, making it easier for people who can't drive anymore or want the convenience of a ride.
Housekeeping, linen, and laundry services come with the community, and staff help coordinate moving in, which can be a big help for new residents. Amenities extend to a hot tub, steam room, book room, outdoor programs, and outdoor common spaces, so there's always something to do or somewhere to go during the day. The staff includes a Registered Nurse, a Radiology Technologist, a Registered Dental Hygienist, and a certified dental assistant, so care continues on-site when needed.
Central Care Inc lets people remain as independent as they like within a safe and supportive environment, offering regular respite and hospice care for those who need extra support temporarily or towards the end of life, and they also have a memory care program for folks with Alzheimer's or other types of dementia, which tends to cost more due to the extra care involved. The whole place is wheelchair accessible and services get delivered in English, while nursing and care teams make sure people get help when they need it, but also give room for privacy and choice. The community is state-licensed, regularly reviewed by local agencies like the Department of Aging or Veteran's Services, doesn't take Medicare unless certified for it, and provides basic transportation, parking, and security for everyone on campus. You can find out more through their website at centralcareinc.com, but what stands out and keeps people comfortable here is the steady help, simple comforts, and the many chances for residents to enjoy the day their own way within the Mount Airy community.
People often ask...
Central Care Inc offers competitive pricing, with rates starting at a cost of $4,236 per month.
Central Care Inc offers assisted living.
The full address for this community is 139 Apex Ln, Mount Airy, NC 27030.
No, Central Care Inc does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Found deficient privacy coverings due to damaged window blinds in several resident rooms and lack of chairs for several residents.
10A NCAC 13F .0306 (a)(9)Housekeeping And Furnishings
10A NCAC 13F .0306 (b)(5)(6)Housekeeping And Furnishings
11 Mar 2026Follow-Up
11 Mar 2026Follow-Up
Identified privacy and furnishing deficiencies including missing/broken window blinds and insufficient seating across resident rooms.
Type A10A NCAC 13F .0306 (a)(9)Housekeeping and Furnishings
Type A10A NCAC 13F .0306 (a)(9)Housekeeping and Furnishings
Type B10A NCAC 13F .0306 (b)(5)(6)Housekeeping and Furnishings
26 Mar 2025Construction
26 Mar 2025Construction
Found no deficiencies after investigating a complaint about plumbing fixtures.
14 Nov 2024Follow-Up
14 Nov 2024Follow-Up
Identified multiple deficiencies related to privacy, seating, staffing, and infection control. Window blinds were damaged in several rooms, some residents lacked chairs, staffing hours were below requirements, and annual infection control training was not completed for all staff.
10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
10A NCAC 13F .0306(b)(5)(6)Housekeeping And Furnishings
10A NCAC 13F .0608 (a)(b)Staffing for Facilities With A Census Of 21 Or More Residents
10A NCAC 13F .1801(d)Infection Prevention & Control Policies And Procedures
14 Nov 2024Follow-Up
14 Nov 2024Follow-Up
Identified multiple deficiencies including privacy blinds in need of repair, lack of chairs in several resident rooms, staffing hours falling short of requirements, and incomplete infection control training for staff.
10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
10A NCAC 13F .0306(b)(5)(6)Housekeeping And Furnishings
10A NCAC 13F .0608 (a)(b)Staffing for Facilities With A Census Of 21 Or More Residents
10A NCAC 13F .1801(d)Infection Prevention and Control Policies and Procedures
01 Aug 2024Follow-Up
01 Aug 2024Follow-Up
Found deficiencies related to privacy and resident care items, including window coverings, bedding/linens, furnishings, and staffing during the inspection.
10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
10A NCAC 13F .0306(b)(1)Bed Linens And Furnishings
10A NCAC 13F .0306(b)(5)(6)Personal Care And Other Staffing
—Furnishings – Seating Provisions
—Daily Census/Staffing
01 Aug 2024Follow-Up
01 Aug 2024Follow-Up
Found multiple deficiencies across privacy, furnishings, staffing, health care follow-up, nutrition, activities, medication management, and infection control.
Type B10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
Type B10A NCAC 13F .0306(b)(1)Housekeeping And Furnishings
Type B10A NCAC 13F .0306(b)(5)(6)Housekeeping And Furnishings
10A NCAC 13F .0604(e)Personal Care And Other Staffing
Type B10A NCAC 13F .0902 Health CareHealth Care
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .0905Activities Program
10A NCAC 13F .1009(b)Pharmaceutical Care
10A NCAC 13F .1801(d)Infection Prevention And Control Policies And Procedures
06 Feb 2024Follow-Up
06 Feb 2024Follow-Up
Investigators identified safety and maintenance deficiencies, including furnishings not clean or in good repair and issues affecting fire safety and mechanical systems, with follow-up observations noted.
Type A10A NCAC 13F.0311PHYSICAL PLANT; OTHER REQUIREMENTS
10A NCAC 13F.0311PHYSICAL PLANT; SAFETY SYSTEMS
06 Feb 2024Follow-Up
06 Feb 2024Follow-Up
Identified ongoing maintenance and safety deficiencies, including dirty walls, ceilings, and floors, damaged furnishings, and unsafe mechanical, plumbing, and fire safety components.
Observed deficiencies in housekeeping and maintenance, including stains and未 cleaning of walls, ceilings, and floors in Room A10, and unsafe mechanical equipment due to missing radiator covers. Exposed baseboard radiator elements were not protected.
Identified deficiencies across safety, privacy, nutrition, medication administration, and infection control, including unsecured oxygen tanks, missing blinds, lack of resident chairs, missing therapeutic menus, and medication record discrepancies.
10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
10A NCAC 13F .0306(a)(9)Housekeeping and Furnishings
10A NCAC 13F .0306(b)(5)(6)Housekeeping and Furnishings
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
10A NCAC 13F .1801(d)Infection Prevention and Control Policies and Procedures
03 Aug 2023Inspection
03 Aug 2023Inspection
Observed multiple deficiencies across housekeeping, privacy, furnishings, nutrition, medication administration, and infection control training.
10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
10A NCAC 13F .0306(b)(5)(6)Housekeeping And Furnishings
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
10A NCAC 13F .1801(d)Infection Prevention & Control Policies & Procedures
05 May 2023Follow-Up
05 May 2023Follow-Up
An inspection found multiple deficiencies related to safety, maintenance, and housekeeping. Specific observations included disoriented residents in common areas and missing or damaged furnishings requiring corrective action.
10A NCAC 13F .0305(h)(4)Physical Environment
10A NCAC 13F .0306(a)(3)Housekeeping And Furnishings
05 May 2023Follow-Up
05 May 2023Follow-Up
Investigated numerous deficiencies across safety, environment, supervision, nutrition, activities, and medication management, including door alarms, bed bugs, missing chairs and blinds, improper hot water temperatures, wandering supervision gaps, and medications not administered as ordered.
Type B10A NCAC 13F .0305(h)(4)Physical Environment
Type B10A NCAC 13F .0306(a)(1)Housekeeping And Furnishings
Type B10A NCAC 13F .0306(a)(3)Housekeeping And Furnishings
Type B10A NCAC 13F .0306(a)(5)Housekeeping And Furnishings
Type B10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
Type B10A NCAC 13F .0306(b)(5)(6)Housekeeping And Furnishings
Type B10A NCAC 13F .0311(d)Other Requirements
Type A10A NCAC 13F .0404(2)Qualifications Of Activity Director
Type A10A NCAC 13F .0601(a)Management Of Facilities
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .0904(b)(1)Nutrition and Food Service
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .0905(d)Activities Program
10A NCAC 13F .1004(a)Medication Administration
13 Apr 2022Follow-Up
13 Apr 2022Follow-Up
Identified deficiencies in staff training, competency validation, medication administration, and infection control practices during the inspection.
10A NCAC 13F .0404(2)Qualifications Of Activity Director
10A NCAC 13F .0504(a)Competency Validation For LHPS Tasks
10A NCAC 13F .0505Training On Care Of Diabetic Resident
10A NCAC 13F .1004Medication Administration
10A NCAC 13F .1004(j)Medication Administration
10A NCAC 13F .1801(c)Infection Prevention & Control Program
13 Apr 2022Follow-Up
13 Apr 2022Follow-Up
Investigative findings showed deficiencies in staff training and competency, and in medication administration and diabetic-resident care documentation, with multiple corrective action plans noted.
a-b10A NCAC 13F .0404 (2) Qualifications Of Activity DirectorQualifications Of Activity Director
a-b10A NCAC 13F .0405 Training On Care Of Diabetic ResidentTraining On Care Of Diabetic Resident
a-b10A NCAC 13F .0505 Training On Care Of Diabetic ResidentTraining On Care Of Diabetic Resident
Investigated a medication administration issue involving Xifaxan and delays in obtaining prior authorization for a resident, with missed doses and elevated ammonia levels noted.
Type A10A NCAC 13F .1004(a) Medication AdministrationMedication Administration
17 Jan 2020Follow-Up
17 Jan 2020Follow-Up
Investigated a complaint and found failures to administer prescribed medications as ordered for a resident with hepatic encephalopathy, including untimely Xifaxan and lactulose due to prior authorization and order transmission problems; noted broader concerns about ensuring residents receive adequate care.
Type B10A NCAC 13F .1004(a) Medication AdministrationMedication Administration
Type BG.S. 131D-21(2)Declaration of Residents' Rights
10 Jan 2020Construction
10 Jan 2020Construction
Identified multiple noncompliances related to sanitation and fire safety reports, evacuation rehearsals, building safety, electrical equipment, and portable heaters.
10A NCAC 13F .0302Current sanitation and fire safety reports
10A NCAC 13F .0302Current sanitation and fire safety reports
10A NCAC 13F .0309Plan for Evacuation
10A NCAC 13F .0311Doors/closures and latching
10A NCAC 13F .0311Doors/closures and latching
10A NCAC 13F .0311One-hour fire rated walls/ceilings
10A NCAC 13F .0311One-hour fire rated walls/ceilings
10A NCAC 13F .0311One-hour fire rated walls/ceilings
10A NCAC 13F .0311Portable electric heaters prohibited
08 Aug 2019Follow-Up
08 Aug 2019Follow-Up
Investigated multiple deficiencies including inadequate exit door alarms, insufficient resident supervision for wanderers, failures to notify providers about refusals and health issues, and numerous medication administration and insulin handling problems.
Type B10A NCAC 13F .0305(h)(4)Physical Environment
Type B10A NCAC 13F .0901(b)Personal Care and Supervision
Type B10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .1002(a)Medication Orders
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(n)Medication Administration
Type BG.S. 131D-21(2)Declaration of Residents' Rights
08 Aug 2019Follow-Up
08 Aug 2019Follow-Up
Investigated the complaint; text is corrupted, so no clear findings or citations could be determined. The date appears as 2019-10-03.
04 Apr 2019Follow-Up
04 Apr 2019Follow-Up
Found multiple deficiencies in medication administration, documentation, diet service, and infection control. The issues included not following physician orders, serving diets incorrectly, and using glucometers improperly.
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
10A NCAC 13F .1002Medication Orders
Type B10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
G.S. 131D-21(2)Declaration of Residents' Rights
Type BG.S. 131D-4.4A (b)Infection Prevention Requirements
04 Apr 2019Follow-Up
04 Apr 2019Follow-Up
Investigated concerns found multiple deficiencies in documentation of orders, diet administration, medication administration, and infection control related to diabetes care and related practices.
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
Type B10A NCAC 13F .1002(a)Medication Orders
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration
Type BG.S. 131D-4.4A(b)Infection Prevention Requirements
04 Apr 2019Follow-Up
04 Apr 2019Follow-Up
Investigated multiple deficiencies in medication management, diet service, and infection control, including improper administration of insulin, unclear physician orders, and sharing glucometers between residents.
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
10A NCAC 13F .1002Medication Orders
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
G.S. 131D-21(2); G.S. 131D-4.4A(b)Declaration of Residents' Rights; Infection Prevention
G.S. 131D-4.4A(b)Adult Care Home Infection Prevention Requirements
01 Mar 2018Construction
01 Mar 2018Construction
Found maintenance and safety deficiencies, including a restroom out of order and issues with corridor doors.
Type A10A NCAC 13F.0300Physical Plant safety and operation
Type A10A NCAC 13F.0300Building equipment maintained in safe, operating condition
01 Mar 2018Follow-Up
01 Mar 2018Follow-Up
Identified multiple deficiencies in privacy, ventilation, hazardous storage, door hardware, and fire safety-related equipment during a follow-up visit.
10A NCAC 13F .0305Bathrooms-Must Provide Privacy
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0306Housekeeping-Maintained Free of Hazards
Identified multiple deficiencies in physical plant, safety, and housekeeping, including privacy issues in bathrooms, missing current safety inspections, and several fire and utility hazards.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0302DESIGN AND CONSTRUCTION
10A NCAC 13F .0305PHYSICAL ENVIRONMENT
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0309PLAN FOR EVACUATION
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311OTHER REQUIREMENTS
12 Dec 2017Construction
12 Dec 2017Construction
Investigated and found violations related to safety standards and maintenance at the facility.
06 Jan 2017Follow-Up
06 Jan 2017Follow-Up
Identified deficiencies related to fire-safety documentation, privacy window coverings, and staff training on diabetes care and infection control.
10A NCAC 13F .0302 (f)Design And Construction
10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
10A NCAC 13F .0505Training On Care Of Diabetic Residents
G.S. 131D-4.5BInfection Prevention Requirements
06 Jan 2017Follow-Up
06 Jan 2017Follow-Up
Found multiple deficiencies including outdated fire safety inspections, privacy issues from missing window blinds, and gaps in staff diabetes care and infection control training.
10A NCAC 13F .0302 (f)Design And Construction
10A NCAC 13F .0306(a)(9)Housekeeping And Furnishings
10A NCAC 13F .0505Training On Care Of Diabetic Resident
G.S. 131D-4.5B. (a)Infection Prevention Training
28 Mar 2016Follow-Up
28 Mar 2016Follow-Up
Found that one-hour fire-rated walls and ceilings were compromised in several locations, including holes in ceilings in the laundry area and community bath.
Follow-up confirmed continued deficiencies with holes observed in ceilings at multiple locations, including the laundry closet, laundry area near a stairway hinge, and the community bath.
Type A10A NCAC 13F.0311Physical Plant - Maintenance of building equipment and safety requirements
07 Jan 2016Construction
07 Jan 2016Construction
Investigated deficiencies in life-safety and building maintenance, including a damaged heat detector, a cross-corridor fire door that would not latch, and unsealed penetrations in fire-rated walls.
Type A10A NCAC 13F.0311Building Equipment Maintained Safe, Operating
Type A10A NCAC 13F.0311Building Equipment Maintained Safe, Operating
Type A10A NCAC 13F.0311Building Equipment Maintained Safe, Operating
07 Jan 2016Construction
07 Jan 2016Construction
Identified unsafe storage of a portable oxygen cylinder and multiple life-safety deficiencies. Found a damaged heat detector, a fire door that would not latch, holes and penetrations in fire-rated elements, and a nonworking battery-powered emergency light.
10A NCAC 13F .0306Housekeeping and furnishings
10A NCAC 13F .0311Other Requirements
22 Jan 2015Inspection
22 Jan 2015Inspection
Investigation found deficiencies in TB testing for staff, in-house housekeeping staffing practices, and fruit servings in meals.
10A NCAC 13F .0406(a) Test For TuberculosisTest For Tuberculosis
10A NCAC 13F .0604(d)Personal Care And Other Staffing
10A NCAC 13F .0904(d)(3)(B)Nutrition And Food Service
22 Jan 2015Inspection
22 Jan 2015Inspection
Identified deficiencies included incomplete tuberculosis testing documentation, inadequate staff in-service and role separation, and nutrition/food service irregularities.
10A NCAC 13F .0406(a)Test For Tuberculosis
10A NCAC 13F .0604(d)Personal Care And Other Staffing
10A NCAC 13F .0904(d)(3)(B)Nutrition And Food Service
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Central Care Inc. The information above has not been verified or approved by the owner or operator. For exact information, please contact Central Care Inc directly. There is no cost for this service. We are compensated by the community you select.
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