Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.34·(29)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.0
Meals
4.0
Amenities
4.3
Value
2.0
Pros
Caring, attentive staff
Staff who go above and beyond
High-quality clinical and daily care
Clean, well-maintained rooms and common areas
Home-like presentation and comfortable dining area
Large private resident rooms
Secure outdoor courtyards
Active social programming and outings
Supportive onboarding and transition guidance
Residents show social engagement and satisfaction
Generally enjoyable meals
Cons
Inconsistent staff professionalism and unclear role boundaries
Gaps in management communication and public-relations skills
Inconsistent responsiveness to family communication
Variable dining quality and lack of consistent home-style meals
Allegations of disrespectful treatment and a toxic workplace culture
Perceived limited on-site memory-care programming
Perceived value-for-cost mismatch
Summary of reviews
Overall impression: The facility is commonly described as clean, well-maintained, and home-like, with many families praising the caregiving team and the degree of social engagement residents experience. Several accounts emphasize attentive, accommodating staff who facilitate transitions, encourage participation in activities, and maintain pleasant living and dining areas. Outdoor spaces and larger private rooms are noted positively, and many residents reportedly enjoy meals and regular outings.
Care and staff: Clinical and day-to-day care is generally characterized as high quality; staff are frequently described as kind, cheerful, and willing to go beyond basic duties to support residents. That said, there are recurring operational concerns around staff professionalism and role clarity. Reviewers describe instances where staff actions or decision-making appeared outside expected role boundaries, and families have identified inconsistent responsiveness to questions or requests. Separately, there are serious claims alleging disrespectful treatment and a toxic workplace culture; these are significant and merit direct inquiry by prospective families and regulators when appropriate.
Dining and activities: The program offers a range of activities (bingo, outings, regular social events) and many residents are reported to be socially engaged after arrival. Dining spaces are described as comfortable and home-like, and many reviewers say meals are enjoyable. At the same time, others describe the food as institutional or inconsistent with home-style cooking, indicating variability in dining quality that prospective families should clarify with the facility.
Facilities and management: Physical spaces receive strong marks for cleanliness, absence of unpleasant odors, and a pleasant presentation throughout common areas and private rooms. Secure courtyards and easy onboarding for new residents are additional strengths. Management-related themes are mixed: while front-line caregivers are praised, reviewers point to gaps in management-level communication, public-relations skills, and responsiveness. These managerial concerns, together with perceptions of limited specialized memory-care programming and questions about value relative to cost, suggest areas for targeted questions during a tour.
Guidance for prospective families: Ask about staff roles and training, escalation procedures for clinical or behavioral issues, and how the facility documents and communicates incidents. Tour dining areas during a meal service to assess consistency and home-style options. Inquire specifically about on-site memory-care programming and placement pathways if specialized dementia care may be needed. Finally, seek clarification on family communication protocols and any steps management has taken to address workplace-culture concerns so you can evaluate both day-to-day care and organizational oversight.
Reviews written on Mirador
This is not a place I’d take my parents to. I’ve seen staff not use gloves when changing attends and not using hand sanitizer to clean before and after patient care. A patient fell and instead of their Med Tech stated she didn’t know what to do. I saw where they had attempted to set up a room for isolation with no signage of what kind of precautions to take with trash bags on the floor outside the room and soiled linen that was contaminated with the disease the patient had in a small laundry bin sitting outside of the room in the hallway for the other residents to get into. I’m am grossed out just thinking about it. And was very disappointed to see that a place that was recommended for a potential place for my father, was not following standard isolation precautions or proper use of proper protective gear that they should be wearing and less than desirable hand hygiene.
JoAnn Butler
Location
Chantele's Loving Touch is located at 1128 W Central Ave, Sutherlin, OR, 97479.
About Chantele's Loving Touch
Chantele's Loving Touch sits in Sutherlin, Oregon, and it's a purpose-built, free-standing memory care community with forty-five beds, all focused on helping seniors with Alzheimer's disease and other forms of dementia. Residents can pick a studio or semi-private room, and all bedrooms and bathrooms are handicap-accessible, with wheelchair accessible showers and nurse call systems for safety, plus emergency security features that notify staff if someone tries to wander to an unsafe spot. The property is fenced and has a garden, covered porch, and outdoor seating so folks can relax outside, but the whole layout and security system-with things like electronic bracelets and a computerized wander alert system-are made to let people stay as safe as possible even if they're likely to wander or get confused, and there's special support and staff for residents who might get physically aggressive or act out, including behavioral care services, handles for exit-seeking, and staff trained in managing aggression.
Chantele's Loving Touch can handle one-person and two-person transfers, and mechanical lifts are available for residents with higher mobility needs, plus there's help for everyday routines, housekeeping, linen changes, and laundry. Full meal service comes with family-style dining in a shared room, covering vegetarian options and special diets, and snacks are included too. Folks have access to onsite and offsite activities tailored for those with memory loss, along with outdoor and indoor common areas to visit with others, and you'll find an onsite beautician and scheduled transportation if residents need to go out, though there may be an extra charge for rides.
Daily support includes incontinence care, medication help-including insulin injections and sliding scale therapy-and support for people who need diabetic care but want to monitor their own blood sugar, since staff can check sugar levels but only give insulin shots as specified. The place's got services for respite stays, hospice care, and a nurse on staff with a doctor on call, while health and social service professionals can help as needed, so people don't have to move as their care needs change. Staffed 24 hours a day by trained caregivers, Chantele's Loving Touch does what it can to keep everyone's safety, dignity, and comfort as top priorities in a secure, homelike setting made for elders who live with memory impairments.
People often ask...
Chantele's Loving Touch offers competitive pricing, with rates starting at a cost of $5,233 per month.
Chantele's Loving Touch offers assisted living and memory care.
There are 6 photos of Chantele's Loving Touch on Mirador.
The full address for this community is 1128 W Central Ave, Sutherlin, OR 97479.
No, Chantele's Loving Touch does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found that a staff member slept on duty and failed to provide required service to a resident, constituting neglect and abuse, and that the provider failed to ensure the resident received service.
Licensing—Failed to provide service
01 Jul 2025Inspection
01 Jul 2025Inspection
Investigated an allegation of neglect and abuse related to a resident's care. Found that the care plan was not followed and a gait belt was not used during a bathroom transfer, constituting neglect and abuse.
Licensing—Failed to provide service
10 Jun 2025Kitchen
10 Jun 2025Kitchen
Identified multiple violations in meals service, sanitation, and administration, including improper food temperatures, poor kitchen cleanliness, and unsafe handling of textured diets.
Found a failure to provide a safe environment that led to physical harm, constituting neglect and abuse; a fine was assessed.
Abuse—Failed to provide safe environment
05 Apr 2025Abuse: Neglect
05 Apr 2025Abuse: Neglect
Investigated found that a staff member administered the wrong medication to a resident, causing harm and emergency care; training gaps were identified.
Abuse—Failed to provide a safe medication administration system
13 Dec 2024Inspection
13 Dec 2024Inspection
Determined ABST staffing levels and data did not align with the schedule, indicating insufficient staffing based on ABST indicators.
Licensing—Failed to staff as indicated by ABST
04 Dec 2024Abuse: Neglect
04 Dec 2024Abuse: Neglect
Found that the facility failed to provide a safe environment, resulting in neglect and abuse with injuries; a $188 fine was assessed.
Abuse—Failed to provide safe environment
14 Oct 2024Inspection
14 Oct 2024Inspection
Found that staffing did not consistently meet ABST-indicated levels. Inconsistencies were identified between the staffing schedule and ABST data.
Licensing—Failed to staff as indicated by ABST
09 Oct 2024Licensure
09 Oct 2024Licensure
Investigated multiple deficiencies across abuse reporting, care planning, monitoring of changes in condition, health services, medication management, staffing, and safety practices.
Deficiency—Acuity Based Staffing Tool - Updates & Staffing Plan
Deficiency—Training Within 30 Days of Hire ? Direct Care Staff
Deficiency—Fire and Life Safety: Training for Residents
Deficiency—Doors, Walls, Elevators, Odors
Deficiency—Individual Door Locks: Key Access
Deficiency—Administration Compliance
Deficiency—Staff Training Requirements
Deficiency—Compliance with Rules Health Care
Deficiency—Activities
Deficiency—Secure Outdoor Recreation Area
24 Jun 2024Licensure
24 Jun 2024Licensure
Determined substantial compliance with meal service requirements and food sanitation rules. No deficiencies were cited.
Deficiency—Comment
15 Mar 2023Licensure
15 Mar 2023Licensure
Identified deficiencies in kitchen cleanliness, maintenance, and food safety during two visits, including lack of sanitizing supplies, improper hygiene, damaged equipment, and unsafe food handling practices.
Investigated and found that a high fall risk resident's care plan was not followed after the bed alarm was turned off, resulting in a fall with a fractured hip and constituting neglect and abuse.
Abuse—Failed to follow care plan
15 Apr 2022Abuse: Neglect
15 Apr 2022Abuse: Neglect
Investigated a complaint found that care plans were not followed, leading to multiple altercations and harm to a resident in common areas.
Abuse—Failed to follow care plan
08 Nov 2019Abuse: Neglect
08 Nov 2019Abuse: Neglect
Investigated and found that the care plan was not followed, resulting in a resident fall with discomfort and bruising.
Abuse—Failed to follow care plan
14 Nov 2018Inspection
14 Nov 2018Inspection
Investigated and found a violation involving failure to carry out medication orders as prescribed.
Licensing—Failed to administer medication as ordered
30 Aug 2018Inspection
30 Aug 2018Inspection
Investigated a complaint and found a violation involving failure to comply with background check requirements. A staff member continued to work after being denied during the background check process.
Licensing—Failed to hire according to administrative rules
05 Apr 2018Abuse: Neglect
05 Apr 2018Abuse: Neglect
Identified a failure to provide service that could cause moderate harm or potential for serious harm. Found substantial noncompliance.
Abuse—Failed to provide service
10 Nov 2017Inspection
10 Nov 2017Inspection
Found a deficiency in maintaining a safe medication administration system.
Licensing—Failed to provide a safe medication administration system
25 May 2017Inspection
25 May 2017Inspection
Found that medication administration did not follow physicians' orders.
Licensing—Failed to administer medication as ordered
26 Apr 2017Inspection
26 Apr 2017Inspection
Found a deficiency in administering medication as ordered.
Licensing—Failed to administer medication as ordered
01 Jun 2016Inspection
01 Jun 2016Inspection
Found a safety deficiency that failed to protect a resident from harm.
Licensing—Failed to provide safe environment
20 Nov 2014Inspection
20 Nov 2014Inspection
Found that the provider failed to keep resident records current or accurate and failed to plan care appropriately.
Licensing—Failed to keep resident record current or accurate
16 Nov 2013Abuse: Neglect
16 Nov 2013Abuse: Neglect
Found a secure environment was not provided. The neglect allegation resulted in a $300 fine.
Abuse—Failed to assure resident was safe
06 Jun 2013Inspection
06 Jun 2013Inspection
Investigated a resident rights allegation and found the resident was not treated with dignity.
Licensing—Failed to assure resident rights
06 Sept 2012Abuse: Neglect
06 Sept 2012Abuse: Neglect
Cited a failure to assure timely medical treatment and assessed a $350 fine.
Abuse—Failed to assure timely medical treatment
22 Jul 2012Inspection
22 Jul 2012Inspection
Confirmed failure to assure timely medical treatment.
Licensing—Failed to assure timely medical treatment
11 Apr 2011Abuse: Neglect
11 Apr 2011Abuse: Neglect
Investigated a complaint and found a failure to provide a safe environment. The findings cited multiple rule violations.
Abuse—Failed to address resident's behavior
01 May 2010Inspection
01 May 2010Inspection
Investigated the allegation and found a failure to provide a safe environment.
Licensing—Failed to provide safe environment
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Chantele's Loving Touch. The information above has not been verified or approved by the owner or operator. For exact information, please contact Chantele's Loving Touch directly. There is no cost for this service. We are compensated by the community you select.
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