United Zion Retirement Community

    722 Furnace Hills Pike, Lititz, PA 17543
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Small faith-based home, stellar food

    I'll grumble, but honestly this small, faith-based, immaculate place feels like a beautiful home - mission-driven staff are wonderfully attentive and accessible, issues get fixed fast, Nurses Week care was fabulous, and the food is shockingly stellar. I'd recommend it, even if I act annoyed about how nice everything is.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.94·(16)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.0
    • Meals

      5.0
    • Amenities

      2.9
    • Value

      2.9

    Pros

    • compassionate, resident-focused care
    • attentive and accessible staff
    • responsive issue resolution
    • excellent dining and menu variety
    • small, intimate community atmosphere
    • faith-based, mission-driven culture
    • well-maintained, immaculate facility
    • home-like environment

    Cons

    • inconsistent staff recognition practices and potential morale issues

    Summary of reviews

    United Zion Retirement Community is presented as a small, faith-based retirement option with a home-like, well-maintained environment. Review summaries emphasize an intimate community atmosphere and a mission-driven culture; the building and common areas are described as attractive and immaculate, which contributes to a pleasant overall setting for residents and visitors.

    Care quality is portrayed positively. Reviewers characterize the care as compassionate and resident-focused, with staff described as attentive, accessible, and quick to resolve issues. Those interacting with the nursing and caregiving teams report responsive service and an emphasis on individual attention. Families and residents commonly recommend the community based on the quality of care and the welcoming demeanor of staff.

    Dining receives consistently strong praise. Multiple comments highlight excellent, flavorful meals and a high-quality dining experience; descriptors include "stellar" and "amazing" food. The dining program appears to be a notable strength of the community and contributes to a favorable atmosphere during mealtimes and communal activities.

    Programming and daily life reflect the facility’s smaller scale. The intimate size supports a close-knit social environment and allows staff to know residents personally. This contributes to a homelike feel and a warm atmosphere that many reviewers appreciated. While specific activities are not detailed in the summaries, the community’s scale and mission orientation suggest programming is likely tailored and community-focused rather than large-scale or highly commercialized.

    One notable operational concern raised pertains to staff recognition and morale. A perception of inconsistent recognition practices — exemplified by commentary around staff-appreciation events — suggests potential gaps in how management acknowledges or distributes rewards among employees. This issue appears to relate to internal personnel practices rather than resident care directly, but it could influence staff morale and retention over time.

    Overall, United Zion Retirement Community is described as delivering strong, personalized care in a clean, comfortable, faith-oriented setting with standout dining. Prospective residents and families may want to confirm specifics about staff retention, employee recognition practices, and the range of activities to ensure the community’s scale and culture align with their expectations.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of United Zion Retirement Community

    United Zion Retirement Community is located at 722 Furnace Hills Pike, Lititz, PA, 17543.

    About United Zion Retirement Community

    United Zion Retirement Community sits on a quiet hilltop near downtown Lititz, with views of the farmland, and it's a faith-based Life Plan Community that's been around over 100 years, run as a non-profit. The community offers independent residential living in studio, one-bedroom, and two-bedroom apartments or in cottages, so older adults can keep a private home without worrying about lawn care, maintenance, housekeeping, or snow removal, and they can enjoy covered parking, walk-out basements, porches, and balconies. There are 54 living units overall and pets are welcome. For those needing more support, Heritage Hills Personal Care has private rooms with full baths and offers daily living help, medication management, memory care, and access to trained staff at all hours, and Firestone Healthcare Center provides skilled nursing care, short-term rehabilitation, long-term care, respite care, and specialized memory care for people with Alzheimer's or dementia in a secure, supportive area. The campus has plenty of amenities like a library, chapel, business center, gift shop, fitness space, billiards room, walking path, gardens, guest parking, and a salon, plus club activities like bible study, choral groups, crafts, puzzles, bingo, board games, speakers, and musical programs to keep people active and social. Residents can join wellness classes, fitness programs, and scheduled off-campus trips for shopping, entertainment, meals, and day outings. Meal options include Anytime Dining and a restaurant with grab-and-go choices, and there are spiritual programs led by an on-site chaplain. The 24-hour emergency response system, wheelchair accessibility, Wanderguard system, and handicap access aim to provide safety for everyone. Residents get help with daily needs if they want, or enjoy complete independence if they don't, all within the same connected community. United Zion supports people at all stages, from those wanting an active retirement in a cottage to those with complex medical or memory needs, and personal care and nursing are provided by caring staff. The community focuses on making sure everyone keeps as much independence as possible but steps in with help when needed, so life can stay as normal and comfortable as possible, and over the years it's built a tradition of friendly support and community ties throughout Lancaster County.

    People often ask...

    United Zion Retirement Community offers independent living, assisted living, memory care, and skilled nursing.

    There are 19 photos of United Zion Retirement Community on Mirador.

    Yes, United Zion Retirement Community allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 722 Furnace Hills Pike, Lititz, PA 17543.

    No, United Zion Retirement Community does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number321810
    Facility typeFull
    License classLicensed
    Capacity49 residents
    LicenseeUNITED ZION RETIREMENT COMMUNITY, INC.
    Care servedPersonal Care Homes
    EffectiveAugust 15th, 2025
    ExpiresAugust 15th, 2026
    View the official license record

    Inspection Reports

    28

    Reports

    2

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    16

    Years

    05 May 2026Inspection
    Concluded no deficiencies were found.
    13 Nov 2025Inspection
    Found no deficiencies identified during the complaint-related inspection.
    28 Aug 2025Inspection
    Found multiple regulatory deficiencies related to alarms, training, medication labeling, CPAP assessments, food handling, emergency information, and resident records, with corrective actions implemented.
    • 2600.18Applicable Health and Safety Laws
    • 2600.65.dInitial Direct Care Training
    • 2600.65.fTraining Topics
    • 2600.65.gAnnual Training Content
    • 2600.91Emergency Telephone Numbers
    • 2600.103.eLeft Overs
    • 2600.103.fRefrigerator/Freezer Temps
    • 2600.184.aResident's Meds Labeled
    • 2600.225.cAdditional Assessment
    • 2600.227.dSupport Plan Medical/Dental
    • 2600.252Content of Resident Records
    29 Aug 2024Inspection
    Identified deficiencies in contract signatures, staff first aid/CPR coverage, training topics, and medication labeling and administration practices.
    • 2600. 25.b.Contract Signatures
    • 2600. 63.a.First Aid/CPR Training
    • 2600. 65.f.Training Topics
    • 2600. 184.a.Resident's Meds Labeled
    • 2600. 187.d.Follow Prescriber's Orders
    18 Apr 2023Inspection
    Identified deficiencies in safety equipment, fire safety documentation, and resident records. The submitted measures were confirmed as fully implemented.
    • 2600.81.bWheelchairs, walkers, prosthetic devices and other apparatus used by residents must be clean, in good repair and free of hazards.
    • 2600.132.bA fire safety inspection and fire drill conducted by a fire safety expert shall be completed annually.
    • 2600.132.cA written fire drill record must include the date, time, the amount of time it took for evacuation, the exit route used, the number of residents in the home at the time of the drill, the number of residents evacuated, the number of staff persons participating, problems encountered and whether the fire alarm or smoke detector was operative.
    • 2600.132.dResidents shall be able to evacuate the entire building to a public thoroughfare, or to a fire-safe area designated in writing within the past year by a fire safety expert within the period of time specified in writing within the past year by a fire safety expert. For purposes of this subsection, the fire safety expert may not be a staff person of the home.
    • 2600.181.fThe resident’s record shall include a current list of prescription, CAM and OTC medications for each resident who is self-administering his medication.
    • 2600.184.aThe original container for prescription medications shall be labeled with a pharmacy label that includes the following: The prescribed dosage and instructions for administration.
    • 2600.225.aA resident shall have a written initial assessment that is documented on the Department’s assessment form within 15 days of admission.
    • 2600.252Content of Resident Records - Each resident’s record must include the following information: 2. Race, height, weight, color of hair, color of eyes, religious affiliation, if any, and identifying marks.
    17 Nov 2021Inspection
    Determined that the submitted plan of correction was fully implemented.
    07 Oct 2021Inspection
    Found no deficiencies identified during the licensing visit conducted on 2021-10-07. No regulatory citations were identified.
    21 Jul 2021Inspection
    Issued a regular license after renewal; an onsite inspection will occur within the next twelve months.
    19 Oct 2020Inspection
    Granted a waiver of the administrator orientation requirement due to the unavailability of the program, with conditions to attend when it becomes available and to document training in personnel files.
    10 Jun 2020Inspection
    Issued a regular license renewal for the operation and noted that an onsite inspection will occur within the next twelve months.
    08 Aug 2019Inspection
    Found violations of the applicable care regulations. Corrections were required by the dates specified.
    30 Apr 2019Inspection
    Renewed the license following the renewal application and advised that an onsite inspection would occur within the next twelve months.
    01 Apr 2019Inspection
    Found violations cited under 55 Pa.Code Ch. 2600 during visits on April 1 and April 5, 2019.
    • 55 Pa.Code Ch. 2600Personal Care Homes
    06 Aug 2018Inspection
    Investigated and cited a lint buildup issue in vent ducts; cleaning completed and a plan for ongoing maintenance implemented.
    • 55 Pa.Code § 2600.105(g)(2)Lint shall be cleaned from vent duct
    06 Jun 2018Inspection
    Granted a regular license renewal after reviewing the renewal application.
    01 Aug 2017Inspection
    Found a deficiency in medication documentation where insulin units administered were not recorded on the diabetes flow sheet on several dates.
    • Type A55 Pa.Code §2600; 2600.185(a)Regulation
    01 May 2017Inspection
    Issued a regular license after renewal following review of the renewal application.
    04 Aug 2016Inspection
    Determined compliance with 55 Pa. Code Ch. 2600 during the licensing review on August 4, 2016. No deficiencies were cited.
    16 May 2016Inspection
    Issued a regular operating license upon renewal for a personal care home. The renewal application submitted on May 2, 2016 was approved.
    08 Jul 2015Inspection
    Found no deficiencies. The entity was in compliance with 55 Pa.Code Chapter 2600.
    07 May 2015Inspection
    Granted a renewal license and approved ongoing operation.
    29 Apr 2014Inspection
    The department renewed the license to operate a personal care home.
    21 Apr 2014Inspection
    Determined compliance with applicable regulations; no deficiencies were cited.
    25 Jun 2013Inspection
    Found violations related to staff orientation topics, annual fire-safety training, and posting of emergency numbers. Corrective actions were documented.
    • 55 Pa.Code §2600.65(b)Orientation of direct care staff
    • 55 Pa.Code §2600.65(g)Annual staff training (fire safety and related topics)
    • 55 Pa.Code §2600.91Posting of emergency telephone numbers
    16 May 2013Inspection
    The Department granted a certificate of compliance to operate a personal care home at the listed address for a defined license period, with posting and transfer restrictions. The certificate indicated the license validity and required posting in a conspicuous place.
    14 Jun 2012Inspection
    Determined noncompliance with evacuation requirements; several fire drills showed incomplete evacuation of residents.
    • Type A55 Pa.Code 2600.132(d)Residents shall be able to evacuate the entire building to a public thoroughfare or designated fire-safe area
    13 Jun 2011Inspection
    Identified deficiencies in fire safety and in resident assessments and care documentation. Required corrections.
    • 55 Pa.Code §2600Fire safety: annual inspection and drills
    • Resident assessments and care planning
    10 Jun 2010Inspection
    Found multiple deficiencies including a missing resident contract signature, incomplete fire drill records, improper medical equipment use, a non-vaccinated dog, and inadequate exit signage.
    • 55 Pa.Code § 2600Resident contract/signatures
    • 55 Pa.Code § 2600Fire drill records
    • 55 Pa.Code § 2600Sanitary conditions
    • 55 Pa.Code § 2600Animal vaccination
    • 55 Pa.Code § 2600Exit signage

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    Mirador Living is not affiliated with the owner or operator(s) of United Zion Retirement Community. The information above has not been verified or approved by the owner or operator. For exact information, please contact United Zion Retirement Community directly. There is no cost for this service. We are compensated by the community you select.

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