Cross Keys Village - The Brethren Home

    2990 Carlisle Pike, New Oxford, PA 17350
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Beautiful friendly active senior living

    I live here and am very pleased - the campus and grounds are beautiful and impeccably kept, with attractive apartments, cottages, and homes. The staff are friendly, caring, and professional, and the on-campus amenities (restaurants, cafe, pool, fitness center, theatre, salon, rehab services, and plenty of activities and trips) make it easy to stay active and engaged. Overall a lovely, well-run community I'd recommend to others.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.64·(55)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.6
    • Meals

      3.7
    • Amenities

      4.9
    • Value

      4.0

    Pros

    • Beautiful, well-kept grounds and campus
    • Attractive homes and apartments
    • Top-notch amenities
    • Strong reputation in the community
    • Pleasant, odor-free environment
    • Active lifestyle opportunities for seniors
    • On-campus restaurants and cafe
    • Varied activities and organized outings
    • Fitness center and pool
    • Positive resident sentiment and satisfaction
    • Friendly residents and social atmosphere
    • Clean, well-maintained facility

    Cons

    • Affordability concerns / cost may be high
    • Perceived exclusivity or limited availability

    Summary of reviews

    Overall sentiment in the reviews is strongly positive. Multiple commenters emphasize the physical appeal of Cross Keys Village: a beautiful, well-kept campus with attractive homes and apartments and a pleasant, odor-free environment. Reviewers repeatedly describe the facility as lovely and wonderful, and many express that it is one of the finest retirement communities in Pennsylvania. The consistent praise for cleanliness and landscaping indicates maintenance and groundskeeping are standout features.

    Amenities are repeatedly highlighted as a major strength. Reviewers note top-notch amenities including on-campus restaurants, a cafe, a fitness center, and a pool. Organized activities are frequent in the feedback: there are reference to activities on campus, bus trips, and varied social offerings that support an active senior lifestyle. This cluster of comments points to a community designed for engagement and recreation, appealing to seniors who want an active and social retirement.

    Social environment and resident experience receive strong praise. Multiple reviews describe friendly and fantastic people, satisfied and happy residents, and an overall welcoming atmosphere. Phrases such as "loved living there" and "would like to be placed here" convey high resident satisfaction and a positive emotional attachment to the community. The repeated mention of the community being "well-regarded in the community" reinforces an external reputation of quality and desirability.

    The primary concerns noted across the summaries focus on cost and accessibility. Several reviewers mention affordability as a concern, and one review frames the community as "exclusive for the lucky ones who find it," suggesting perceived high cost or limited availability may restrict access for some prospective residents. Aside from those points, there are no recurring complaints about care quality, staffing, safety, or operational issues in the provided summaries, which itself is notable and suggests few negative experiences were reported in this sample.

    In summary, the reviews portray Cross Keys Village as an attractive, well-maintained retirement community with strong amenities and an active social environment. It is highly regarded by residents and the wider community, offering dining options, recreational facilities, and organized activities that support an engaged lifestyle. The main drawbacks to communicate to prospective residents are potential cost barriers and a sense of exclusivity or limited openings; otherwise, the feedback is uniformly positive regarding facilities, atmosphere, and resident satisfaction.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Cross Keys Village - The Brethren Home

    Cross Keys Village - The Brethren Home is located at 2990 Carlisle Pike, New Oxford, PA, 17350.

    About Cross Keys Village - The Brethren Home

    Cross Keys Village - The Brethren Home feels like a small town all on its own, settled on 200 acres just east of the square in New Oxford at the intersection of Route 30 and 94, with peaceful grounds, over 10 miles of walkways, gardens, and a putting green, and you'll see why so many folks have settled in the nearly 534 units, including one- and two-bedroom apartments, cottages, and the Harmony Ridge complex that's got its own café, a bank, a spa, and a wellness center with a pool and fitness room. There's a sense of neighborly support, with plenty of volunteer programs, a regular Chicken BBQ to pre-order from, worship services, and staff and residents helping each other out, and the friendly feeling shows up early, right from the first visit or virtual tour. The place offers several types of care-independent living, personal care, assisted living, and a big 297-bed skilled nursing and healthcare center that provides 24-hour care, medication help, weekly housekeeping, dining and laundry services, as well as special attention to those with memory issues in the secure Brookside Memory Care residence, which has its own staff trained for cognitive support and safe dementia units with 36 beds. There's always something happening, whether it's woodworking, arts and crafts, fitness classes, music, movies, support groups, game nights, trips, or just stopping by the community restaurant, attending seminars on dementia, joining one of the social clubs, heading to the library, or watching birds from a bench among the quiet trees. The campus stays accessible and safe with wide, wheelchair-friendly walkways, covered parking, and even pet-friendly rules if you meet their guidelines, plus there's scheduled transportation for doctor's appointments, shopping, or outings to local parks, cafes, and events. Cross Keys Village stands out for its comprehensive services, which include independent living, personal care at Brookside and through Lifespring Day Services, skilled nursing with high staffing levels, memory support, and everything from basic help with bathing and grooming to specialized Parkinson's and mental health support groups, with social activities planned daily, restaurant-style meal options, and nurses always on staff. The property also handles a lot of behind-the-scenes work like water and wastewater upgrades, environmental compliance, stormwater management, and it's always growing with new expansions. Known as a Christian CCRC that takes Medicare and Medicaid, it offers a seamless continuum of care, so as needs change, residents don't have to move elsewhere. Rent varies, with the lowest monthly cost at $813, making it possible for a wide range of folks to find a place, whether they want something small and simple or a larger apartment with a dishwasher, washer, dryer, and cable TV. There's always support for everyday tasks, with extras like weekly cleaning, meal planning, housekeeping, and events for those wanting to stay active, participate, or just have a safe and peaceful home.

    People often ask...

    Cross Keys Village - The Brethren Home offers independent living, assisted living, memory care, and skilled nursing.

    There are 31 photos of Cross Keys Village - The Brethren Home on Mirador.

    Yes, Cross Keys Village - The Brethren Home allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 2990 Carlisle Pike, New Oxford, PA 17350.

    No, Cross Keys Village - The Brethren Home does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number342870
    Facility typeFull
    License classLicensed
    Capacity104 residents
    LicenseeTHE BRETHREN HOME COMMUNITY INC
    Care servedPersonal Care Homes
    EffectiveNovember 10th, 2025
    ExpiresNovember 10th, 2026
    View the official license record

    Inspection Reports

    30

    Reports

    10

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    16

    Years

    22 Oct 2024Inspection
    Identified multiple deficiencies, including unsecured confidential resident information, unlocked poisonous materials, outdated emergency planning, non-current medications, documentation discrepancies in glucose monitoring, and not following prescriber orders.
    • 2600Record Confidentiality
    • 2600Locking Poisonous Materials
    • 2600Emergency Procedures
    • 2600Prescription Current
    • 2600Implement Storage Procedures
    • 2600Follow Prescriber's Orders
    05 Sept 2023Inspection
    Identified two deficiencies: refunds were not issued within 30 days of discharge, and evacuation times exceeded the safe limit during drills.
    • 2600.28.fResident's Funds and 30-day Refund
    • 2600.132.dEvacuation
    29 Jun 2022Inspection
    Identified two deficiencies: poisonous materials were left unlocked and the last fire drill by a fire safety expert was in 2019.
    • 2600.82.cLocking Poisonous Materials
    • 2600.132.bSafety Inspection/Fire Drill
    23 Sept 2021Inspection
    Issued a regular license for a personal care home with capacity 18 for a secure dementia care unit. Renewal approved and annual inspections will occur.
    28 Sept 2020Inspection
    Issued a regular license for the personal care home following renewal; an onsite inspection will occur within the next twelve months.
    29 Jan 2020Inspection
    Found citations from the January 29, 2020 licensing inspections; the plan of correction was accepted.
    03 Sept 2019Inspection
    Found violations of 55 Pa.Code Ch. 2600 related to personal care services.
    • 55 Pa.Code Ch. 2600Personal Care Homes
    30 Jul 2019Inspection
    Renewed the license and issued a certificate of compliance for the facility's operation as a Personal Care Home.
    18 Sept 2018Inspection
    Identified multiple violations related to resident privacy, staff training, fire safety, equipment maintenance, and evacuation procedures.
    • 2600.42(s)Privacy rights of residents
    • 2600.65(f)Annual training topics for direct care staff
    • 2600.65(g)Annual training for direct care staff and others
    • 2600.65(g)Fire safety training
    • 2600.105(g)(1)Lint removal from lint trap and drum
    • 2600.121(a)Stairways, hallways, doorways must be unlocked and unobstructed
    • 2600.132(d)Evacuation and drills
    27 Jul 2018Inspection
    Issued a regular license upon renewal and noted an annual onsite inspection requirement.
    03 Nov 2017Inspection
    Found multiple violations involving failure to report incidents promptly and incorrect medication handling and documentation.
    • 55 Pa. Code § 2600.16(c)Timely reporting of incidents/conditions
    • 55 Pa. Code § 2600.187(d)Notification/Record of incidents to Department
    • 55 Pa. Code § 2600.187(b)Medication administration following prescriber directions
    • 55 Pa. Code § 2600.187(b)Medication administration documentation
    • 55 Pa. Code § 2600.187(d)Recording required information at time of administration
    26 Sept 2017Inspection
    Identified deficiencies related to fire drill documentation and medication management, with stated corrective actions and follow-up dates.
    • 2600.132(c)Fire drill records
    01 Aug 2017Inspection
    Renewed the license to operate and approved continued authorization for the facility, with no violations cited.
    22 May 2017Inspection
    Investigated a complaint about neglect and improper care related to inadequate assessments and missing preadmission screenings for dementia-care placement, resulting in multiple safety concerns for a resident.
    • 2600.42(b)A resident may not be neglected, intimidated, physically or verbally abused, mistreated, subjected to corporal punishment or disciplined in any way
    • 2600.231(c)Preadmission cognitive screening
    • 2600.227(d)Documentation of Assessments
    • 2600.234(c)Plan of correction and related processes
    18 Oct 2016Inspection
    Identified several regulatory deficiencies, including missing policies, inadequate fire drills, unsafe heating devices, and missing operating instructions for locking devices.
    • 2600.15(b)Policies and procedures to prevent, report, and manage incidents
    • 2600.132(e)Fire drills during sleeping hours
    • 2600.127(a)Portable space heaters prohibited
    • 2600.224(c)Locking devices – directions posted
    27 Jul 2016Inspection
    The agency granted a certificate and renewed the license, authorizing continued operation.
    05 May 2016Inspection
    Authorized a waiver of direct care staff qualification requirements. Determined that the homeschool diploma meets high school diploma requirements.
    22 Apr 2016Inspection
    Returned the waiver request for additional information about staff qualification requirements.
    19 Aug 2015Inspection
    Identified a violation for failing to obtain or submit a new fire safety approval after renovations.
    • 55 Pa.Code S2600Regulation 55 Pa.Code S2600 (relating to Personal Care Homes)
    31 Jul 2015Inspection
    Granted renewal of the license and issued a certificate of compliance for a personal care home, establishing a capacity of 104 and outlining ongoing inspection requirements.
    11 Aug 2014Inspection
    Identified a failure to obtain a new medical evaluation after a significant change in a resident's care level, not reflecting the need for a secured dementia care unit.
    • Type A55 Pa.Code §2600; 2600.141(b)(2)Regulation 55 Pa.Code §2600/Medical evaluation
    01 Aug 2014Inspection
    Renewed license and issued a certificate of compliance after renewal application.
    28 Aug 2013Inspection
    Investigated deficiencies in documentation and procedures, including training plans, medication records, and admission assessments.
    • Type A55 Pa.Code 2600Staff training plan requirements
    • Type A55 Pa.Code 2600Medication administration records
    • Type A55 Pa.Code 2600Initial assessment/admission documentation
    09 Aug 2013Inspection
    Issued a license after confirming compliance with licensing requirements for a senior care service.
    01 Jul 2013Inspection
    Found that required cognitive preadmission screenings were not completed within 72 hours prior to admission to the secured dementia unit.
    • 55 Pa.Code 2600.231(c)Cognitive preadmission screening
    28 Mar 2013Inspection
    Found no deficiencies.
    13 Mar 2013Inspection
    Granted a revised license increasing capacity to 18 with unchanged expiration.
    30 Aug 2012Inspection
    Identified multiple deficiencies in staff training, sanitary conditions, emergency procedures, medication handling, and care planning.
    • Type A55 Pa.Code §2600.65(b)Orientation of staff
    • Type A55 Pa.Code §2600.85(a)Sanitary conditions
    • Type A55 Pa.Code §2600.121(a)Stairways, hallways, doorways, passageways and egress routes
    • Type A55 Pa.Code §2600.183(e)Prescription medications, OTC medications and CAM storage
    • Type A55 Pa.Code §2600.122(b)Copies of emergency procedures
    • Type A55 Pa.Code §2600.227(d)Documentation of services in the resident plan
    02 Sept 2011Inspection
    Determined compliance with the applicable regulations and issued a regular license.
    25 Aug 2010Inspection
    Concluded compliance with the Personal Care Homes regulations and issued a regular license.

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