Heritage Hall Big Stone Gap

    2045 Valley View Dr, Big Stone Gap, VA, 24219
    3.6 · 30 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate care but poor communication

    My experience was mixed. Many staff were compassionate, therapy and nursing were good, the facility was clean, meals okay, and residents often seemed happy with a family-like atmosphere. But communication was poor, staff were sometimes hard to reach or unprofessional (I observed rude/neglectful behavior), and staffing/administrative issues left serious gaps that need investigation.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.63 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.6
    • Meals

      4.5
    • Amenities

      3.6
    • Value

      1.0

    Location

    Map showing location of Heritage Hall Big Stone Gap

    About Heritage Hall Big Stone Gap

    Heritage Hall Big Stone Gap is a retirement community with 28 beds that offers assisted living, memory care, home care, and independent living for seniors in Big Stone Gap, VA, and it really feels like the staff all work together to support every resident the way they need, with tailored care plans and a focus on personalized attention that helps people stay as healthy and comfortable as possible no matter what stage they're at, whether it's someone moving in for long-term care, someone needing short-term post-surgery rehabilitation, or someone just needing a bit of assistance to live independently. The staff includes dedicated care providers and an in-house physician, and there's always someone there to help, 24 hours a day, whether residents need medication management, help with mobility from bed to wheelchair, insulin monitoring for diabetes, or incontinence care, and those who need dementia or specialized Alzheimer's care can stay in the secured dementia unit with extra support. Residents get meals made by chefs and meal planners, so there's less worry about cooking, and people can sit together in common indoor spaces to talk, play games, or do activities aimed at keeping everyone moving and social, and there's even devotional activities and offsite events to keep up with interests and faith. The community is managed by Purple Door, LLC, and they've set up services for senior living management, so residents and families can talk to a dedicated senior living counselor for questions or help. People who want more freedom can choose independent living, and for extra needs, trained aides can provide home care or hospice services nearby. The place runs all day, every day, and it's set up for both those who can still get around easily and those who need extra help, with services for both non-ambulatory residents and others who need specific support. Everything from nutritious meals to help with medicine is built into daily life at Heritage Hall Big Stone Gap.

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