The Laurels Retirement & Assisted Living

    5635 Bsg Dr, Norton, VA 24273
    • Assisted Living

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    5.00·(1)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.0
    • Amenities

      5.0
    • Value

      5.0

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    Location

    Map showing location of The Laurels Retirement & Assisted Living

    The Laurels Retirement & Assisted Living is located at 5635 Bsg Dr, Norton, VA, 24273.

    About The Laurels Retirement & Assisted Living

    The Laurels Retirement & Assisted Living sits beside the Jefferson National Forest, so residents see lots of trees and beautiful scenery, which can help make days more peaceful, and the place stays pretty quiet with just 45 private suites in single or two-bedroom layouts, plus common spaces where residents can meet, chat, and relax. The staff includes English-speaking caregivers who provide help with daily tasks like bathing, dressing, moving from beds to chairs, managing medicine, and keeping an eye on everyone at all hours, day and night, even for those who can't walk. The Laurels supports independent living, assisted living, nursing home options, and memory care, and the Director of Nursing leads the care team to make sure help matches each person's needs, while the Executive Director, Megann Phelps, oversees daily life and resident comfort.

    Meals come daily from a professional chef, and there are choices sensitive to allergies or special diets, served in a proper dining room or with a restaurant-style setting, since folks each have their dietary preferences and sometimes health needs too, and there are kitchens or kitchenettes in rooms for those who want to prepare a snack or meal themselves. Every suite has a private bathroom, furnished spaces ready to settle into, air conditioning for comfort, cable TV, and high-speed internet, which helps residents stay connected with family or catch up on favorite shows. Housekeeping, laundry, even dry cleaning, are part of the package, so no one has to fuss over chores, and move-in coordination helps make a new start feel smoother, while emergency alert systems keep folks safer.

    Activities fill each day, with programs meant to bring people together, whether it's music, art, fitness, movie nights, a library for reading, or games in the game room, plus community-sponsored and resident-run clubs so everyone can join something that feels right for them. Some folks enjoy the spa, sauna, or salon for wellness and relaxation, while others spend time with physical, occupational, or speech therapists to stay as healthy and independent as possible, using the fitness room, walking paths, or gardens outside, which allow for fresh air and calm walks. Residents can expect transportation services for doctor visits or outings, and there's plenty of parking for those who drive and want to keep their car handy.

    The Laurels focuses on giving each senior choices about care and lifestyle, respects privacy, and encourages families to stay involved, aiming to nurture mind, body, and spirit while offering a safe, comfortable, and dignified place to live. Residents come for different needs, and staff work to make everyone feel part of the community, with support for decisions around payment, care planning, and everyday living, so folks can stay as independent as they like while knowing help's close by if ever needed.

    People often ask...

    The Laurels Retirement & Assisted Living offers competitive pricing, with rates starting at a cost of $5,233 per month.

    The Laurels Retirement & Assisted Living offers assisted living.

    There are 5 photos of The Laurels Retirement & Assisted Living on Mirador.

    The full address for this community is 5635 Bsg Dr, Norton, VA 24273.

    No, The Laurels Retirement & Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Virginia, the Department of Social Services licenses assisted living facilities and publishes the results of its routine and complaint inspections.

    License number33160
    Facility typeAssisted Living Facility
    License class3yr
    Capacity51 residents
    Care servedAssisted Living, Non-ambulatory
    ExpiresDecember 3rd, 2026
    Special certificationAssisted Living, Non-Ambulatory
    View the official license record

    Inspection Reports

    16

    Reports

    22

    Citations

    0

    Complaints

    5

    Years

    22 Apr 2026Inspection
    Identified failure to administer medications according to prescriber instructions based on records and a self-report.
    • 22VAC40-73-(6)-680-D
    22 Apr 2026Inspection
    Identified medication administration timing violations and missing MAR documentation related to medications.
    • 22VAC40-73-(6)-680-C
    • 22VAC40-73-(6)-680-I
    03 Feb 2026Inspection
    Found that a direct care staff member administered an intramuscular antibiotic injection to a resident outside the approved scope of practice and training.
    • 22VAC40-73-(3)-200-B
    03 Feb 2026Inspection
    Investigated the medication administration complaint and found no deficiencies.
    16 Dec 2025Inspection
    Identified deficiencies in updating fall risk after a fall and in including required information in the comprehensive individualized service plan.
    • 22VAC40-73-(5)-325-B
    • 22VAC40-73-(6)-450-C
    16 Dec 2025Inspection
    Identified two deficiencies related to cleanliness and odors during a site visit. The observations included a brown liquid splash on a wall near room 401 and an odor in a common bathroom.
    • 22VAC40-73-(8)-870-A
    • 22VAC40-73-(8)-870-B
    16 Dec 2025Inspection
    Investigated the medication administration complaint and found no deficiencies.
    03 Dec 2025Inspection
    Found deficiencies in medication management, diet handling, emergency planning, weight monitoring, and staff drills.
    • 22VAC40-73-(6)-650-A
    • 22VAC40-73-(6)-610-D
    • 22VAC40-73-(9)-990-A
    • 22VAC40-73-(6)-580-F
    • 22VAC40-73-(9)-990-C
    06 Nov 2025Inspection
    Investigated a complaint and identified deficiencies in incident reporting, medication administration, medication storage, and building maintenance.
    • 22VAC40-73-(2)-70-A
    • 22VAC40-73-(8)-870-A
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(6)-660-B
    23 Oct 2025Inspection
    Identified medication management deficiencies, including untimely medication availability, incomplete MAR documentation, lack of backup MARs due to system outages, failure to follow physician orders, and missing vital signs documentation.
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(6)-680-I
    • 22VAC40-73-(6)-680-H
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(6)-650-A
    04 Apr 2025Inspection
    Investigated a complaint regarding the building and grounds; found no deficiencies.
    13 Dec 2024Inspection
    Found no deficiencies. The review concluded no violations of applicable standards or laws.
    24 Oct 2023Inspection
    Found no deficiencies. No violations cited.
    12 Jul 2023Inspection
    Investigated a staffing complaint and found no violations.
    13 Dec 2022Inspection
    Found no deficiencies during the monitoring visit. No violations were cited.
    04 Oct 2021Inspection
    Found no violations cited after the review of records and on-site assessment.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Laurels Retirement & Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Laurels Retirement & Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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