River Rock Adult Family Homes

    3502 71st Ave W, University Place, WA 98466
    • Assisted Living

    Caring staff, warm bright home

    My mom is in good hands at River Rock - the staff are caring, attentive, and genuinely compassionate (Chelsey Hessler has been wonderful). The brand-new home is immaculately clean, warm and bright with comfortable rooms, lovely outdoor spaces, and family-style, home-cooked meals. Communication is responsive, activities and celebrations keep residents engaged, and overall I'm very pleased with the high-quality, personalized care.

    Loved one of resident
    Jul 2026

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    Reviews

    5.00·(15)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.7
    • Amenities

      4.6
    • Value

      5.0

    Pros

    • Compassionate, attentive staff
    • Home-like, family-style atmosphere
    • Homemade, family-style meals and baked goods
    • Wide range of social activities and celebrations
    • Arts, crafts, live music, and musical therapy
    • Individualized and group exercise programs
    • Well-maintained, clean, and bright interiors
    • Spacious, comfortable resident rooms
    • Attractive outdoor and gardening spaces
    • Cozy common areas and peaceful environment
    • Clear family communication and welcoming visitation
    • Personalized attention enabled by small capacity
    • Supportive end-of-life care and comfort measures

    Cons

    • Limited bed capacity and scalability
    • Not designed for high-acuity medical care
    • Potential lack of continuous licensed nursing on site
    • Limited on-site specialized therapy services

    Summary of reviews

    The reviews portray River Rock Adult Family Homes as a small, home-oriented care setting that emphasizes personalized attention and a family atmosphere. Care quality is described as compassionate and attentive; staff are repeatedly characterized as responsive, caring, and treating residents like family. Several accounts highlight staff responsiveness to changing needs and emotional support during residents’ final days, suggesting strength in relational and palliative-style care.

    Dining and daily-life programming are consistently cited as strengths. Meals are described as home-cooked and well-balanced, with special mention of baked goods and family-style dining. Activities are varied and frequent, spanning arts and crafts, puzzles and games, gardening, group and individualized exercise, and live music or harp performances. Regular celebrations for birthdays and holidays contribute to a social, celebratory environment that many families found engaging for residents.

    The physical environment is presented as clean, bright, and well-maintained. Reviews reference brand-new or recently updated space, spacious living areas, cozy common rooms, and pleasant outdoor areas. These features support a peaceful, comfortable atmosphere that complements the home-like care model. Visitors reported welcoming tour experiences and clear communication from staff about resident status and daily life.

    Management and operational patterns inferred from the reviews indicate that River Rock operates as an adult family home with a limited number of beds, which supports individualized attention but also constrains scale and availability. The model appears oriented toward social, comfort, and custodial care rather than intensive medical services; prospective residents with higher-acuity clinical needs should consider the facility’s scope of on-site licensed nursing and specialized therapy offerings. Overall, River Rock presents as a well-kept, family-centered option for individuals seeking a home-like environment with active programming and strong staff–family communication, while those requiring continuous skilled nursing or extensive therapy should verify clinical capabilities before placement.

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    Location

    Map showing location of River Rock Adult Family Homes

    River Rock Adult Family Homes is located at 3502 71st Ave W, University Place, WA, 98466.

    About River Rock Adult Family Homes

    River Rock Adult Family Homes sits at 3502 71st Ave W, University Place, WA, and people have given it a high average rating of 4.9 out of 5 from 11 reviews, which shows families seem to appreciate the care there, and the setting feels like a normal house but with extra help around as needed, where they've got up to 8 licensed beds for seniors or adults needing different types of care, like assisted living, board and care, skilled nursing, respite care, memory care, mental health support, and help for those with development disabilities, dementia, diabetes, or even more complex medical needs like TPN, tracheostomy, ventilator support, and wound care, and you'll see professional staff available all day and night, including full-time and part-time RNs, with social workers, an on-call management team, and the owner once worked as a Fire Department Battalion Chief, so there's a lot of emergency know-how and medical experience in the team that takes care of everyone. The home allows things like two-person transfers, bariatric care, and has Hoyer lifts in place, and they support both short-term and long-term stays, offering respite for families who just need temporary help, plus you see extra touches like private rooms, shared baths, and private telephones, with the house having air conditioning and a full fire sprinkler system for safety, an emergency call button, a back-up generator, guest Wi-Fi, and cable TV with DVR and easy remotes, which helps people still feel comfortable and connected. Residents can join in daily activities or wander into the activity room or outside garden with fruit trees, and they can enjoy group meals, social events, gardening, exercise classes, holiday parties, movie nights in the theater, and even get salon and hair services or dental hygiene taken care of right on-site, and they welcome pets for visits, which brightens up the place, though the animals don't stay there all the time. The team helps manage medications, schedules medical, dental, and vision appointments, arranges rides, provides in-house therapy, and monitors health closely with programs for Parkinson's, cardiac care, blood glucose and blood thinner checks, fall prevention, oxygen therapy, tube feeding, and support for vision or hearing loss or traumatic brain injury. The home makes an effort to accommodate folks from all backgrounds, including the LGBT+ community, and they're open to many types of funding like immediate Medicaid, Medicaid Spend Down, and VA contracts, which makes payments more flexible. You'll find people get help with daily life, cleaning, and meals, and the place feels like a tight-knit group, where the owner says they have a heart to serve, and families visiting from 9:00am to 8:00pm are always welcome. They've carved out a spot that keeps a home's warmth, and you can see why people think of residents and their families as part of the River Rock Family, making it a thoughtful option in Pierce County for those seeking real-person care in a small, accessible setting.

    People often ask...

    River Rock Adult Family Homes offers assisted living and board and care.

    The full address for this community is 3502 71st Ave W, University Place, WA 98466.

    No, River Rock Adult Family Homes does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Washington, the Department of Social & Health Services licenses assisted living and adult family homes, publishing inspection, investigation, and fire-safety reports.

    License number754238
    StatusOp
    Facility typeAdult Family Home
    Capacity8 residents
    Special certificationMental Health, Dementia
    View the official license record

    Inspection Reports

    6

    Reports

    3

    Citations

    0

    Complaints

    3

    Years

    01 Nov 2025Enforcement Letters
    Lifted the conditions previously placed on the license.
    01 Oct 2025Investigation
    Investigated a medical emergency after a fall; found that emergency medical services were not immediately contacted, delaying urgent care, with conflicting staff statements about the incident.
    • WAC 388-76-10250Medical emergencies - Contacting emergency medical services
    01 Aug 2025Enforcement Letters
    Investigated a complaint; identified two deficiencies related to resident care and timely emergency response, leading to conditions placed on the license.
    • WAC 388-76-10400(3)(c)Care and services
    • WAC 388-76-10250(1)(a)(b)(i)(ii)(iii)(3)Medical emergencies — Contacting emergency medical services — Required
    01 Aug 2025Enforcement Letters
    Imposed conditions on the license requiring hiring a qualified unaffiliated Registered Nurse Consultant, updating policies, training staff, and submitting a written report.
    22 May 2024Inspection
    Found no deficiencies. The visit on 2024-05-22 indicated compliance.
    09 Aug 2023Inspection
    Found no deficiencies after a full inspection.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of River Rock Adult Family Homes. The information above has not been verified or approved by the owner or operator. For exact information, please contact River Rock Adult Family Homes directly. There is no cost for this service. We are compensated by the community you select.

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