Grace Lutheran Communities - Prairie Pointe

    286 N Willson Dr, Altoona, WI 54720
    • Assisted Living
    • Memory Care

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.13·(8)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.0
    • Meals

      2.5
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Convenient therapy services
    • Positive care experience for one resident
    • Good food during one resident’s stay
    • Friendly and helpful staff during a community event
    • Pleasant facility environment

    Cons

    • Delayed responses to resident call requests
    • Staffing levels and workload concerns
    • Gaps in staff training and supervision
    • Inconsistent room upkeep and incontinence-care practices
    • Inconsistent meal quality, temperature, and delivery
    • Limited therapy frequency and scheduling predictability
    • Questions about staffing transparency and administrative responsiveness

    Summary of reviews

    Experiences at Grace Lutheran Communities - Prairie Pointe vary considerably. One family described excellent care, convenient therapy, and good food, while other accounts raised concerns about whether day-to-day support consistently met residents’ needs and care plans. Two reviewers described prolonged waits for call requests to be answered, and one also reported difficulty reaching facility staff by phone. Another reviewer characterized staff as caring but overworked, suggesting that workload and coverage may affect responsiveness.

    Staff feedback is mixed. A visitor attending a singspiration described staff as nice and helpful, and one family was very satisfied with the care provided. Other reviewers raised concerns about staff training, supervision, and attention to residents. One family also reported inconsistent room upkeep and personal-care support. These accounts point to variation in the experience rather than a uniformly positive or negative picture.

    Dining feedback is similarly mixed: one resident’s family praised the food, while another described meals as inconsistent in quality and temperature, with occasional delivery problems. That family also said they had to remind staff to replenish the resident’s water. Therapy was described as convenient by one reviewer; another wanted more frequent physical and occupational therapy and a more predictable schedule.

    The facility itself was described as nice, and a visitor reported a positive experience at a community event. The reviews provide little information about the breadth or regularity of activities beyond that event. Management-related concerns include one reviewer’s account of staffing-ratio information differing from what was experienced and another family’s dissatisfaction with staff oversight. A family also disputed the application of a 30-day notice charge after an early move-out. Overall, positive experiences are present, but recurring concerns about responsiveness and staffing, alongside isolated concerns about room care and meal service, suggest that prospective residents and families may wish to ask about staffing coverage, call-response expectations, care-plan follow-through, therapy schedules, and move-out terms.

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    Location

    Grace Lutheran Communities - Prairie Pointe is located at 286 N Willson Dr, Altoona, WI, 54720.

    About Grace Lutheran Communities - Prairie Pointe

    Grace Lutheran Communities - Prairie Pointe Assisted Living & Memory Care sits quietly as part of Grace Lutheran Communities, with the Grace Lutheran Foundation running the show, and they make a point to accept all residents no matter their age, race, background, or beliefs, which some people find comforting. The place sticks to assisted living and memory care, with extra care options for people who have disabilities or certain diseases, so you find qualified staff on duty every hour, every day, and there's always a licensed nurse close by, which gives some peace of mind. Prairie Pointe's built to be safe for people who can't walk on their own and has a 24-hour call system that everyone can use if they need help. Folks get a hand with daily living things like taking a bath, getting dressed, taking medicine, and moving from bed to chair, and the staff works with each person to make a care plan that actually fits their needs, which seems to help.

    The memory care side, called Aspen Memory Care Suites, gives support for people with dementia, and includes rooms that use special sensory features to help keep residents calm or engaged, and the secure outdoor spots mean folks can go outside safely, which not every place offers. The apartments are modern and each resident can control their own heat or cooling, and the showers come in that European style, and there's a big therapy spa with a whirlpool for sore muscles. You'll find an on-site chapel, lounges, a barber and salon, a proper dining room with restaurant-style meals, and the whole place has cable and Wi-Fi included in the price, so families don't have to track extra bills, and there's an emergency alert system to call for help fast if needed.

    For activities, there's an arts room, movie nights, gardening, walking paths, and chances to do activities that other residents run, and there's move-in help to take some weight off families who are dealing with a lot. Meal preparation happens there, and they offer different food choices to work with special diets, with laundry and housekeeping thrown in, and an on-site services lineup that covers things from pharmacy to physical, occupational, and speech therapy, and even skilled nursing or a doctor's visit if a resident needs it. The place has support programs for short-term rehab, long-term stays, bariatric care, and help for folks with diabetes or needing orthopedic rehab, and there's inpatient rehab suites for folks who've had surgery or an injury and need a place to recover.

    The facility's recognized with an A+ rating for overall quality and safety in national rankings, with barely any inspection problems and no complaints found in recent checks, and they take Medicare and Medicaid, which helps some families with costs. The staff covers a lot of ground with medication management, transfer help, and supervision around the clock, though there's no resident or family council if someone cares about having a voice that way. They also offer adult day services for people who aren't full-time residents. The setting feels home-like and steady, and while no place covers everything for everyone, folks will find a range of care and amenities meant to offer safety, comfort, and ways to stay active as best as possible.

    People often ask...

    Grace Lutheran Communities - Prairie Pointe offers assisted living and memory care.

    There are 5 photos of Grace Lutheran Communities - Prairie Pointe on Mirador.

    The full address for this community is 286 N Willson Dr, Altoona, WI 54720.

    No, Grace Lutheran Communities - Prairie Pointe does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0018831
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity50 residents
    LicenseeGRACE LUTHERAN FOUNDATION INC
    Care servedAdvanced Aged, Terminally Ill, Irreversible Dementia/alzheimer's
    EffectiveDecember 3rd, 2022

    Inspection Reports

    4

    Reports

    4

    Citations

    4

    Complaints

    3

    Years

    27 Oct 2025Complaint
    Found no deficiencies after the complaint investigation, licensure survey, and verification visits.
    16 May 2024Complaint
    Investigated a complaint and found deficiencies in staff orientation, timely treatment for rectal bleeding, and documentation of a medication error.
    • DHS 83.19 OrientationOrientation
    • DHS 83.32(3)(i)Rights of Residents: Adequate treatment
    • DHS 83.37(1)(k)Medication error or adverse reaction
    30 Nov 2023Complaint
    Investigated a complaint alleging improper management of urinary catheter bags. Found deficiencies in infection control practices related to catheter care that could increase infection risk.
    • 83.39(1)Infection control program
    13 Jun 2023Complaint
    Investigated a complaint; found no deficiencies.

    Disclaimer

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