I'm very pleased with my loved one's stay here - the staff (especially Director Ms. Autumn) are kind, attentive and excellent with memory care. The family-owned facility feels home-like and welcoming, very clean and well maintained, with structured, individualized activities (the organ sing-along was a special moment) and thoughtful touches like holiday decor. Good food, reasonable price and genuinely caring people - I would recommend this place to families.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Transportation arrangement (medical)
Transportation to doctors appointments
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Community services
Move-in coordination
Activities
Community-sponsored activities
Scheduled daily activities
Reviews
3.40·(25)
Overall rating
5
4
3
2
1
Care
2.9
Staff
3.3
Meals
2.0
Amenities
2.8
Value
3.3
Pros
memory-care specialization with dementia-specific staff training
family-owned and operated structure
structured, individualized activity program
small, home-like facility size
attentive and compassionate caregivers
clean, well-maintained common areas
affordable pricing relative to market
meaningful musical and group programming
spacious common living and dining rooms
visible supportive leadership and director engagement
Cons
high staff turnover and inconsistent staffing levels
inconsistent staff training and supervision
weak family communication and conflict-prone interactions
inconsistent dining quality and meal presentation
gaps in personal-care routines and responsiveness
inconsistent activity delivery despite structured program
limited private room space and shared bathroom arrangements
deferred maintenance and uneven housekeeping in some areas
language barriers affecting staff–family communication
Emergency-response and safety oversight
Summary of reviews
KindredHearts of Cottage Grove presents a mixed but discernible profile: it is a small, family-owned provider with an explicit memory-care focus and staff training aimed at dementia care. Reviewers consistently note a home-like scale, spacious common areas, and the presence of structured activity programming that can include individualized plans and music-based group engagement. Several families praised compassionate caregivers and a visible, supportive director, and the facility is generally regarded as affordable and neatly kept in many common spaces.
At the operational level there are recurring concerns about staffing and supervision. High turnover, frequent leadership changes, and reports of staff instability were described alongside examples of staff being occupied with phones, inconsistent training, and language barriers. These personnel patterns coincide with family concerns about timeliness and consistency of personal care — for example, variability in bathing, oral care, and clothing management — which point to gaps in routine caregiving processes and oversight rather than a uniform quality across the community.
Dining and activities show a contrast between intent and execution. The facility offers a structured activity program and individualized plans, and some families highlighted meaningful musical programming and engaged staff-led activities. However, other families experienced minimal engagement, little organized programming, or poorly executed meal service; meal quality and presentation were described as inconsistent. This suggests strengths in programming design but uneven delivery dependent on staffing and supervision.
The physical plant is described as clean and well maintained in shared spaces, with a warm, small-town feel appreciated by many. At the same time the building is older, with smaller resident rooms, shared bathrooms, and some deferred maintenance or cosmetic issues in specific areas. Management dynamics are mixed: some reviewers praised specific leaders and the director's hands-on approach, while others cited frequent director turnover, limited management presence on site, and poor communication tone with families. Taken together, the pattern suggests the facility can offer a supportive, affordable memory-care option for families who value small scale and individualized activities, but prospective residents and families should prioritize in-person assessment of staffing consistency, personal-care routines, meal quality, and the current leadership/stability before making a placement decision.
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Location
KindredHearts of Cottage Grove is located at 325 W Cottage Grove Rd, Cottage Grove, WI, 53527.
About KindredHearts of Cottage Grove
KindredHearts of Cottage Grove sits in a small, intimate setting and has more than 35 years of experience in senior care, offering assisted living, memory care, independent living, and short-term respite stays. The community's focus stays on helping people keep their independence but giving support when it's needed, like medication reminders and personal assistance or help with moving around. Trained dementia care specialists give special attention in the secured memory care area, and they work with residents who may have major behavior challenges from Alzheimer's or dementia, with alarm bracelets and computerized alerts for safety. Staff remains onsite at all hours to give personalized care, even including nurse oversight, and can provide mechanical lift transfers and different levels of mobility assistance-like one- or two-person help-so folks can remain in familiar surroundings as their needs change. Rooms come sized for comfort, with wall-to-wall carpet, kitchenettes with sinks and microwaves, full tubs and walk-in, grab-bar showers; every space remains wheelchair friendly, and handrails run throughout the building for extra support. Sprinkler systems, emergency pull cords, alarmed exterior doors, and a full fire safety system help keep everyone secure. Community spaces include a family room with a fireplace, indoor and outdoor common areas, full-screen TV lounge, and a dining room that serves a range of meals, including vegetarian choices. There's a beauty/barber shop, onsite beautician, devotional services, and activities designed for people with memory loss to help keep folks engaged, with transportation and parking for those who still drive or go out. The patio, BBQ area, raised gardening beds, and designated smoking sections give people spots to enjoy the outdoors. Custom care plans and fees fit each person's needs, and KindredHearts's small house style makes it easier for people to get to know each other, creating a warm, family-like feel. The focus always remains on letting residents live how they want each day while making sure the needed help is always at hand.
People often ask...
KindredHearts of Cottage Grove offers competitive pricing, with rates starting at a cost of $3,945 per month.
KindredHearts of Cottage Grove offers assisted living, memory care, and board and care.
There are 2 photos of KindredHearts of Cottage Grove on Mirador.
The full address for this community is 325 W Cottage Grove Rd, Cottage Grove, WI 53527.
No, KindredHearts of Cottage Grove does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.
Identified multiple deficiencies across food safety, medication management, activities, and environmental controls.
83.14(2)(a)Licensee compliance with laws
83.37(1)(j)Proof-of-use record
83.38(1)(c)Leisure time activities
83.38(1)(h)Medication administration
83.41(1)(c)Dishwashing
83.41(3)(b)Food safety
83.55(6)(b)Bath and toilet areas: water temperature
13 May 2026Complaint
13 May 2026Complaint
Found deficiencies in medication administration documentation and health monitoring, including weight tracking, podiatry arrangements, and wound care documentation.
Wis. Admin. Code DHS 83.37(2)(d)Documentation of medication administration
Wis. Admin. Code DHS 83.38(1)(g)Health monitoring
19 Mar 2026Complaint
19 Mar 2026Complaint
Concluded that a prior investigation substantiated the complaint.
—
09 Feb 2026Complaint
09 Feb 2026Complaint
Identified multiple deficiencies across background checks, staff training, medication administration, ISP adherence, health monitoring, staffing, and sprinkler maintenance.
DHS 83.17(1)Caregiver Background Check
DHS 83.20(2)(a-d)Department Approved Training
DHS 83.32(3)(h)Rights of Residents: Receive Medication
DHS 83.38(2)(g)Implement, Follow The ISP
DHS 83.36(1)(b)Qualified Staff In Charge, On Duty And Awake
DHS 83.38(2)(g)Health Monitoring
DHS 83.48(8)(b)Sprinkler System Installation And Maintenance
06 Jan 2026Verification
06 Jan 2026Verification
Identified deficiencies in medication management and health monitoring, including improper holding and administration practices, incomplete documentation, and insufficient physician notification.
83.32(3)(h)Rights of Residents: Receive medication
83.37(2)(d)Documentation of medication administration
83.38(1)(g)Health monitoring
10 Sept 2025Complaint
10 Sept 2025Complaint
Investigated a complaint and found deficiencies in medication administration, service planning, health monitoring, and behavior management.
83.32(3)(h)Rights of Residents: Receive medication
83.35(3)(d)Service plans updated annually or on changes
83.38(1)(g)Health monitoring
83.38(1)(i)Behavior management
08 Sept 2025Verification
08 Sept 2025Verification
Found no deficiencies. A $200 revisit fee was assessed.
09 Jun 2025Verification
09 Jun 2025Verification
Found that medication administration services did not meet residents' needs; two residents lacked all prescribed medications available for administration.
Verified no deficiencies were identified during the verification visit; the previously identified deficiency was corrected.
03 Mar 2025Verification
03 Mar 2025Verification
Observed that three residents did not have all prescribed medications available for administration, indicating inadequate medication administration services.
Identified seven deficiencies across abuse investigation documentation, medication management, and safety processes during two verification visits. Six were repeat deficiencies from prior findings.
83.12(6)Documentation requirements for written report
83.14(2)(a)Licensee ensures facility complies with laws
83.32(3)(h)Rights Of Residents: Receive Medication
83.37(2)(d)Documentation Of Medication Administration (PRN)
83.37(2)(d)Documentation Of Medication Administration
83.41(3)(b)Food Safety
83.48(8)(b)Sprinkler system installation and maintenance
18 Dec 2024Inspection
18 Dec 2024Inspection
Inspectors identified multiple regulatory deficiencies across environment, safety, staffing, resident care, and administrative processes. Key issues included unsecured toxic substances, missing health screenings, incomplete admission paperwork, medication administration problems, and lack of required drills and system maintenance.
83.14(2)(a)Licensee ensures facility complies with laws
83.17(2)(a)Employees screened for communicable disease
83.28(4)(a)Resident health screening and documentation
83.29(2)Admission agreement include services and charges
83.32(2)(a)Explanation of rights, grievance procedure
83.32(3)(h)Rights of Residents: Receive medications
83.35(1)(a)Pre-admission and ongoing assessments
83.35(3)(a)Comprehensive Individualized Service Plan
83.35(3)(c)Implement, follow the individual service plan
83.35(3)(d)Service plans updated annually or on changes
83.37(1)(i)PRN psychotropic medication
83.37(1)(j)Proof-of-use record
83.37(1)(k)Medication error or adverse reaction
83.43(1)Environment safe, clean, and comfortable
83.45(3)Toxic Substances
83.46(1)(c)Heating system maintenance
83.47(2)(d)Fire drills
83.47(2)(e)Other evacuation drills
83.48(8)(b)Sprinkler system installation and maintenance
18 Sept 2024Complaint
18 Sept 2024Complaint
Investigated a complaint and found that assessments after falls were not completed for residents.
Wisconsin Administrative Code 83.35(1)(a)Pre-admission and ongoing assessments.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated a complaint and found deficiencies in prompt pain treatment after a fall, unsafe bed-side electrical outlet, and lack of post-fall assessments.
83.32(3)(i)Rights of Residents: Adequate Treatment
83.32(3)(n)Rights of Residents: Safe Environment
83.35(1)(a)Pre-admission and Ongoing Assessments
24 Jul 2024Complaint
24 Jul 2024Complaint
Investigated a complaint found that two residents did not receive medications as prescribed and that a medication error was not reported promptly.
83.32(3)(h)Rights Of Residents: Receive Medications
83.37(1)(k)Medication error or adverse reaction
18 Jun 2024Verification
18 Jun 2024Verification
Identified multiple deficiencies across admissions, resident rights, service plans, resident satisfaction, and facility privacy and conditions, including several repeat issues from prior findings.
83.14(2)(a)Licensee ensures facility complies with laws
83.29(2)Admission agreement include services and charges
83.32(2)(a)Explanation of rights, grievance procedure
83.35(3)(d)Individual service plans updated annually or on changes
83.35(4)Resident satisfaction evaluation
83.44(2)(c)Interior floors, walls and ceilings
50.09(1)(f)Privacy
29 Apr 2024Verification
29 Apr 2024Verification
Identified multiple deficiencies across administration, personnel, resident care, and food safety, including failures to submit required reports and fees, notify changes, conduct background checks, follow ISPs, monitor weights, and maintain proper food storage.
DHS 83.09Biennial report and fees
DHS 83.14(2)(a)Licensee ensures facility complies with laws
DHS 83.14(2)(e)Notify within 7 days of administrator change
DHS 50.065(2)(bb)Determine final disposition of charge
23 Feb 2024Complaint
23 Feb 2024Complaint
Identified 11 deficiencies across administration, resident care, and environmental controls; all were repeat deficiencies from prior reviews.
DHS 83.14(2)(a)Licensee ensures facility complies with laws
DHS 83.14(2)(e)Notify within 7 days of administrator change
DHS 83.29(2)Admission agreement include services and charges
DHS 83.32(2)(a)Explanation of rights, grievance procedure
DHS 83.35(3)(d)Service plans updated annually or on changes
DHS 83.35(4)Resident satisfaction evaluation
DHS 83.35(5)(a)Initial evaluation of evacuation limitations
DHS 83.35(5)(b)Annual evaluation of evacuation limitations
DHS 83.41(2)(c)Nutrition: menus
DHS 83.44(2)(c)Interior floors, walls and ceilings
DHS 83.45(3)Toxic substances
07 Dec 2023Verification
07 Dec 2023Verification
Investigated a verification visit that identified eight deficiencies, including several repeats from prior findings, across administrator changes, background checks, resident monitoring, food safety, toxins, and sprinkler maintenance.
83.14(2)(a)Licensee ensures facility complies with laws
83.14(2)(e)Notify within 7 days of administrator change
83.35(3)(c)Implement, follow the individual service plan
83.41(3)(b)Food safety
83.45(3)Toxic substances
83.48(8)(b)Sprinkler system installation and maintenance
27 Sept 2023Complaint
27 Sept 2023Complaint
Found that documentation of investigations of injuries was not maintained.
83.12(3)(b)Documentation of investigations of injuries.
11 Sept 2023Verification
11 Sept 2023Verification
Identified widespread deficiencies across administration updates, resident records, care planning, evacuation readiness, nutrition, and safety systems.
83.14(2)(a)Licensee ensures facility complies with laws
83.14(2)(e)Notify within 7 days of administrator change
83.28(4)(a)Resident health screening and documentation
83.29(2)Admission agreement include services and charges
83.32(2)(a)Explanation of rights, grievance procedure
83.35(3)(d)Service plans updated annually or on changes
83.35(4)Resident satisfaction evaluation
83.35(5)(a)Initial evacuation evaluation
83.35(5)(b)Annual evaluation of evacuation limitations
83.41(2)(c)Nutrition: menus
83.41(3)(b)Food safety
83.44(2)(c)Interior floors, walls and ceilings
83.45(3)Toxic substances
83.48(8)(b)1Sprinkler system installation and maintenance
20 Jul 2023Complaint
20 Jul 2023Complaint
Found multiple regulatory violations across administration changes, personnel background checks, food safety, toxic substances storage, exits, sprinkler maintenance, and health monitoring. The findings included several repeat issues from prior inspections.
DHS 83.14(2)(a)Licensee complies with laws
DHS 83.14(2)(e)Notify Within 7 Days Of Administrator Change
DHS 83.17(1)(a)Caregiver background checks
DHS 83.38(1)(g)Health monitoring
DHS 83.41(3)(b)Food safety
DHS 83.45(3)Toxic substances
DHS 83.48(8)(b)Sprinkler system maintenance
DHS 83.59(1)(g)Proper exit locations
DHS 83.59(2)(b)Solid core doors/self-closing
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of KindredHearts of Cottage Grove. The information above has not been verified or approved by the owner or operator. For exact information, please contact KindredHearts of Cottage Grove directly. There is no cost for this service. We are compensated by the community you select.
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