The Legacy at St. Joseph's

    9244 29th Ave, Kenosha, WI 53143
    • Independent Living
    • Assisted Living
    • Skilled Nursing
    4.3ยท52 reviews

    Spotless facility with caring staff

    I'm very pleased with this senior living community - it's spotless and the staff truly care and seem to love their jobs. The food is excellent (cook-yourself or delivered), rehab and 24/7 nursing are top-notch, and there are engaging activities every day. Administration responds immediately to concerns, and my loved one is active, comfortable, and happy in a peaceful, friendly atmosphere. I'd recommend it.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.31ยท(52)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.6
    • Meals

      4.5
    • Amenities

      4.3
    • Value

      4.0

    Pros

    • Caring, compassionate nursing and caregiving staff
    • 24/7 nursing availability
    • Clean, well-maintained facility and housekeeping
    • Strong rehabilitation services
    • Engaging activity program (daily programming)
    • Responsive administration with prompt follow-up
    • Good food with flexible dining options
    • Active, social resident community
    • Peaceful, comfortable atmosphere
    • Faith-based leadership

    Cons

    • Chronic understaffing and high staff turnover
    • Staff burnout and low morale
    • Inconsistent staff conduct and communication tone
    • Limited caregiver availability during peak needs
    • Aggressive billing and collections practices
    • Poor employee benefits and workforce-management issues
    • Reliance on contracted support services causing operational variability
    • Service discontinuity of the adult day program

    Summary of reviews

    The Legacy at St. Joseph's presents a mixed profile. Many reviewers praise the clinical and social environment: caregivers and nursing staff are frequently described as caring and committed, with 24/7 nursing coverage and well-regarded rehabilitation services. The facility is noted for cleanliness and a strong housekeeping presence, a peaceful atmosphere, and an active resident community supported by daily programming and special interest groups such as a puzzle group. Administration receives acknowledgement for responsiveness and prompt follow-up when concerns are raised.

    Dining and activities are commonly cited as strengths. Reviewers mention good food and flexible dining options (including the ability to prepare or receive meals), a wide variety of activities available seven days a week, and an overall large facility footprint that supports social engagement. Families and participants have expressed positive experiences with the adult day program when it was available; however, that program was discontinued after flood-related damage and is no longer active.

    At the same time, recurring operational concerns appear. Several reviewers describe chronic understaffing, high turnover, and signs of staff burnout and low morale; these workforce pressures are associated with inconsistent staff conduct and uneven responsiveness at times. Reviewers also identify employee compensation and benefits as factors that complicate recruitment and retention. There is an indication that some support services are outsourced, which reviewers say contributes to variability in the work environment and service consistency.

    Financial and management practices are an important area for prospective residents and families to evaluate. While administration is credited with addressing clinical concerns quickly, multiple accounts raise serious concerns about billing and collections practices, including aggressive outreach and unsettled insurance coordination; some families characterized that outreach as harassing and noted threats tied to property liens. Prospective residents should request detailed, written billing, collections, and insurance-assistance policies and clarify how disputes are handled.

    Overall, the facility appears to deliver strong clinical care, rehabilitation, cleanliness, and an active social program, but persistent workforce and billing-related operational issues have been highlighted by reviewers. Families considering The Legacy at St. Joseph's should weigh the facility's clinical strengths and community offerings against the potential for variable staff availability and clarify financial and staffing practices during the decision process.

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    Location

    Map showing location of The Legacy at St. Joseph's

    The Legacy at St. Joseph's is located at 9244 29th Ave, Kenosha, WI, 53143.

    About The Legacy at St. Joseph's

    The Legacy at St. Joseph's sits in Kenosha, Wisconsin, and has a long history of caring for seniors, having been around for more than 104 years, and the building offers 50 beds in a setting that really feels homelike, with both private and shared apartments that range from studios to two-bedrooms, including kitchenettes, air conditioning, cable TV, and Wi-Fi, and units have ground-floor access, bathrooms with safety features, and some rooms look out onto the gardens, which are always well kept, and there's free resident parking for those who still drive. Residents can rely on a call system for emergencies at all hours, and the staff can help with just about any daily needs, from bathing and getting dressed to managing medications or moving from bed to chair, and there's always a nurse available-plus a Medical Director and wound-care nurse overseeing health, with staff on site to assist with personal care, including assistance for people who can't walk or need help with diabetes, as well as specialized services like memory care for Alzheimer's, complete with secure programming to help residents avoid confusion or getting lost, so families can feel at ease with the care here.

    The community includes both skilled nursing and enhanced assisted living, and there are independent living options for people who want some freedom, plus short-term or respite stays if someone only needs help for a little while; and awards for care, support, and staff friendliness show that people appreciate the efforts made here by a big team of nurses, directors, and a Carmelite Superior focused on life enrichment-many of whom have worked at St. Joseph's for decades, so they know how to make residents comfortable, whether someone needs medication support or just help getting in and out of bed. For daily living, housekeeping and laundry are handled by Sue Rangel's department, so residents don't need to worry about chores, and the food comes from New Horizon Foods with three home-style meals each day-offering restaurant-style service, snacks, special diets like vegetarian or pureed meals if needed, with a registered dietitian on hand, and people can eat in the dining room that looks out over the woods or order room service if they're feeling under the weather.

    For activities, there's a big chapel where Catholic Mass happens daily and services for other faiths, and the Sunshine Room hosts get-togethers with music, movies, games, and arts programs, plus there's a library, a computer area, and lounges on every floor with big TVs; people who like exercise can use the fitness room, walk on paths in the landscaped grounds, or join scheduled events from gardening to daily socials, with programs designed to keep life interesting-kids have a play area to use when they visit, and there are rooms for arts, crafts, music, and games, as well as a therapy gym and a spa/wellness room for relaxation. Transportation is available to help residents get to outings or appointments, and parking's free for residents and guests. Safety features like sprinklers, emergency alerts, and full handicap accessibility help everyone move about safely, and the grounds have both open outdoor spaces and indoor lounges for quiet time or visiting with friends and family.

    The Legacy at St. Joseph's runs as a non-profit and gives attention to the spiritual, social, and health needs of each person, with an active Life Enrichment Program and resident-led events, and with plenty of amenities like a beauty and barber salon, concierge service, and guest parking, the community tries to make daily life a little easier while offering skilled nursing oversight for those who want extra peace of mind.

    People often ask...

    The Legacy at St. Joseph's offers independent living, assisted living, continuing care retirement community, and skilled nursing.

    Yes, The Legacy at St. Joseph's allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 9244 29th Ave, Kenosha, WI 53143.

    No, The Legacy at St. Joseph's does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0017767
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity50 residents
    LicenseeSAINT JOSEPHS HOME OF OUR LADY OF MOUNT CARMEL INC
    Care servedAdvanced Aged, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveNovember 5th, 2020

    Inspection Reports

    3

    Reports

    0

    Citations

    3

    Complaints

    3

    Years

    22 Jan 2026Complaint
    Found no deficiencies.
    11 Nov 2025Complaint
    Investigated a complaint and found no deficiencies.
    28 Sept 2023Complaint
    Investigated the complaint and found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Legacy at St. Joseph's. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Legacy at St. Joseph's directly. There is no cost for this service. We are compensated by the community you select.

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