Complete Care at Harrington Court is a nursing home with 130 certified beds, typically caring for around 114 residents each day, and is managed by Complete Care. The home offers care services tailored for different needs, including long-term care, assisted living, memory care, dementia care, orthopedic rehab, stroke recovery, wound care, respiratory care, cardiac care, hospice care, and short-term rehabilitation, with specialized programs like DD Services, IV Services, Therapy Services, and Pet Therapy. The facility tries to provide a welcoming and comfortable environment, designing rooms and common areas for comfort and accessibility, and has amenities and activity programs aimed at making daily life better for residents, with a focus on both comfort and independence.
Residents get personalized care plans, and the staff works to build strong relationships in hopes of providing skilled support and fostering a sense of community. A dedicated team of medical professionals is on site to provide clinical care, but nurse staffing falls a bit below the state average at 3.14 hours per resident per day, and nurse turnover is a little higher than the average at 41.1 percent. The facility has been cited for 35 total deficiencies, including three related to infection control. There have been two complaint reports, one from December 3, 2024, and another from March 28, 2025, each reporting a deficiency related to abuse prevention, and the home has also been cited for not fully protecting residents from abuse, neglect, and exploitation, though no actual serious harm was noted, only the potential for more than minimal harm.
The home belongs to the Connecticut Association of Health Care Facilities, and uses specific names and terms for its different care programs and services, which makes it easier for families to understand the options available. The facility's main focus is trying to support each resident with complete care services, built around their individual needs and health conditions, and to do so with a compassionate approach, but as with any facility it has areas that need improvement.
