Civita Care Center at Newington

    240 Church St, Newington, CT 06111
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    3.5ยท99 reviews

    Clean welcoming facility, attentive staff

    I'm very pleased with my experience - the facility is clean and welcoming, staff from the front desk to nurses are consistently friendly, attentive and professional, and the rehab/therapy team helped my loved one make clear progress and improve overall wellbeing. Admissions was quick and smooth, communal areas and dining feel homey, and I feel confident they're well cared for.

    Loved one of resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.51ยท(99)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.4
    • Meals

      2.3
    • Amenities

      3.6
    • Value

      1.5

    Pros

    • Compassionate and attentive nursing and caregiving staff
    • Strong rehabilitation and therapy program
    • Home-like, attractive dining environment
    • Clean, modern facility and therapy gym
    • Convenient access with ample parking
    • Efficient admission and check-in procedures
    • Supportive front-desk and administrative personnel
    • Secure memory-care unit
    • Well-maintained, pleasantly scented rooms
    • Family-like atmosphere with helpful social-work support

    Cons

    • Inconsistent staffing levels and frequent understaffing
    • Gaps in medication-administration and clinical-process controls
    • Delays in responding to clinical needs and call-light requests
    • Inconsistent infection-control practices
    • Weak family communication and delayed caseworker callbacks
    • Variable food quality and kitchen service reliability
    • Maintenance-response delays for equipment and room issues
    • Limited activity programming in some memory-care settings
    • Inadequate personal-property controls and item-tracking
    • Inconsistent fall-prevention and transfer-safety practices
    • Staff conduct and communication tone
    • Management and leadership responsiveness shortcomings

    Summary of reviews

    Civita Care Center at Newington elicits strongly polarized impressions. Many families and residents praise the facilityโ€™s compassionate caregivers, responsive front-desk staff, and a rehabilitation program that supports functional recovery. The building and therapy gym are generally described as clean and modern, with an inviting, home-like dining area and convenient parking and access. Several reports highlight helpful social work support, efficient admission/check-in procedures, and a family-like atmosphere on some units.

    At the same time, a pattern of operational weaknesses appears across reviews. Staffing levels are described as inconsistent, which reviewers link to delays in attending to residents, slow response to call lights, and long waits for basic assistance. Multiple accounts indicate gaps in medication-administration and clinical-process controls (for example, delayed IVs, retained devices after discharge, and inconsistent wound care practices), along with uneven infection-control procedures. There are also recurring concerns about fall-prevention practices and timely clinical monitoring after changes in patientsโ€™ conditions.

    Communication and management are frequent points of concern. Families report inconsistent updates, delayed callbacks from social workers, and limited transparency around incidents and care plans. Maintenance responsiveness is uneven โ€” examples include delayed repair of beds, call systems, and bathroom fixtures โ€” and some reviewers raised issues with missing personal items and property controls. A small number of accounts reference serious individual incidents and regulatory interest; these are described as isolated but significant and amplify worries about leadership oversight and risk management.

    Dining and activities show mixed results. The dining spaces are often praised for atmosphere and comfort, yet food quality and consistency are cited as areas needing improvement. Activity offerings exist (including services like monthly church), but programming in the secured memory-care unit is described as limited in frequency and personalization by some families.

    In summary, Civita Care Center at Newington presents clear strengths in rehabilitation, individual caregivers, and facility upkeep, which have supported positive outcomes for many residents. However, consistent operational improvements are needed in staffing stability, medication and clinical-process controls, infection prevention, family communication, maintenance responsiveness, and property safeguards. Prospective residents and families should observe unit staffing during a visit, ask about specific medication-administration and infection-control protocols, inquire how the facility handles maintenance and personal-property issues, and request examples of fall-prevention and family-communication practices before making placement decisions.

    Reviews written on Mirador

    We have no reviews to show about Civita Care Center at Newington.

    Help other families by writing a review about your experience with this community.

    Medicare Ratings

    1ยท/ 5
    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Civita Care Center at Newington

    Civita Care Center at Newington is located at 240 Church St, Newington, CT, 06111.

    About Civita Care Center at Newington

    Civita Care Center at Newington is a skilled nursing facility at 240 Church St in Newington, Connecticut, and folks say you notice right away that it offers both medical and non-medical care for seniors, so if someone needs IV therapy, peritoneal dialysis services, or help with mental health, the staff handle that kind of thing, and they've been specially trained with things like the Amia Peritoneal Dialysis machine in partnership with Herald Square Dialysis, and they seem to have a mix of therapists for physical, occupational, and speech therapy, plus outpatient rehab if you're not staying overnight, and there's also a secured dementia unit for those who need specialized support, which becomes important for families with these worries. Residents get three meals a day and snacks, and the personal care help covers everything from laundry and grooming to help with walking or using a wheelchair, and staff can even do light housekeeping or assist with in-home care services if someone prefers to be cared for at home, and they'll travel to clients' locations depending on the need, as they're set up as both a nursing home and care provider in the area; they seem to be careful in picking staff too, running background checks, drug tests, immunizations, interviews, and checking references and driving records, and there's always the suggestion to check each staff's credentials if you're thinking about using their services. The facility can help set up dementia care plans, give out senior care resources, and work with either home health care or non-medical care, depending on what's best for the person, and they'll recommend an initial consultation to figure out needs. There's short-term rehabilitation for those needing care between the hospital and home, and the nursing support covers everything from basic needs to more complex cases with frail folks who need extra help, including hospice care if that's required, and while they say their approach is person-centered and tries to bring people together, the place is large, with 180 certified beds and staff like Ralph Campos and Lilianne Rojek listed as being involved in healthcare roles. Civita Care Center at Newington is a privately held company tied to the Civita Care Centers network, and it employs between 51 and 200 people. It's got a record of 3.28 nurse hours per resident per day and offers a variety of therapy and support services intended to match individual needs, though some issues have come up, with 31 deficiencies on inspection reports, including one for infection control and others like not following treatment plans, not updating care plans on time, and not making sure doctors see patients face-to-face as required, plus some concerns about protecting residents from harm, and back in October 2024, the facility received a $60,333 fine after complaint investigations found 5 deficiencies. All in all, Civita Care Center at Newington tries to provide comprehensive support through a mix of health, safety, and personal care, and the facility focuses on making things as safe and comfortable as possible for seniors, even though, like many places, there are some areas where they're working to improve.

    People often ask...

    Civita Care Center at Newington offers assisted living, memory care, and skilled nursing.

    The full address for this community is 240 Church St, Newington, CT 06111.

    No, Civita Care Center at Newington does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Civita Care Center at Newington. The information above has not been verified or approved by the owner or operator. For exact information, please contact Civita Care Center at Newington directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 74 facilities$5,461/mo
    2. 85 facilities$5,264/mo
    3. 82 facilities$5,404/mo
    4. 82 facilities$5,475/mo
    5. 84 facilities$5,501/mo
    6. 101 facilities$4,721/mo
    7. 68 facilities$5,881/mo
    8. 69 facilities$5,381/mo
    9. 84 facilities$4,970/mo
    10. 68 facilities$5,985/mo
    11. 55 facilities$5,556/mo
    12. 106 facilities$5,806/mo
    ยฉ 2026 Mirador Living