Encore at Wilmington

    2723 Shipley Rd, Wilmington, DE 19810
    • Independent Living
    • Assisted Living
    4.6·83 reviews
    For the front desk(302) 479-0111

    Caring staff comfortable and recommended

    I moved my mom here and we're very pleased - the staff (Keisha Jacobs-Jackson, Kathy, Mandy and team) are genuinely caring, courteous, and know residents by name, making the transition seamless. Spacious, bright apartments, strong rehab/therapy, excellent meals and lots of activities create a family-like, safe atmosphere, and management is investing in thoughtful upgrades. Communication is quick and helpful; it's a comfortable, well-run place I'd recommend.

    Loved one of resident
    Jul 2026

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    Reviews

    4.55·(83)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      4.5

    • Staff

      4.5

    • Meals

      4.2

    • Amenities

      3.8

    • Value

      3.0

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    Location

    Map showing location of Encore at Wilmington

    Encore at Wilmington is located at 2723 Shipley Rd, Wilmington, DE, 19810.

    People often ask...

    Encore at Wilmington offers independent living and assisted living.

    The full address for this community is 2723 Shipley Rd, Wilmington, DE 19810.

    No, Encore at Wilmington does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Delaware, the Division of Health Care Quality licenses assisted living and long-term care facilities, conducting annual surveys, complaint investigations, and infection-control reviews.

    License number1169
    StatusLicensed
    Facility typeNursing Home
    Capacity82 residents
    EffectiveJuly 1st, 2025
    ExpiresJune 30th, 2026

    Inspection Reports

    8

    Reports

    15

    Citations

    4

    Complaints

    4

    Years

    09 Oct 2025Complaint
    Found no deficiencies identified after an unannounced annual and complaint survey conducted October 8-9, 2025.
    09 Oct 2024Complaint
    Found deficiencies in completing and signing resident assessments and service contracts, including missing signatures and incomplete documentation.
    • —Contracts
    • —Resident Assessments
    • —Resident Assessments
    • —Assignment
    • —Residents Attending Physician Identification
    10 Sept 2024Follow-Up
    Investigated found that a resident did not receive appropriate diet orders and nutrition care, with a regular diet documented instead of a low potassium diet and inadequate documentation of dietary needs.
    • § 483.25Quality of care
    02 Jul 2024Complaint
    Identified several deficiencies related to resident rights, staff preparedness, and safety with multiple corrective actions noted.
    • —Continued From page 2 arrangement, and volunteers, consistent with their expected roles
    26 Feb 2024Follow-Up
    Investigated a complaint follow-up and found substantial compliance with applicable long-term care facility regulations as of February 26, 2024.
    08 Jan 2024Complaint
    The facility was found to have deficiencies in discharge planning, bed-hold practices, and coordination of assessments, with insufficient documentation and follow-up for resident transfers and discharges.
    • §483.15(d)Bed-hold policy
    • §483.20(e)Discharge planning; coordination of PASARR and assessments
    • §483.20(e)Discharge planning; referrals and post-discharge follow-up
    26 Jan 2023Inspection
    Investigation found deficiencies relating to residents' rights, baseline and ongoing care planning, and overall quality of care during the recent survey.
    • §483.10(a)(2); §483.10(b)Resident Rights
    • §483.21(a)(2)Baseline Care Plan
    • §483.21(b)(2)(i)-(iii)Care Plan Timing and Revision
    • §483.25Quality of Care
    02 Nov 2022Inspection
    Identified an outdated drug reference guide in use, indicating non-compliance with up-to-date reference requirements.
    • 3225.8.0Drug reference guide up-to-date

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