Arbor Terrace Crabapple

    12200 Crabapple Rd, Alpharetta, GA 30004
    • Assisted Living
    • Memory Care

    Compassionate care and family-like community

    I'm very glad we chose Arbor at Crabapple - the leadership and long-tenured staff are compassionate, professional, and genuinely know residents by name. My dad thrived with engaging daily activities, nutritious meals, beautiful courtyards, and clear, regular communication that gave our family real peace of mind. Move-in was smooth and the community feels like family; I'd recommend a visit.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.81·(124)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.8
    • Staff

      4.9
    • Meals

      4.6
    • Amenities

      4.6
    • Value

      3.0

    Pros

    • Compassionate, resident-focused staff
    • Strong memory-care programs (Evergreen, Bridges, Angel)
    • Personalized, one-on-one attention
    • Robust Life Engagement and social programming
    • Restaurant-style dining with dietary accommodations
    • Frequent family communication and video updates
    • Well-maintained grounds, courtyards, and gardens
    • Clean, bright apartment options (studios, one-bedrooms, suites)
    • On-site physical and occupational therapy
    • Experienced, long-tenured caregivers
    • Responsive front-desk and move-in coordination
    • Regular off-site trips and special events
    • Housekeeping and laundry services
    • Safety and infection-control protocols
    • Technology-enabled family engagement (engagement portal, Sagely)
    • Flexible meal times and late-dining options
    • Partnerships with external home-care providers
    • Accessible location near community amenities

    Cons

    • Inconsistent staffing levels and turnover
    • Variable dementia-care expertise among some caregivers
    • Unclear clinical staffing ratios and transparency
    • Intermittent food-quality variability
    • Occasional maintenance and housekeeping inconsistencies
    • Limited integration of senior-living software/portals
    • Higher cost relative to some local competitors
    • Space limitations during peak activities
    • Intermittent delays in clinical responsiveness
    • Infection-control incidents at times

    Summary of reviews

    Arbor Terrace Crabapple is presented across reviews as a people-oriented assisted living and memory-care community with strong emphasis on compassionate caregiving and resident quality of life. Families frequently highlight warm, attentive staff who know residents by name, one-on-one attention programs, and a variety of memory-care offerings (Evergreen, Bridges, Angel) that many describe as effective and empathetic. Move-in coordination, front-desk responsiveness, and long-tenured caregivers are recurring strengths; reviewers also note effective on-site clinical resources such as physical and occupational therapy.

    Dining and engagement are clear operational priorities. The community offers restaurant-style dining with flexibility for dietary restrictions and late dining options, along with housekeeping and apartment services that many families praise. The Life Engagement team organizes a wide range of activities — exercise classes, movie nights, game nights, themed festivals, off-site trips, and frequent family events — that support socialization and cognitive stimulation. Outdoor spaces, courtyards, gardens, and a generally bright, hotel-like interior contribute to a homelike atmosphere and opportunities for residents to stay active and engaged.

    Facility and management observations are mixed. The building and grounds are frequently described as attractive and well cared for, with a range of apartment sizes and practical amenities. At the same time, reviewers note intermittent maintenance items (for example, older carpeting and the need for more regular floor/elevator cleaning). Management communication receives strong praise in many accounts — weekly video updates, quick email responses, and an open admissions process — though there are also comments indicating periods of staff turnover and some family concerns about transparency and leadership consistency.

    Operationally, the most commonly inferred weaknesses are variability and inconsistency across shifts and functions. Several accounts reference inconsistent staffing levels, variable dementia-care expertise among certain caregivers, unclear nurse-to-patient ratios, and occasional delays in clinical responsiveness. Dining quality is generally well regarded but has been called inconsistent by some families. Reviewers also raised technology and administrative gaps (limited integration of senior-living software/portals) and noted that costs may be higher than some local alternatives.

    Recommendation: Arbor Terrace Crabapple offers many of the qualities families seek — compassionate staff, active engagement programming, attractive grounds, and strong memory-care options. Prospective residents and their families should confirm current staffing ratios and turnover trends, ask for recent examples of clinical-response procedures and infection-control practices, sample dining options, and review technology/portal capabilities during a tour. These steps will help align expectations with the facility’s evident strengths and address the intermittent operational inconsistencies described in several accounts.

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    Location

    Map showing location of Arbor Terrace Crabapple

    Arbor Terrace Crabapple is located at 12200 Crabapple Rd, Alpharetta, GA, 30004.

    About Arbor Terrace Crabapple

    Arbor Terrace Crabapple sits over on 12200 Crabapple Road in Alpharetta, Georgia, and the place feels open and bright with fresh flowers around, rocking chairs out on screened porches, and big apartments with ten-foot ceilings that always seem full of light, and the folks there do like to say they believe in personal attention and building relationships between staff and residents, and they mean it, because there always seems to be a nurse or a caregiver around day or night, and the staff knows the residents well and really do help with dressing, bathing, and all the everyday things that might get harder with age, and every resident gets an individual care plan, especially those with Alzheimer's or dementia, since there's memory care neighborhoods and special security features like wandering alert bracelets and a secured property just for memory care, and there's a Bridges Program too, which is for people who are in the early stages of memory loss, so those folks get a mix of support and freedom.

    The community is licensed for assisted living and skilled nursing, with 93 in assisted living and 32 in memory care so you'll find people at all different care levels, and if someone's needs change, the staff can provide more help whether it's light, medium or heavy care, so residents don't have to leave if their needs increase, and the staff can provide incontinence care, manage diabetes including blood sugar checks and insulin injections, and help people with mobility who require stand-by help or even a mechanical lift, and they do accept people with behavioral problems or at risk of wandering, with staff available and awake all the time, plus nurses and a doctor on call, and bi-monthly visits from physicians and weekly visits from a nurse practitioner.

    Inside, things feel comfortable, not fancy, with big family rooms, a patio, a courtyard for sitting outside, and common areas both indoors and out, and you'll find things like a spa, a salon and barber shop, a fitness room, a movie theater, a library, and activity rooms where they run all sorts of classes and health programs, like wellness and brain fitness, stretching, tai chi, cooking, and even happy hours and wine tastings each week, along with trips to the community, educational lectures, trivia, arts and crafts, music, parties, intergenerational programs, and pet programs since residents can have dogs or cats with them in their private suites and on porches.

    Meals are cooked on-site and served restaurant-style, but there's private dining available if families visit, plus room service, and they make sure to have vegetarian options, special diets for diabetes, low sugar, and low sodium, plus devotional services on and off the property. Other nice touches include laundry help, parking, a concierge to help with everyday things, therapy services on-site like dental, podiatry, physical, occupational, and speech therapy, and transportation for outings or doctor's appointments, so people can keep up with interests or health needs.

    Arbor Terrace Crabapple lets residents age in place and also offers hospice and respite care if needed, and homecare is available on-site, but whether someone needs a little help or round-the-clock care, staff stay focused on health, safety, and the quality of life for each adult, and with nearly a hundred residents in assisted living, about thirty in memory care, and a staff that's both well-trained and caring, there's always something going on and someone ready to lend a hand, and the whole place genuinely tries to feel both homey and secure, with modern touches for comfort but a clear focus on making daily life feel both safe and connected.

    About The Arbor Company

    Arbor Terrace Crabapple is managed by The Arbor Company.

    Founded in 1988, The Arbor Company has established itself as a leading senior living operator with over 35 years of experience in the industry. Headquartered in Atlanta, Georgia, the company has grown from its origins to become a respected provider of senior care services across the southeastern and mid-Atlantic regions of the United States. Under the leadership of President Judd Harper, who has guided the organization for over 25 years, The Arbor Company operates 48 senior living communities across 11 states, including Florida, Georgia, Illinois, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

    People often ask...

    Arbor Terrace Crabapple offers competitive pricing, with rates starting at a cost of $3,995 per month.

    Arbor Terrace Crabapple offers assisted living and memory care.

    There are 23 photos of Arbor Terrace Crabapple on Mirador.

    The full address for this community is 12200 Crabapple Rd, Alpharetta, GA 30004.

    No, Arbor Terrace Crabapple does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Georgia, the Department of Community Health's Healthcare Facility Regulation division licenses personal care homes and assisted living communities and posts their health and complaint surveys.

    License numberALC000542
    StatusActive
    Facility typeAssisted Living Community
    Capacity125 residents
    LicenseeTricia Holloway
    EffectiveSeptember 1st, 2025

    Inspection Reports

    13

    Reports

    2

    Citations

    9

    Complaints

    8

    Years

    27 Mar 2026Complaint
    Found no deficiencies. No violations were cited.
    10 Feb 2026Complaint
    Investigated a complaint and found no deficiencies.
    10 Dec 2025Change of Ownership
    Found no deficiencies. An on-site visit occurred in December 2025 and was completed on December 10, 2025.
    13 Aug 2025Complaint
    Found deficiencies in governing oversight and in providing adequate resident care and safety protections.
    • 111-8-63-.07(1)Owner Governance
    • 111-8-63-.25(1)(a)Supporting Residents' Rights
    30 Sept 2024Complaint
    Investigated a complaint and found no rule violations. An onsite visit occurred on 2024-09-30.
    30 Sept 2024Complaint
    Investigated a complaint and found no deficiencies.
    12 Apr 2024Complaint
    Found no deficiencies.
    27 Nov 2023Complaint
    Found no deficiencies during the intake investigation.
    04 Aug 2021Complaint
    Investigated intake and found no violations cited.
    12 May 2021Inspection
    Found no deficiencies.
    06 Apr 2020Inspection
    Found no deficiencies.
    09 May 2019Complaint
    Found no deficiencies.
    18 Sept 2018Initial
    Found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Arbor Terrace Crabapple. The information above has not been verified or approved by the owner or operator. For exact information, please contact Arbor Terrace Crabapple directly. There is no cost for this service. We are compensated by the community you select.

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