Feedback about Union County Nursing Home is mixed. Positive accounts describe caring and patient staff, attentive nursing services, and a clean, welcoming setting. One family said their loved one felt at home, while others appreciated staff support during the admission process and described a close connection among residents, families, and employees. Dining feedback is favorable, including praise for the food and kitchen staff. Reviews do not provide meaningful detail about activities or programming.
Other families describe concerns about staffing levels and turnover, delayed responses to call buttons, and inconsistent support with scheduled toileting, oral hygiene, and maintaining residents’ mobility. One family connected these gaps with a relative’s decline, while acknowledging that the underlying illness also contributed. A separate family described repeated falls during a short post-surgical rehabilitation stay, including a further hip injury that required surgery. These accounts raise concerns about transfer safety, supervision, and consistency of care.
Staff and management practices are another area of concern. A visitor questioned how nursing leadership communicated with assistants and whether complaints about staff conduct were addressed. Another review raised concerns about staff scheduling and compensation. These criticisms contrast with other families’ descriptions of kind, attentive employees, suggesting that experiences may vary across staff or shifts. One visitor also reported seeing residents ill during an outbreak without masks in use, raising a specific concern about infection-prevention practices at that time.
Overall, reviewers offer both strong praise for staff relationships, food, cleanliness, and family support and serious criticism of care consistency, responsiveness, and safety. Families considering the facility may wish to ask about staffing continuity, call-button response expectations, oral-care and mobility routines, rehabilitation supervision, complaint follow-up, and infection-control procedures. The reviews provide little information about activities or broader facility amenities.
