Colonial Heights Senior Living

    6900 Hopeful Rd, Florence, KY 41042
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Warm welcoming clean supportive community

    I moved my mom here and have been very pleased - the staff are warm, attentive and family-focused, with special thanks to Jennie and Kristie for personalized, supportive guidance. The community is clean, well-maintained and welcoming, with roomy private apartments, bright common areas, beautiful grounds, varied tasty dining and a full slate of activities that keep residents engaged. The move-in was seamless and comforting; this feels like a safe, resident-oriented place to call home.

    Loved one of resident
    Sep 2026

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    Reviews

    4.76·(50)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.7
    • Meals

      3.6
    • Amenities

      4.1
    • Value

      3.8

    Pros

    • Caring and attentive staff
    • Family-like community culture
    • Well-maintained, clean facilities
    • Varied, active social programs
    • Multiple apartment sizes and private layouts
    • Attractive grounds and outdoor relaxation spaces
    • Exercise and wellness facilities
    • On-site salon/beauty shop
    • Three meals daily with varied menu options
    • Meal-delivery and in-apartment kitchen options
    • Transportation services and volunteer drivers
    • Supportive move-in and admissions assistance
    • Memory-care option availability
    • Bright, roomy common areas

    Cons

    • Inconsistent staff responsiveness and conduct
    • Variable dining quality and meal-temperature control
    • Management/ownership transition instability
    • Declining or discontinued ancillary services
    • Gaps in clinical capability for higher-acuity residents
    • Maintenance and safety follow-through inconsistencies
    • Pricing increases without proportional service continuity
    • Inconsistent activity/outings execution

    Summary of reviews

    Colonial Heights Senior Living receives substantial praise for its staff, physical plant, and social programming, but also shows recurring operational inconsistencies that prospective residents and families should evaluate. Many reviewers describe the staff as caring, attentive and family-oriented; positive comments repeatedly highlight warm admissions support, helpful day-to-day caregivers, and a community atmosphere where residents are engaged and friendly. The property itself is often described as clean, well-maintained and attractive, with bright common spaces, private apartment options in multiple sizes, appealing grounds and outdoor relaxation areas, and on-site amenities such as exercise facilities and a small beauty shop.

    Dining and activities are polarizing themes. Numerous reviewers commend varied menus, three daily meals, meal-delivery options and efficient dining service; others describe issues with food freshness, meal temperature and perceived low-quality prepared food. Similarly, activity programming is a strong selling point for many residents — active wellness directors, diverse daily activities and regular social events are cited frequently — but a subset of comments points to uneven execution, limited outings, or activities that did not meet expectations. Prospective families should ask for current sample menus, a copy of the activity calendar and evidence of recent outings when touring.

    Management and operational stability are mixed. Several reviews praise smooth move-in coordination and transparent communication from named staff, while other accounts indicate changes after ownership transitions: disappearing ancillary services (for example transportation or exterior maintenance), rising fees, and reduced on-site managerial presence. There are also isolated concerns about maintenance follow-through, safety-related upkeep, and limits to the facility's ability to care for residents with higher-acuity or complex clinical needs. These items suggest variability in day-to-day operations and clinical capacity rather than uniform failure.

    Recommendations for families: verify current management structure and on-site administrative availability, confirm staffing ratios and clinical capabilities for specific care needs, observe meal service (including food temperature and portioning), review the most recent activity calendar and transportation schedule, and request written details on fee increases and which services are included. Overall, Colonial Heights appears to offer a strong community environment, attractive environment and engaged staff for many residents, but the facility demonstrates uneven operational consistency in a few areas that warrant direct verification during a visit.

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    Location

    Map showing location of Colonial Heights Senior Living

    Colonial Heights Senior Living is located at 6900 Hopeful Rd, Florence, KY, 41042.

    About Colonial Heights Senior Living

    Colonial Heights Senior Living sits on a big, pretty piece of land-about 17 acres with lots of trees, green grass, walking paths, and quiet places to relax, kind of like a park right in Florence, Kentucky, close enough to shopping and medical care if you need them. The community's been here for more than 35 years, and plenty of the staff have been around so long, folks know them by name, and people say both the staff and the residents are always willing to lend a hand, or even offer a hug when someone needs it. The buildings have security systems, controlled entry, and a special code or secured area for memory care so residents stay safe, and the staff includes registered nurses, aides, activity directors, maintenance crews, housekeeping, and kitchen workers who take care of everything from cleaning and cooking to helping with daily needs.

    Colonial Heights offers different kinds of apartments with floor plans that include one-bedroom, two-bedroom, and even rare five-bedroom options, and they come with full kitchens, patios, balconies, and large rooms, so some folks bring their pets and some just enjoy the extra space, and every unit has its own heat and air controls along with cable TV, Wi-Fi, and paid utilities except for the phone. There are private and furnished rooms too, and apartments fit folks looking for independent living, assisted living, or personal care. For people dealing with memory loss, Alzheimer's, or dementia, Colonial Heights offers specialized Memory Care with its own routines to lower confusion and stop wandering, plus personalized care plans that can change as needs change.

    Residents get help with bathing, dressing, grooming, and medication if that's needed, plus there's a wellness center, and therapy options like speech, physical, or occupational therapy. A chef and meal planner handle healthy, tasty daily meals with vitamins and minerals in mind, and meals get served in a nice dining room where people eat together. Housekeeping and laundry services are handled for the residents, and local transportation is provided for appointments or outings, which makes life a little easier for those who need rides. The place is pet-friendly, has covered parking, and accessible for seniors using walkers or wheelchairs.

    The community has a whole calendar of activities, including exercise classes, games, hobby groups, and sometimes music around the piano, with spaces like the activities room, living room, chapel, and gazebos for folks to gather or spend quiet time on their own. There's a focus on everyone getting involved, whether that's just sitting together on the patio for fresh air or joining a bigger group event. The buildings and apartments stay clean-family members have remarked on that-and everything's designed for senior comfort and safety, including emergency response systems in each apartment.

    Colonial Heights has always focused on letting folks live as independently as possible, but there's plenty of support for those who need extra help-and for folks wanting to stay at home, the place even has home care aides that come out to help with companionship and non-medical needs. The grounds are peaceful and feel a little bit like the country, but it's never far from what's needed in the city. Staff treat residents like family, and the community stays lively while offering safety and care for seniors needing everything from independent living to more advanced nursing care, respite care, and memory support.

    About Pacifica Senior Living

    Colonial Heights Senior Living is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Colonial Heights Senior Living offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 30 photos of Colonial Heights Senior Living on Mirador.

    Yes, Colonial Heights Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 6900 Hopeful Rd, Florence, KY 41042.

    No, Colonial Heights Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Kentucky, the Cabinet for Health & Family Services' Office of Inspector General licenses and inspects long-term care facilities, publishing recertification and complaint findings.

    License number100945
    StatusActive
    Facility typeAssisted Living Community
    Capacity61 residents
    ExpiresJune 30th, 2027

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Colonial Heights Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Colonial Heights Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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