Colonial Heights Senior Living

    6900 Hopeful Rd, Florence, KY 41042
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Warm attentive staff, welcoming community

    I'm very pleased with my experience - the staff are warm, attentive and genuinely caring, and Jennie and Kristie provided exceptional, personalized support during a smooth move-in. My private apartment is comfortable and clean, common areas are bright and the grounds are beautiful; there are plenty of activities, good meals, and a welcoming, family-oriented atmosphere I'd recommend.

    Current/former resident
    Jul 2026

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    Reviews

    4.75·(48)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.6
    • Meals

      3.6
    • Amenities

      4.1
    • Value

      3.8

    Pros

    • Attentive and compassionate staff
    • Family-like, welcoming community culture
    • Wide range of apartment sizes and layouts
    • Clean, bright, well-maintained interiors and grounds
    • Active and varied social and wellness programming
    • On-site exercise and wellness facilities
    • Convenient outdoor relaxation spaces
    • Dining service with three daily meals and dedicated servers
    • Transportation and volunteer driver services
    • Supportive move-in process and personalized guidance

    Cons

    • Inconsistent meal quality and temperature control
    • Variable availability and quality of activities and outings
    • Intermittent onsite management and communication gaps
    • Service reductions and rising fees following ownership changes
    • Maintenance and safety service gaps (e.g., snow removal, repairs)
    • Occasional limitations in clinical skill for higher-acuity residents
    • Limited or uneven apartment availability and wait-list constraints

    Summary of reviews

    Overall impression: Colonial Heights Senior Living evokes a broadly positive picture for many residents and families, with consistent praise for staff, community culture, and the campus environment. Common strengths include a welcoming, family-like atmosphere, attentive caregiving, well-maintained grounds and bright common areas, and a range of apartment sizes. Many accounts highlight an active social program, on-site wellness and exercise spaces, and a generally smooth move-in and orientation experience.

    Care and staff: Staff behavior is the facility's most frequently cited strength. Reviewers commonly describe caregivers and support staff as caring, friendly, and helpful; several specifically praised individualized guidance during move-in and ongoing attentiveness to resident needs. At the same time, there are accounts indicating intermittent concerns about management presence and communication tone, and at least one description that suggests the facility may not consistently meet clinical needs for higher-acuity residents. Prospective residents with complex medical or mobility needs should confirm clinical staffing levels and staff training during a tour.

    Dining and activities: Dining receives mixed feedback. Many reviewers describe the food as good, with dedicated servers and three meals a day, while others describe inconsistent meal quality and issues with food temperature and freshness. Activities and outings are generally seen as robust and varied — with active wellness programming and social events — but there are also reports of variability in outing frequency and program continuity. Ask for a current activity calendar and sample menus to assess consistency and fit with personal preferences.

    Facilities and operations: The physical campus is frequently praised: attractive grounds, outdoor relaxation areas, bright common spaces, and generally clean apartments. Operational concerns that recur across reviews relate to management continuity and service consistency. Several accounts describe reductions in certain services (transportation, snow removal) and rising fees associated with ownership changes; others note episodic maintenance or safety-service gaps. There are also references to limited availability at times and a wait list for desirable units.

    Notable patterns and guidance: The dominant pattern is one of a warm, community-oriented environment with strong front-line staff and attractive amenities. Counterbalancing that are operational inconsistencies — particularly around dining, activity continuity, and service levels during ownership transitions — and at least occasional limits in clinical capability for residents with more complex care needs. For prospective residents and families: verify current management structure, request recent menus and activity schedules, confirm clinical staffing and training for the required level of care, and clarify fee and service-change policies (including snow removal, transportation, and any recent ownership-related changes) before committing.

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    Location

    Map showing location of Colonial Heights Senior Living

    Colonial Heights Senior Living is located at 6900 Hopeful Rd, Florence, KY, 41042.

    About Colonial Heights Senior Living

    Colonial Heights Senior Living sits on a big, pretty piece of land-about 17 acres with lots of trees, green grass, walking paths, and quiet places to relax, kind of like a park right in Florence, Kentucky, close enough to shopping and medical care if you need them. The community's been here for more than 35 years, and plenty of the staff have been around so long, folks know them by name, and people say both the staff and the residents are always willing to lend a hand, or even offer a hug when someone needs it. The buildings have security systems, controlled entry, and a special code or secured area for memory care so residents stay safe, and the staff includes registered nurses, aides, activity directors, maintenance crews, housekeeping, and kitchen workers who take care of everything from cleaning and cooking to helping with daily needs.

    Colonial Heights offers different kinds of apartments with floor plans that include one-bedroom, two-bedroom, and even rare five-bedroom options, and they come with full kitchens, patios, balconies, and large rooms, so some folks bring their pets and some just enjoy the extra space, and every unit has its own heat and air controls along with cable TV, Wi-Fi, and paid utilities except for the phone. There are private and furnished rooms too, and apartments fit folks looking for independent living, assisted living, or personal care. For people dealing with memory loss, Alzheimer's, or dementia, Colonial Heights offers specialized Memory Care with its own routines to lower confusion and stop wandering, plus personalized care plans that can change as needs change.

    Residents get help with bathing, dressing, grooming, and medication if that's needed, plus there's a wellness center, and therapy options like speech, physical, or occupational therapy. A chef and meal planner handle healthy, tasty daily meals with vitamins and minerals in mind, and meals get served in a nice dining room where people eat together. Housekeeping and laundry services are handled for the residents, and local transportation is provided for appointments or outings, which makes life a little easier for those who need rides. The place is pet-friendly, has covered parking, and accessible for seniors using walkers or wheelchairs.

    The community has a whole calendar of activities, including exercise classes, games, hobby groups, and sometimes music around the piano, with spaces like the activities room, living room, chapel, and gazebos for folks to gather or spend quiet time on their own. There's a focus on everyone getting involved, whether that's just sitting together on the patio for fresh air or joining a bigger group event. The buildings and apartments stay clean-family members have remarked on that-and everything's designed for senior comfort and safety, including emergency response systems in each apartment.

    Colonial Heights has always focused on letting folks live as independently as possible, but there's plenty of support for those who need extra help-and for folks wanting to stay at home, the place even has home care aides that come out to help with companionship and non-medical needs. The grounds are peaceful and feel a little bit like the country, but it's never far from what's needed in the city. Staff treat residents like family, and the community stays lively while offering safety and care for seniors needing everything from independent living to more advanced nursing care, respite care, and memory support.

    About Pacifica Senior Living

    Colonial Heights Senior Living is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Colonial Heights Senior Living offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 25 photos of Colonial Heights Senior Living on Mirador.

    Yes, Colonial Heights Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 6900 Hopeful Rd, Florence, KY 41042.

    No, Colonial Heights Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Kentucky, the Cabinet for Health & Family Services' Office of Inspector General licenses and inspects long-term care facilities, publishing recertification and complaint findings.

    License number100945
    Facility typeAssisted Living Community
    Capacity61 residents
    ExpiresJune 30th, 2026

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Colonial Heights Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Colonial Heights Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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