Experiences at St. Elizabeth Florence are notably mixed. Many accounts describe skilled, compassionate care, especially in the ICU, inpatient units, and surgical and orthopedic services. Patients and families praise staff who explain procedures, answer questions, respond promptly, and help reduce anxiety. There are also accounts of effective emergency stabilization and successful treatment for serious cardiac, respiratory, and surgical conditions. Other accounts, particularly from the emergency department, describe long waits, limited updates, delayed responses to call requests, and difficulty getting symptoms or pain concerns addressed. Reports of diagnostic or follow-through problems and inconsistent discharge decisions also appear, making the experience seem dependent on the department, care team, and circumstances of the visit.
Staff interactions range from notably warm and reassuring to abrupt or dismissive. Positive comments highlight nurses, aides, technicians, surgeons, and other support staff who show patience, communicate clearly, and include patients in care decisions. In contrast, patients and families describe uneven courtesy and empathy, as well as difficulty reaching clinicians or getting timely answers. Communication with families is a recurring concern during transfers, changes in condition, and discharge planning. Some accounts also describe limited opportunities for family members to accompany or advocate for patients.
Dining feedback is limited and mixed. Some patients praise the food and available healthy choices, while others describe delayed meals, inconsistent meal coordination, and difficulty matching food to dietary needs. Activities and recreation are not meaningfully addressed in these reviews, which focus mainly on acute care, testing, and hospital stays.
Facility impressions vary by area. Some patients describe updated, comfortable rooms and well-maintained inpatient units; others raise cleanliness and maintenance concerns in emergency spaces, along with crowding and extended waits for room placement or testing. Operational concerns also extend to scheduling, insurance verification, cost estimates, billing, and coordination between departments or outside providers. Discharge education is another weak point in some accounts, including questions about medication instructions and follow-up plans. Overall, the reviews portray a hospital with strong clinical teams and positive care experiences in several specialties, alongside uneven emergency-department service and recurring communication and coordination challenges.
