Florissant Valley Health and Rehabilitation

    1200 Graham Rd, Florissant, Missouri 63031
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.15·(68)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.1
    • Meals

      1.8
    • Amenities

      1.4
    • Value

      1.0

    Pros

    • Compassionate certified nursing assistants and aides
    • Skilled physical and occupational therapy teams
    • Engaging recreational and social activities
    • Supportive and helpful admissions/front-desk staff
    • Occasional attentive nursing and nursing oversight
    • Comfortable, homelike atmosphere in positive accounts
    • Smooth discharge and transition support in some cases
    • Pleasant mealtime experiences reported by some families
    • Responsive administrative availability in positive reports
    • Effective rehabilitation outcomes for some residents

    Cons

    • Inconsistent staffing levels and high staff turnover
    • Sanitation and cleanliness deficiencies in multiple areas
    • Inconsistent personal-care and bathing schedules
    • Gaps in medication administration and clinical monitoring
    • Delayed responses to call lights and resident requests
    • Unreliable meal service continuity and food-temperature control
    • Inadequate mobility equipment and room safety features
    • Poor accountability for residents' personal effects (allegations of theft)
    • Weak family communication and discharge/transfer coordination
    • Billing and administrative-process errors
    • Variable staff professionalism and training
    • Facility maintenance and pest-control concerns
    • Perceived prioritization of financial concerns over care quality

    Summary of reviews

    The reviews for Florissant Valley Health and Rehabilitation are highly polarized, showing a facility with clear strengths alongside significant operational weaknesses. Positive accounts highlight compassionate aides, effective therapy teams, engaging activities, and helpful admissions or front-desk staff. Several families described meaningful rehabilitation progress, supportive social programming, and instances of attentive nursing and administrative availability that provided reassurance during a stay or at discharge.

    Counterbalancing those positive reports is a consistent pattern of operational issues. Cleanliness and facility maintenance recur as concerns, including inconsistent room cleaning, bathing-area sanitation issues, and pest-control and odor concerns. Related to staffing, many accounts describe high turnover, reliance on agency personnel, and variable conduct and responsiveness among CNAs and nurses. These staffing problems appear linked to delays in attending to residents, prolonged call-light wait times, inconsistent personal-care and bathing schedules, and sometimes inadequate mobility assistance.

    Clinical and safety-related problems are another repeated theme. Reviews note gaps in medication administration and monitoring, delayed or missed doses, unstable clinical follow-up, and insufficient documentation or handoff practices. These clinical-process deficiencies are reported alongside equipment shortfalls (for example, substandard mobility or bedding equipment) and inconsistent attention to pressure-injury prevention and wound or infection follow-up.

    Dining and housekeeping show mixed results: some families praised meals and the dining experience, while others described frequent food-temperature and quality issues, reheated or overcooked dishes, and inconsistent portioning. Administrative and operational systems also drew criticism for billing errors, poor communication about transfers or discharges, and concerns about accountability for residents' personal effects; there are allegations of missing items that indicate weak personal-property controls.

    Management-related patterns suggest variability by unit and shift. Some reviewers found supportive, communicative leadership and staff who provided a homelike environment; others reported slow responses from administration, perceived emphasis on financial concerns over care, and difficulty obtaining timely answers about clinical or billing issues. Taken together, the reviews indicate that resident experience at this facility is highly dependent on which staff and managers are on duty. Prospective families should consider in-person visits, inquire about current staffing ratios, medication-administration safeguards, cleaning and infection-control protocols, and the facility’s processes for family communication and property accountability before placement.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Florissant Valley Health and Rehabilitation is located at 1200 Graham Rd, Florissant, Missouri, 63031.

    About Florissant Valley Health and Rehabilitation

    Florissant Valley Health and Rehabilitation sits at 1200 Graham Rd in Florissant, Missouri, and it serves elders with both assisted living and nursing home services, so folks can get skilled nursing, rehab care, and help with everyday tasks like bathing, walking, or using a wheelchair, and even toileting care. The facility usually has about 76 residents a day, and has 98 certified beds, which means there's room for many needing long- or short-term care, and they accept long-term care insurance, so that's helpful for families. The owners include Florissant Springfield Holdings, LLC as the main direct owner, but the place also has indirect owners like 10 26 Nationwide Tr, Springfield Florissant Resources, Judah Bienstock, Baruch Jeremias, Ariel Levy, and others, and they're affiliated with MGM Healthcare, though no one seems to have much specific information about how management works day to day.

    Residents get meals provided, and there's cable TV, Wi-Fi, washers and dryers, and a dining room, while the property also offers a game and activities room, guest parking, a fitness center, salon and barbershop services, and even some common areas indoors for gathering, so there's time and space for socializing or doing activities, like arts and crafts, education classes, health and wellness programs, and even on-site and off-site events. For health, the place offers diabetic care, incontinence care, non-ambulatory care, wound care, medication support, personal care assistants, occupational therapy, skilled nursing, and podiatry services, with transportation available for doctor visits or outings. There's also education for staff, including Certified Nurse Assistant and CMT/Insulin Training Courses, workshops, and CEU sessions, so staff receives ongoing training and the center works with the Missouri Health Care Association.

    The building's kept safer with sprinkler systems, safety features, maintenance, and supports accessibility tools, and each place includes kitchenettes for residents who want them. Housekeeping services are provided, and the staff helps with walking, wheelchair assistance, and personal care needs. Still, the facility has a nurse turnover rate of 77.8%, which is higher than the Missouri average of 57.9%, and total nurse hours per resident per day is 3.27, a bit below the state average of 3.4, so that's something to be aware of because stability in staffing matters.

    Inspection reports show 73 recorded deficiencies, and four relate to infection control, so it's clear inspectors found areas to fix, and one complaint was recorded on March 31, 2025; some issues involved resident rights about safe discharge planning and pharmacy service problems where medication errors could happen, though no actual harm occurred, but there was the potential for more than minimal harm. The facility says it values trust and understanding with families, and it's got measures for regulatory compliance and quality assurance, offering individualized care plans for each elder. Their Care Finder feature helps families explore options.

    Florissant Valley Health and Rehabilitation remains a community that offers skilled care services in a health and rehab setting, with a mix of amenities, social activities, and health-focused programs, but families should know about the staff turnover and the inspection deficiencies while considering the facility's services, features, and efforts in education and safety.

    People often ask...

    Florissant Valley Health and Rehabilitation offers assisted living, memory care, and skilled nursing.

    There are 16 photos of Florissant Valley Health and Rehabilitation on Mirador.

    The full address for this community is 1200 Graham Rd, Florissant, Missouri 63031.

    No, Florissant Valley Health and Rehabilitation does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Florissant Valley Health and Rehabilitation. The information above has not been verified or approved by the owner or operator. For exact information, please contact Florissant Valley Health and Rehabilitation directly. There is no cost for this service. We are compensated by the community you select.

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