Hamilton Manor Nursing Home

    1172 Long Pond Rd, Rochester, NY 14626
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.90·(30)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.1
    • Meals

      3.7
    • Amenities

      2.6
    • Value

      5.0

    Pros

    • Compassionate, attentive nursing and aide staff
    • Skilled and effective physical and occupational therapy
    • Engaging activity program including live music and pet therapy
    • Supportive social work and family communication
    • Personalized medication management and clinical oversight
    • Accommodations for therapeutic and restricted diets
    • Prompt call‑light response and routine resident checks
    • Comfortable private rooms available
    • Friendly front‑office and admissions coordination
    • Onsite grooming and regular salon appointments
    • Good value for short‑term rehabilitation stays
    • Cheerful communal spaces and organized group events

    Cons

    • Chronic understaffing and staff workload pressures
    • Aging building with deferred cosmetic and infrastructure updates
    • Sanitation concerns and incontinence‑care lapses
    • Pest‑control concerns in dining and some common areas
    • Inconsistent food quality and limited menu variety
    • Inconsistent resident supervision and safety monitoring
    • Variable administrative responsiveness and communication
    • Privacy breaches and staff conduct concerns
    • Limited private visitation spaces and amenities
    • Small semi‑private rooms and limited personal space
    • Poor phone responsiveness and front‑desk assistance inconsistency
    • Allegations of staff misconduct and dishonesty

    Summary of reviews

    Care quality: Reviewers describe a facility with clear clinical strengths alongside operational variability. Clinical care—particularly nursing, aides, and rehabilitation therapy—is frequently praised for compassion, skill, and fast functional gains during short rehabilitation stays. Families commonly noted individualized therapy plans, assistance with complex clinical needs (for example, tube‑feeding competency), and attentive medication management. At the same time, some families reported episodic delays in routine care and gaps in supervision that have raised safety and comfort concerns for certain residents.

    Staff and culture: The workforce is widely characterized as friendly, caring, and skilled, with many staff members described as going beyond basic duties to support residents’ comfort and social engagement. Reviewers specifically commended physical therapists, activities staff, social workers, and frontline nursing aides. However, staffing levels and workload pressure are recurring themes; understaffing appears to create variability in responsiveness, and a subset of reviewers raised concerns about staff conduct, privacy breaches, and isolated allegations of dishonesty. Administrative responsiveness is mixed—some families found leadership approachable and quick to address issues, while others experienced difficulty getting information or perceived unhelpful senior management.

    Dining and nutrition: The kitchen is frequently credited for meeting therapeutic diet needs and accommodating special diets, and some residents enjoyed meals. Nevertheless, there are consistent comments about a narrowing menu and declining variety, and sanitation/pest‑control concerns in dining or common areas were raised by multiple reviewers. Prospective families should verify current dining menus, sanitation practices, and pest‑control protocols during a visit.

    Activities and social life: Activity programming is a clear strength for many residents. The facility offers a range of social options—group events, games, live music, pet therapy, and scheduled outings—that contribute to social engagement and quality of life. Several reviewers highlighted an active, cheerful atmosphere and an attentive activities coordinator who makes it easier for residents to participate.

    Facilities and amenities: The building is described as older with visible cosmetic wear; planned upgrades were mentioned but not always complete. Some reviewers found rooms and common areas clean and comfortable, particularly private rooms, while others reported sanitation lapses and infrastructure shortcomings. Limitations in private visiting spaces, small semi‑private rooms, and an overall need for facility updates are consistent operational observations.

    Management and notable patterns: The overall pattern is one of strong frontline clinical and rehabilitative capability combined with operational weaknesses in staffing, facilities, and consistency of supervision. Administrative follow‑through varies by case; families who experienced proactive leadership found issues resolved, whereas others reported difficulty with senior management communication. Given these mixed signals, prospective residents and their families should schedule an in‑person tour, ask about current staffing ratios and infection‑control/pest‑control measures, review sample menus and sanitation protocols, inquire about supervision practices and emergency response times, and confirm availability of private rooms and visiting spaces. These targeted questions will help clarify whether the facility’s clinical strengths align with an individual resident’s needs and expectations.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Hamilton Manor Nursing Home is located at 1172 Long Pond Rd, Rochester, NY, 14626.

    About Hamilton Manor Nursing Home

    Hamilton Manor Nursing Home sits in Greece, NY, near the Latta Road Nursing Home East and West campuses, and the place has forty certified beds with about thirty-seven residents on an average day, so there's a home-like environment where you don't feel like you're lost in a crowd and where staff can get to know the residents well, because there's a small population and specialized staff trained in geriatric care who interact on a personal level, and that can make a difference for people who need support for both physical and mental health needs because Hamilton Manor is a skilled nursing facility that provides 24-hour nursing and personal care for those who need comprehensive long-term support or maybe just some help after a hospital stay, with short-term rehabilitation services, post-acute nursing care, like orthopedic post-surgical restorative care, wound care, IV therapy, tube feedings, oxygen therapy, ostomy care, and there's also X-ray and lab services right on site which comes in handy when somebody isn't able to get out and about, and they've got physical, occupational, and speech therapies for those working on recovery or keeping their abilities as strong as possible.

    The grounds feel tranquil and park-like, which is something people might appreciate when they want some fresh air or a quiet stroll, and you'll find private and semi-private rooms, all with nurse-call systems in bedrooms and bathrooms, so if something comes up, a staff member can respond quickly, and there are spacious living, dining, and activity rooms where residents can join social programs, group activities, and even go on outings now and then, which keeps life interesting and helps people stay connected, and dietitian services make sure the meals are nutritious and made with quality ingredients, and with a full housekeeping and laundry service, there's less to worry about day-to-day, plus religious services with area clergy and access to a beauty shop or barber for those who want to keep up with grooming.

    The ownership is direct, with Robert Hurlbut holding one hundred percent ownership, and management by Mark Curletta since July 2021, backed by Hurlbut Care which has experience with senior care, and as a for-profit company, they do work to provide care for Medicaid and Medicare residents, and they have agreements with area hospitals so residents can get hospital care if they need it, and they also offer affiliation with other care types-like independent living, assisted living, memory care, home care, and senior apartments-though Hamilton Manor itself focuses on skilled nursing and rehabilitation.

    Hamilton Manor has a few areas for improvement-it's received eight deficiencies on inspection reports, including not always creating and carrying out care plans in the first forty-eight hours and not ensuring the environment always meets the highest standards for safety and cleanliness, with no actual harm reported but with the potential for more than minimal harm, and the nurse turnover rate is forty-one point nine percent, just a little above the state average, and nurse staffing hours sit a bit below state average at three point two three per resident per day, but the facility has received a four-star staffing rating and a four-star health inspection rating, though the quality measures rating stands at two stars.

    Residents can use audiology, dental, and podiatry services as well as access to social work support, and there are therapy services, as well as religious, dietary, and social programs, and Hamilton Manor does try to provide personalized care and aims for a comfortable environment, even if not everything runs perfectly, and with its smaller size, there's a better chance for more close-knit routines and relationships, which can matter to residents and families alike.

    People often ask...

    Hamilton Manor Nursing Home offers assisted living, memory care, and skilled nursing.

    There are 7 photos of Hamilton Manor Nursing Home on Mirador.

    The full address for this community is 1172 Long Pond Rd, Rochester, NY 14626.

    No, Hamilton Manor Nursing Home does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hamilton Manor Nursing Home. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hamilton Manor Nursing Home directly. There is no cost for this service. We are compensated by the community you select.

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