Hamilton Manor Nursing Home

    1172 Long Pond Rd, Rochester, NY 14626
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    4.0ยท29 reviews

    Skilled therapists and attentive staff

    I stayed here for rehab after a hip and made rapid progress thanks to patient, skilled physical therapists and diligent nurses; aides, housekeeping and kitchen staff were attentive and my private room was clean and comfortable. Supportive social work, engaging activities, friendly staff and responsive administration gave me and my family peace of mind - I'd recommend this facility.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.00ยท(29)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.2
    • Meals

      3.7
    • Amenities

      2.6
    • Value

      5.0

    Pros

    • Compassionate and attentive nursing and aide staff
    • Effective and patient physical and occupational therapy
    • Engaging activity program (pet therapy, live music, group events)
    • Supportive social work and case management
    • Clean and comfortable private rooms
    • Responsive kitchen and dietary management for therapeutic diets
    • Prompt call-button response and routine resident checks
    • Meticulous medication management
    • Family-friendly atmosphere and strong family involvement
    • Convenient location and perceived good value

    Cons

    • Chronic understaffing and workload pressure
    • Sanitation concerns in dining and some common areas
    • Incontinence-care and laundry handling inconsistencies
    • Aging facility with cosmetic deterioration and deferred maintenance
    • Inconsistent dining variety and occasional meal-quality decline
    • Gaps in supervisory and administrative communication
    • Limited private visiting space and small semi-private rooms
    • Gaps in supervision and transfer-safety practices
    • Inconsistent staff conduct and reliability

    Summary of reviews

    Reviewer feedback presents a mixed but clear pattern: clinical care and hands-on services are frequently praised while operational and facility-level issues create variability in resident experience.

    Care and staff: Nursing, aides, and therapy teams receive consistent positive comments. Reviewers describe nursing and aide staff as compassionate, attentive, and capable; physical and occupational therapy are repeatedly characterized as skilled, patient, and effective at rapid rehabilitation and functional recovery. Call-button responsiveness, routine checks, feeding-tube competence, medication management, and individualized attention are highlighted as strengths that provide families with reassurance. Social work and case-management staff are also noted for respecting privacy and supporting discharge planning.

    Dining and nutrition: Dietary management for therapeutic and texture-modified diets is described as reliable, but overall meal variety and satisfaction appear inconsistent. Several reviewers noted a decline in food variety or instances where the menu did not meet personal preferences. There are also sanitation-related concerns tied specifically to dining and serving areas that prospective families should clarify when touring.

    Activities and social life: The facility's activity programming is a strong point. Multiple accounts mention engaging daily programs, group events, pet therapy, live music, hair appointments, and opportunities for socialization that contribute to a cheerful atmosphere and resident well-being. Staff involvement in activities helps create a family-like environment and fosters friendships among residents.

    Facilities and cleanliness: Comments indicate an older building with visible cosmetic wear and a need for updates; planned cosmetic improvements were mentioned in some feedback. While many families report clean, comfortable private rooms and tidy common areas, recurring sanitation concerns, inconsistencies in incontinence care and laundry handling, and isolated pest-control concerns in dining areas emerged as operational weaknesses. Room sizeโ€”particularly semi-private roomsโ€”was noted as small by some families.

    Management and patterns: Administrative responsiveness is mixed. Several reviewers praise an engaged, responsive administrator and front-office staff, while others describe poor phone responsiveness or uncooperative senior management. Staffing levels and workload pressure are recurring themes that appear to drive variability in day-to-day operations, including cleanliness, responsiveness, and consistency of care. Safety and supervision practices are generally described as adequate but a few comments indicate gaps in supervision and transfer-safety that families should assess directly.

    Overall impression and considerations: The facility demonstrates clear clinical strengthsโ€”especially in nursing and rehabilitationโ€”paired with a lively activity program and many reports of compassionate, attentive direct-care staff. At the same time, persistent operational issues (staffing, sanitation controls, aging infrastructure, and inconsistent administrative communication) introduce variability in the resident experience. Prospective residents and families should weigh the strong therapeutic and interpersonal care against the facility-level constraints, and when possible request information on current staffing levels, infection-control and sanitation protocols, dining menus, private-room availability, and planned facility upgrades during an in-person visit.

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    Medicare Ratings

    5ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Hamilton Manor Nursing Home

    Hamilton Manor Nursing Home is located at 1172 Long Pond Rd, Rochester, NY, 14626.

    About Hamilton Manor Nursing Home

    Hamilton Manor Nursing Home sits in Greece, NY, near the Latta Road Nursing Home East and West campuses, and the place has forty certified beds with about thirty-seven residents on an average day, so there's a home-like environment where you don't feel like you're lost in a crowd and where staff can get to know the residents well, because there's a small population and specialized staff trained in geriatric care who interact on a personal level, and that can make a difference for people who need support for both physical and mental health needs because Hamilton Manor is a skilled nursing facility that provides 24-hour nursing and personal care for those who need comprehensive long-term support or maybe just some help after a hospital stay, with short-term rehabilitation services, post-acute nursing care, like orthopedic post-surgical restorative care, wound care, IV therapy, tube feedings, oxygen therapy, ostomy care, and there's also X-ray and lab services right on site which comes in handy when somebody isn't able to get out and about, and they've got physical, occupational, and speech therapies for those working on recovery or keeping their abilities as strong as possible.

    The grounds feel tranquil and park-like, which is something people might appreciate when they want some fresh air or a quiet stroll, and you'll find private and semi-private rooms, all with nurse-call systems in bedrooms and bathrooms, so if something comes up, a staff member can respond quickly, and there are spacious living, dining, and activity rooms where residents can join social programs, group activities, and even go on outings now and then, which keeps life interesting and helps people stay connected, and dietitian services make sure the meals are nutritious and made with quality ingredients, and with a full housekeeping and laundry service, there's less to worry about day-to-day, plus religious services with area clergy and access to a beauty shop or barber for those who want to keep up with grooming.

    The ownership is direct, with Robert Hurlbut holding one hundred percent ownership, and management by Mark Curletta since July 2021, backed by Hurlbut Care which has experience with senior care, and as a for-profit company, they do work to provide care for Medicaid and Medicare residents, and they have agreements with area hospitals so residents can get hospital care if they need it, and they also offer affiliation with other care types-like independent living, assisted living, memory care, home care, and senior apartments-though Hamilton Manor itself focuses on skilled nursing and rehabilitation.

    Hamilton Manor has a few areas for improvement-it's received eight deficiencies on inspection reports, including not always creating and carrying out care plans in the first forty-eight hours and not ensuring the environment always meets the highest standards for safety and cleanliness, with no actual harm reported but with the potential for more than minimal harm, and the nurse turnover rate is forty-one point nine percent, just a little above the state average, and nurse staffing hours sit a bit below state average at three point two three per resident per day, but the facility has received a four-star staffing rating and a four-star health inspection rating, though the quality measures rating stands at two stars.

    Residents can use audiology, dental, and podiatry services as well as access to social work support, and there are therapy services, as well as religious, dietary, and social programs, and Hamilton Manor does try to provide personalized care and aims for a comfortable environment, even if not everything runs perfectly, and with its smaller size, there's a better chance for more close-knit routines and relationships, which can matter to residents and families alike.

    People often ask...

    Hamilton Manor Nursing Home offers assisted living, memory care, and skilled nursing.

    The full address for this community is 1172 Long Pond Rd, Rochester, NY 14626.

    No, Hamilton Manor Nursing Home does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hamilton Manor Nursing Home. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hamilton Manor Nursing Home directly. There is no cost for this service. We are compensated by the community you select.

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