Legacy at Maiden Park

    749 Maiden Ln, Rochester, NY, 14615
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Beautiful facility but staffing concerns

    I toured and moved my loved one into this gorgeous, very clean, hotel-like community - spacious rooms, nice dining area, and plenty of activities that helped them settle in and make friends. The staff have been warm, helpful and attentive; many aides, nurses and office personnel went above and beyond and made us feel cared for. That said, there are recurring concerns I've heard or seen: staff turnover, communication lapses, variable food/meal service, and troubling reports around memory-care safety and medication handling. I would recommend visiting, but ask direct questions about staffing levels, medication protocols and memory-care safeguards before you commit.

    Pricing

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    Amenities

    4.56 · 139 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.1
    • Meals

      3.7
    • Amenities

      4.7
    • Value

      3.0

    Location

    Map showing location of Legacy at Maiden Park

    About Legacy at Maiden Park

    Legacy at Maiden Park sits in Rochester, New York, as a single-story senior living community where older adults can get different types of help, so folks who need memory care, assisted living, enhanced assisted living, independent living, short-term stays, home care, skilled nursing, or residential care find different housing and care options all on one campus. You'll find private suites and friendship suites, both with natural light and safety features, and there's a cozy lounge, serene outdoor landscapes, and a library that all provide places to relax, while a spa and salon with a beautician onsite help residents look and feel their best. Meals are served in a way that focuses on nutrition, and the food is planned and prepared by chefs or meal planners, so residents enjoy tasty, healthy dishes. People living here can join a full calendar of indoor and outdoor activities, from social gatherings and entertainment to educational programs and devotional services, with the Watermark University, Thrive Memory Care, EngageVR®, BrainCafé™, and 360Well programs offering more structured ways to stay sharp and active. Staff is available around the clock, providing personal help with grooming, bathing, dressing, or medications, and memory care units have security and routines for those who have Alzheimer's or dementia, focused on cutting down on confusion or wandering and offering specialized care plans. Housekeeping services keep suites clean, and wellness services take place right on site, so people stay comfortable and healthy without having to leave the grounds. Whether a person needs just a little bit of help or more in-depth care, the goal at Legacy at Maiden Park is to provide support that changes with each person's needs, in a friendly community where staff is known for being kind, helpful, and warm, fostering a place where residents and their families feel welcome and understood.

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