RRH Unity Living Center

    89 Genesee St Second Floor, Rochester, NY 14611
    • Assisted Living
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.00·(11)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.1
    • Meals

      2.0
    • Amenities

      2.0
    • Value

      2.0

    Pros

    • Clean facility
    • Secure environment
    • Attentive care for a resident
    • Friendly staff interactions
    • Positive care experiences despite staffing pressures

    Cons

    • Inconsistent staffing and resident-care coverage
    • Delayed responses to calls and entry requests
    • Inconsistent staff professionalism and visitor hospitality
    • Gaps in clinical-incident follow-up and family communication
    • Delays in incontinence care
    • Weak administrative follow-through and case communication
    • Personal-belongings accountability concerns

    Summary of reviews

    Care experiences were mixed. Some family members described attentive care, friendly staff, and good support, including during periods of staffing pressure. Other accounts raised concerns about staffing levels and delays in attending to residents’ care needs. One family also described a fall response that they felt lacked adequate assessment and follow-up, along with difficulty obtaining information. These accounts point to concerns about consistency in care coverage, clinical follow-through, and communication with families.

    Staff and visitor experiences also varied. Positive feedback described staff as friendly, while other visitors reported discourteous interactions, difficulty reaching staff by phone, and delays entering or leaving the building. One family questioned the visibility of social-work support. Personal-belongings accountability was also raised as a concern, though the reviews provide limited detail on this issue.

    The facility was described as clean and secure. Reviews offered no substantive information about dining quality or activities, so those areas cannot be assessed from this feedback. Administrative communication was another concern: one family described unanswered calls and prolonged difficulty resolving estate-related matters after a resident’s death. This suggests a need for clearer follow-through on family inquiries and administrative processes.

    Overall, the reviews describe a contrast between positive experiences with direct care and concerns about staffing, responsiveness, communication, and administrative follow-through. The feedback is limited and does not establish how consistently these experiences reflect day-to-day operations, but families may wish to ask about staffing coverage, fall-response and notification procedures, visitor access, and the process for addressing family inquiries.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    RRH Unity Living Center is located at 89 Genesee St Second Floor, Rochester, NY, 14611.

    About RRH Unity Living Center

    RRH Unity Living Center, part of Rochester Regional Health, sits on the St. Mary's campus and people know it for its unique terms like Unity Healthreach and Healthy Start Rochester, and for offering all sorts of senior living and care under one roof, from fully independent living options for active folks who want a maintenance-free lifestyle up through assisted living and skilled nursing care for those who need more hands-on help. The place has 120 beds across two recently renovated floors, so there's space for people with medically complex needs, dementia, behavioral health struggles, or chronic disease, and there's a best-in-class ventilator unit with a dedicated 10-bed wing for people who need respiratory support, and each ventilator room is private, which helps folks keep their independence but lets them join in social activities too. Seniors get help with daily activities-like eating, getting dressed, and taking medicine-if they need it, plus there are special programs for memory care with 24-hour staff, secure areas, and memory-enhancing activities for those with Alzheimer's and dementia. Skilled nursing care offers around-the-clock trained nurses, pain control, wound care, rehabilitation, IV therapy, peritoneal dialysis, and access to hemodialysis, and therapy areas mean residents get physical, occupational, and speech therapy, too, while onsite support includes social work, nutrition, psychiatry, and specialist services.

    The center gives short-term rehab for those coming back from hospital stays, respite care to help families get a break, and plenty of therapies and pain management to keep people comfortable. There are communal spaces like an Activity Center filled with planned social events and recreation, a Resident Relaxation room for a bit of peace, two special dining rooms-one called the Dining Room Community Area and another called the Resident Dining Room-and a therapy area for people working on getting stronger or more mobile. Residents use amenities like a wellness center, community gardens, fitness room, beauty salon, free Wi-Fi, gaming room, computer center, small library, outdoor gathering spaces, and there's even an onsite chapel if you want a quiet place for spiritual needs. The pharmacy sits right nearby at 89 Genesee Street, and parking's pretty simple with free street spaces and a parking garage, plus hotel arrangements with discounts are available for families visiting. It's easy to get to, with Bus 27 on the RTS line stopping right at the hospital. General hours are 24/7, and visiting runs from 11 am to 8 pm daily.

    Safety's taken seriously, with a Pandemic Emergency Plan in place and education provided about visitor policies, safety, and patient rights under Title VI for transportation services. Services support all sorts of complex medical issues, including wound management, pain management, infection control, pulmonary rehab, tracheotomy care, ventilator weaning, dialysis, psychiatry, podiatry, and hospice care, all aimed at giving seniors independence and respect while covering their health and daily needs. The whole facility aims to keep folks comfortable, active, and well-supported, whether they're staying full-time or just for a short spell, and everything's done with the core values of kindness, integrity, and respect. The CMS Five-Star Rating system keeps the quality in check, updating every quarter. The center is run by The Unity Hospital of Rochester, a not-for-profit group, using space leased from Rochester St. Mary's Residence Facility, LLC, and carries accreditation as the region's newest hospital for acute care of medically complex patients.

    People often ask...

    RRH Unity Living Center offers assisted living and skilled nursing.

    There are 10 photos of RRH Unity Living Center on Mirador.

    The full address for this community is 89 Genesee St Second Floor, Rochester, NY 14611.

    No, RRH Unity Living Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of RRH Unity Living Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact RRH Unity Living Center directly. There is no cost for this service. We are compensated by the community you select.

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