Feedback about Brentwood Extended Care is mixed, with several detailed positive accounts alongside a few sharply critical comments. Residents and family members described caring, helpful nurses and CNAs, and one resident said staff assist with their needs. Family members also praised the administrator’s personal approach and responsiveness when concerns arise. In contrast, negative comments raise concerns about staff courtesy and engagement, suggesting that experiences may vary.
One family member described medication management and transportation to medical appointments, while another said their loved one was comfortable and happy. Dining feedback is favorable in the available comments, including a family member’s report that the food has been very good and that three meals are served daily.
The facility offers a range of amenities and activities, including a piano, television, computer room, puzzle table, walking paths, gardens, and chickens. A family member also noted seasonal decorations and activities for residents. Descriptions of the physical environment differ: several comments characterize the facility as clean and well kept, while a critical review raises concerns about cleanliness, odors, and upkeep and describes the building as older.
Overall, management responsiveness, staff support, meals, and resident amenities are recurring strengths in the favorable feedback. The contrasting criticism means prospective residents and families may wish to ask about current housekeeping and maintenance practices, staff availability and communication, and how concerns are addressed.
