The Plaza at Richardson

    1301 Richardson Dr, Richardson, TX, 75080
    3.4 · 54 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chronic understaffing led to neglect

    I placed my loved one here and saw two extremes: some genuinely caring, helpful staff and a facility plagued by high turnover and chronic understaffing. I repeatedly experienced poor communication - phones not answered, long waits, rude or discriminatory behavior, and corporate decisions that ignored ethics. Care was inconsistent and sometimes dangerous: dirty feeding tubes, missed feedings/soiled bedding, weight loss, pneumonia/ICU, same-day discharges, and being denied return after hospitalization. I filed complaints with the state; despite pockets of good therapy and attentive nurses, overall I would not trust this place with a vulnerable family member.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.44 · 54 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.3
    • Meals

      2.4
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of The Plaza at Richardson

    About The Plaza at Richardson

    The Plaza at Richardson sits as a licensed senior living community, license number 102493, run by StoneGate Senior Care, and they've got a focus on building personal relationships with residents and their families because they believe care goes beyond meeting just physical needs, and families can visit during flexible hours if that's important. The place has both private and semi-private rooms, each with cable or satellite, and the site has been recently renovated, which adds a nice touch for folks looking for a fresh, clean environment, and if someone's keen on activities, there are arts and crafts and music programs, plus a garden area outside for some fresh air, and a computer room inside for those interested. There's no option to bring pets, which is worth noting for animal lovers, but there are religious, recreational, and social services running regularly and they offer services in both English and Spanish.

    Residents get three nutritious meals every day served in the dining room and guests are welcome to join for meals, and meals get planned by a licensed dietitian who can handle special diets or preferences, and a team of culinary staff works hard to make sure the food's both healthy and appealing. For health, the staff includes licensed nurses who are on duty 24 hours a day offering skilled nursing services, and there's also a secure unit for those who have Alzheimer's or Dementia and need extra help and layers of safety. The facility supports a variety of care levels, with Assisted Living, Memory Care, Rehab, In-House Dialysis, Vent Care, and Veterans Affair programs available, with physical, occupational, and speech therapy services offered right at the facility-including specialized wound care, short-term rehab (usually less than six weeks), and programs to help folks recover after surgery or illness. There's a focus on complex medical care, like stroke and neurological support, cardiac illness management, diabetes care, pulmonary management, and wound care, and they also handle medication management and have access to pharmacy consulting.

    Housekeeping, laundry, maintenance, and beauty or barber services all help keep daily life smooth, and the staff's there to help with medication, bathing, dressing, eating, and anything else a resident can't do alone. They offer transportation, including for dialysis treatments, and have extra services for podiatry, dentistry, optometry, and even hospice when needed. The building's gated for security, with both indoor and outside spaces, and residents can use the online portal for health and wellness connections or to handle payments.

    There's also a hot tub spa as one of the aquatic amenities, and while the facility works hard to focus on a home-like, friendly atmosphere, their main goal remains on quality care, with each resident getting a personalized care plan adjusted as health needs change over time. The Plaza at Richardson keeps a philosophy centered on serving others, and the team gives attention to both social and emotional needs as much as physical care, aiming to make every day both safe and meaningful for those who make the place their home.

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