Harbor’s Edge

    One Colley Ave, Norfolk, VA 23510
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.13·(56)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.1
    • Meals

      4.8
    • Amenities

      4.0
    • Value

      3.0

    Pros

    • Comprehensive continuum of care (independent, assisted, memory/rehab)
    • Onsite rehabilitation and therapy services (PT, OT, speech, aquatic therapy)
    • 24-hour medical access and higher-level clinical support
    • Multiple chef-driven dining venues with nutrition-focused menus
    • Extensive, varied activities and organized outings
    • Knowledgeable, compassionate caregiving and support staff
    • High cleanliness and well-maintained common areas
    • Robust amenities (gym, rooftop salt-water pool, library, spa, salon, bank)
    • Waterfront location with harbor views and walkable downtown access
    • Scheduled transportation to appointments and community destinations
    • Spacious apartment-style units with large bedrooms, closets, and in-unit dining
    • Strong social community and opportunities for active engagement

    Cons

    • High cost and complex pricing structure
    • Inconsistent staff professionalism and responsiveness
    • Ongoing construction and renovation-related disruptions
    • Limited visitor parking and restrictive parking policies
    • Mixed unit condition across older and newly renovated wings
    • Concierge and front-desk service variability
    • Contract, billing, and deposit transparency concerns
    • Intermittent accessibility and wayfinding challenges
    • Restricted delivery and drop-off logistics

    Summary of reviews

    Harbor’s Edge presents as a full-service, upscale senior living community with a clear strength in clinical breadth and on-site rehabilitation. The campus supports a continuum of care—independent living, assisted living, memory-support and inpatient-level rehabilitation—backed by 24-hour medical access and robust therapy offerings (physical, occupational, speech, and aquatic therapy). Several reviewers describe measurable clinical benefits during rehabilitation stays and highlight the facility’s top-tier equipment and therapy professionals.

    Staff and daily life receive frequent praise: many accounts emphasize compassionate, knowledgeable caregivers and a staff culture that facilitates resident independence and social engagement. Dining is consistently described as a standout feature, with multiple on-site restaurants, chef-prepared, nutrition-focused menus and high-quality meals. Activity programming is broad and active, including exercise classes, cultural outings, lectures, and specialty interests; the social atmosphere and opportunities for meaningful engagement are commonly cited as contributors to residents’ wellbeing.

    The physical campus is a notable asset. Harbor’s Edge offers luxury-style amenities—gym, spa, rooftop salt-water pool, large library, beauty parlor, and banking services—combined with waterfront views and a walkable downtown location convenient to transit and hospitals. Apartment-style living with sizable bedrooms, generous closets and in-unit dining options is appealing to those seeking an independent-living environment within a larger community.

    Patterns of concern center on operations, access and cost. The community commands a premium price, and reviewers identify the pricing model and financial terms as areas needing clearer communication. Renovations and construction activity on campus have produced intermittent disruption and inconvenience. Parking, delivery and visitor-access logistics are recurring operational pain points, and some reviewers report inconsistent performance at the concierge/front desk and variable responsiveness among staff teams. There are also comments about mixed unit conditions across older and newer wings and occasional accessibility or wayfinding issues.

    Overall, Harbor’s Edge is characterized by strong clinical and lifestyle offerings, high-quality dining, and an active social environment that many residents and families find transformative. Prospective residents should weigh the community’s premium cost and potential operational trade-offs—construction activity, parking and front-desk variability—against the benefits of onsite clinical depth, amenities and location. For families prioritizing rehabilitation services, therapeutic resources and a vibrant activity program, Harbor’s Edge is a compelling option; for those for whom cost, parking, or consistent front-line service are primary concerns, targeted questions and a careful review of contracts, waitlists and renovation timelines are advisable prior to commitment.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Harbor’s Edge is located at One Colley Ave, Norfolk, VA, 23510.

    About Harbor’s Edge

    Harbor's Edge sits at One Colley Avenue in Norfolk, overlooking the downtown skyline and the Elizabeth River, and the whole place really tries to make living easy and comfortable for seniors, with everything from secured covered parking to apartments with big windows, high ceilings, and even balconies where you can sit outside and watch the water or the lights of the city, and a lot of them have full kitchens with granite counters and washer-dryer sets so you can keep your independence. The community is designed for flexibility, so whether someone needs independent living, assisted living, memory support, or skilled nursing and rehab, each person gets a plan that fits their own needs with care that comes from nurses and staff who know what they're doing, and the licensed Nursing Facility and Assisted Living Facility have 60 and 33 beds, so people get help if they need it but also privacy and space. Harbor's Edge has its own Wellness Program with exercise classes, fitness programs, water aerobics in a heated indoor pool, and a clinic with doctors and nurses on-site plus daily wellness checks, so folks don't have to leave the building for basic care or wait forever for someone to check on them. The building takes safety seriously, with 24-hour security and maintenance, plus a resident alert system for emergencies, and the services like housekeeping and concierge take care of a lot of chores that might be harder to handle as you get older. There's a focus on keeping folks active with a social lounge called Horizon's Lounge on the 15th floor for watching sunsets over the river, a game room, card room, art studio, a movie theater, a spa and salon, and group trips to local events like the Harrison Opera House, along with regular hobby clubs run by the people who live there so no one's sitting idle. Food here is a big deal, because there are several dining choices, from Café Norfolk for quick casual bites to formal dining in the Harbor Room or sitting out on the River Terrace, with chefs who cook fresh meals and even host themed events and wine tastings, all backed by a culinary team that pays good attention to nutrition. The place has a business center with computers and printers, a well-stocked library, fast internet, and plenty of space for meetings or family gatherings in the Grand Hall, so residents can keep up with technology, hobbies, and visiting. The design, with two main towers connected by common areas and outdoor terraces, gives people places to walk and socialize, and there's easy access to the Elizabeth River Trail for anyone who likes to walk, bike, or just be outside. Living spaces can be customized in size, even penthouses, to suit different tastes, and there are thoughtful touches like superior soundproofing and individually controlled heating or cooling, so neighbors don't get under each other's skin. Harbor's Edge is run by a not-for-profit group overseen by a local board, with money put back into services for residents, and they use something called the True LifeCare® program, offering a predictable rate for care even if your health changes, so people have less to worry about when it comes to costs. Recognitions like the Best Designed Life Plan Community in America in 2022 and listings in U.S. News & World Report for independent living and continuing care show it stands out a bit, but the main thing is, the place gives seniors choices, help, and things to do, all in a well-kept spot by the water.

    People often ask...

    Harbor’s Edge offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 54 photos of Harbor’s Edge on Mirador.

    Yes, Harbor’s Edge allows residents to age in place and adjust their level of care as needed.

    The full address for this community is One Colley Ave, Norfolk, VA 23510.

    No, Harbor’s Edge does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Virginia, the Department of Social Services licenses assisted living facilities and publishes the results of its routine and complaint inspections.

    License number32772
    Facility typeAssisted Living Facility
    License class2yr
    Capacity83 residents
    Care servedAssisted Living, Non-ambulatory, Special Care Un
    ExpiresAugust 15th, 2027
    Special certificationAssisted Living, Non-Ambulatory, Special Care Un
    View the official license record

    Inspection Reports

    9

    Reports

    39

    Citations

    0

    Complaints

    5

    Years

    21 Aug 2026Inspection
    Found no deficiencies identified during the announced licensure modification inspection.
    03 Sept 2025Inspection
    Found multiple deficiencies in resident records, including missing fall risk assessments, unsigned service plans, missing discharge statements, and incomplete staff first aid certification.
    • 22VAC40-73-(5)-430-H-2
    • 22VAC40-73-(5)-325-B
    • 22VAC40-73-(6)-450-E
    • 22VAC40-73-(3)-260-A
    22 Jul 2024Inspection
    Identified multiple deficiencies across resident rounds, fire safety drills, individualized service plans, staff records, medication management, cognitive assessments, and staff training, showing non-compliance with several Virginia regulations.
    • 22VAC40-73-(3)-260-A
    • 22VAC40-73-(6)-450-F
    • 22VAC40-73-(6)-450-E
    • 22VAC40-73-(10)-1140-B
    • 22VAC40-73-(8)-930-D
    • 22VAC40-73-(9)-970-A
    • 22VAC40-73-(6)-680-D
    • 22VAC40-73-(10)-1090-A
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(3)-250-C
    12 Sept 2023Inspection
    Investigators identified deficiencies across several areas including care planning updates, cognitive impairment assessments, background checks, admission documentation, license posting, medication management, menus, disclosure acknowledgments, and placement documentation.
    • 22VAC40-73-(6)-660-A
    • 22VAC40-73-(10)-1110-A
    • 22VAC40-73-(2)-50-B
    • 22VAC40-90-(BC3)-40-B
    • 22VAC40-73-(6)-610-B
    • 22VAC40-73-(2)-40-B-8
    • 22VAC40-73-(5)-310-D
    • 22VAC40-73-(6)-440-B
    • 22VAC40-73-(6)-640-A
    • 22VAC40-73-(10)-1090-A
    • 22VAC40-73-(6)-450-F
    23 Jun 2023Inspection
    Found a deficiency in staff training; one direct care staff member lacked the required annual training hours.
    • 22VAC40-73-(3)-210-B
    23 Mar 2023Inspection
    Found that private duty personnel not employed by a licensed home care organization provided direct care without proper ISP documentation or current TB evaluations. The records for the private duty staff did not include provider qualifications.
    • 22VAC40-73-(3)-220-B
    23 Mar 2023Inspection
    Found no deficiencies. Observed a newly renovated, safe, secure environment.
    25 Jul 2022Inspection
    Identified multiple deficiencies in staff records, resident rights, safety, and training related to documentation, approvals, and assessments.
    • 22VAC40-73-(8)-940-A
    • 22VAC40-73-(6)-550-G
    • 22VAC40-73-(6)-440-B
    • 22VAC40-73-(5)-330-A
    • 22VAC40-73-(5)-350-B
    • 22VAC40-73-(3)-250-C
    • 22VAC40-73-(3)-210-A
    • 22VAC40-73-(5)-325-B
    • 22VAC40-73-(10)-1100-A
    • 22VAC40-73-(6)-440-A
    28 Jul 2021Inspection
    Identified two deficiencies: hot water temperatures exceeded the allowed range and a resident was admitted to memory care without a prior written independent physician assessment confirming inability to recognize danger.
    • 22VAC40-73-(8)-860-G
    • 22VAC40-73-(10)-1090-A

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Harbor’s Edge. The information above has not been verified or approved by the owner or operator. For exact information, please contact Harbor’s Edge directly. There is no cost for this service. We are compensated by the community you select.

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