Bay Harbor Memory Care & Assisted Living

    4897 Innovation Dr, DeForest, WI 53532
    • Assisted Living
    • Memory Care

    Modern, clean, compassionate senior care

    I toured several places and chose this one for my mom - the building is beautiful, modern, and spotlessly clean with wide, light-filled common areas and accessible bathrooms. The staff are warm, attentive, and engage residents by name; caregivers and hospice were compassionate and supportive during the transition, and the chef's meals are restaurant-quality. Residents clearly love it here, and I feel confident recommending this facility to families.

    Loved one of resident
    Jul 2026

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    Reviews

    3.38·(45)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.1
    • Meals

      3.1
    • Amenities

      3.7
    • Value

      2.5

    Pros

    • Clean, well-maintained facility
    • Spacious, open common areas and wide hallways
    • Accessible, modern bathrooms
    • Natural light and large windows
    • Pleasant outdoor spaces and porches
    • Country/rural setting
    • Chef-driven kitchen and accommodating dining
    • Generally well-prepared meals
    • Compassionate and friendly caregiving staff
    • Attentive nursing and hospice services
    • Personalized resident assessment and care planning
    • Private-pay option availability
    • Engaging activities program (including outdoor options)
    • Effective housekeeping when staffed
    • Newer, modern facility design

    Cons

    • High staff turnover
    • Chronic understaffing and low staffing levels
    • Inconsistent staff training and competency
    • Weak leadership continuity and frequent management changes
    • Limited onsite management presence and oversight
    • Gaps in clinical-incident response and family communication
    • Inconsistent meal-service continuity and menu variety
    • Unreliable activities-program continuity
    • Insufficient housekeeping and laundry staffing
    • Gaps in medication-administration controls and safety protocols
    • Low starting salaries and related morale issues
    • Security and personal-property management weaknesses
    • Communication gaps between administration and families
    • Inconsistent basic care delivery and call-response times
    • Limited clinical oversight for high-acuity residents

    Summary of reviews

    Reviews of Bay Harbor Memory Care & Assisted Living present a divided picture: multiple families praise the physical environment, dining when led by an experienced chef, and the compassion of many frontline caregivers, while several operational and clinical concerns recur across accounts. The building itself is frequently described as clean, modern, and spacious, with wide hallways, accessible bathrooms, large windows and pleasant outdoor areas that residents and families find attractive. When leadership and clinical staffing are stable, reviewers note attentive nursing, effective hospice partnerships, personalized intake assessments, and an activities program that includes outdoor options.

    Staffing and care quality are the most common areas of concern. Reviewers describe high turnover, chronic understaffing, and variable staff training, which translate into inconsistent basic-care delivery and slower call-button response at times. A number of families credit specific caregivers and recent hires (a new director and nurse) with marked improvements in day-to-day care, while others describe ongoing lapses in communication and clinical follow-up after incidents. There are also concerns about clinical-incident response and family notification pathways; some families reported prolonged hospitalizations following falls and raised concerns about follow-up communication and care coordination.

    Dining and activities receive mixed evaluations. Many reviewers praise the kitchen when led by a chef with a restaurant background and describe generally good, accommodating meals; others note warmed or reheated meals, limited menu choices on certain days, and inconsistent access to fresh vegetables. The activities program is described as lively at times, including outdoor events, but it has also experienced instability related to staff turnover and leadership changes that affected program continuity.

    Operational and leadership issues are prominent themes. Frequent director changes and perceived limited onsite management presence have contributed to a sense of weak oversight. Reviewers identify low starting wages, resulting morale pressures, and operational gaps such as insufficient housekeeping and laundry coverage when staffing is limited. Concerns were also raised about property-security practices and specific allegations of theft; whistleblower concerns were mentioned by a small number of reviewers. These issues underscore inconsistent administrative follow-through on family communication and property management.

    Taken together, the pattern in reviews suggests a facility with strong physical assets and many dedicated caregivers, but one that has struggled with staffing stability, leadership continuity, and consistent clinical oversight. Several families report tangible improvement after targeted leadership hires; others caution that problems may re-emerge if turnover resumes. Prospective families would likely benefit from asking about current staffing ratios, leadership tenure, incident-response protocols, medication-safety procedures, and housekeeping/laundry coverage, and from visiting during different shifts to observe care consistency firsthand.

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    Location

    Map showing location of Bay Harbor Memory Care & Assisted Living

    Bay Harbor Memory Care & Assisted Living is located at 4897 Innovation Dr, DeForest, WI, 53532.

    About Bay Harbor Memory Care & Assisted Living

    Bay Harbor Memory Care & Assisted Living sits in DeForest, Wisconsin, in a quiet area that feels like a real home, and when you walk in you'll quickly notice it's built on simple ideas like comfort, dignity, and the privilege to serve others, since the place even got its name from the owner's own grandmother, Marion, who meant a lot to them over the years. Bay Harbor's single-floor design makes moving around easy for everyone, especially with the wide hallways, big windows letting in natural light, and helpful handrails everywhere, plus they've secured the grounds and have special programs to keep people with memory loss from wandering, which can be so important for folks with Alzheimer's or dementia. The rooms are private, have ensuite bathrooms with walk-in showers, and residents can bring in whatever decorations or keepsakes they want to help feel settled, and some apartments come with kitchens and laundry, for those wanting a little more independence or needing a bit of help but still able to do some things themselves.

    There's always staff around-caregivers, medical professionals, and even a part-time nurse on hand-so residents get help day or night, whether it's medication reminders, managing diabetes, or any other health issues, and Bay Harbor's care model, now over 34 years in the making, means everyone gets an individualized plan after a careful evaluation, paying just for the services they actually need, rather than a set package. Memory care here is specially recognized, with sensory programs like a fish tank sitting area, activities that use sound, smell, and touch, plus life-enriching events and daily exercise to keep minds and bodies active. There are music sessions, bingo, art and crafts, tabletop and board games, educational talks, and facilitated outings, so no one gets bored or feels left out, and you'll often see folks chatting in the backyard garden, the cozy lobby with its fireplace, or relaxing in the bistro or library.

    Meals are home-cooked, served three times a day in communal dining rooms, with menus overseen by a Registered Dietician to make sure everyone gets what's good for them, and there's even a private family dining space for special visits or small get-togethers. Amenities like an on-site beauty salon, a coffee shop, fitness rooms, a game room, and Wi-Fi in units and common areas mean folks can stay as connected and busy as they want, whether they're reading a good book or joining a group puzzle. Housekeeping, linens, and laundry are taken care of, and there's cable TV too, which makes life a lot easier, and for people who like fresh air, the gardens, patios, and walking paths around the community are open for strolls or just sitting with a friend or a pet, because the facility does allow pets with some guidelines. Bay Harbor covers every angle with emergency alert systems, an on-site internet café for keeping in touch with relatives, guest parking for visitors, and even overnight accommodations for guests who might want to stay close by.

    They offer a full spectrum of care-there's assisted living, independent living, advanced care, memory care, skilled nursing, home health (even Medicare-certified), non-medical home care, adult day services, and hospice and palliative care, so families can feel secure knowing their loved one will have support as needs change. Therapy services include physical and speech therapy, and trained personal care assistants help with daily tasks like bathing, dressing, or meals. They accept Medicaid, Medicare, insurance, checks, and credit cards, so families have several payment options. Many residents' families have praised the friendly atmosphere and staff's helpfulness, and staff members get ongoing training so they know how to meet everyone's unique needs. The whole place is focused on promoting independence and choice, always looking out for each person's comfort, happiness, and well-being, and it stays true to being a home-like environment where seniors can spend their days with dignity, good company, and peace of mind.

    People often ask...

    Bay Harbor Memory Care & Assisted Living offers assisted living and memory care.

    There are 14 photos of Bay Harbor Memory Care & Assisted Living on Mirador.

    The full address for this community is 4897 Innovation Dr, DeForest, WI 53532.

    No, Bay Harbor Memory Care & Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0018717
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity40 residents
    LicenseeDARRIN COMPANIES LLC
    Care servedAdvanced Aged, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveOctober 1st, 2022

    Inspection Reports

    7

    Reports

    4

    Type A Citations

    0

    Type B Citations

    3

    Complaints

    3

    Years

    09 Oct 2025Verification
    Found no deficiencies after a verification visit conducted on 2025-10-09.
    27 May 2025Verification
    Identified two deficiencies, including a repeat violation related to medication administration and a separate deficiency where a resident did not receive prescribed inhaled medications.
    • Wis. Stat. ch 50Repeat deficiency – medication administration
    • Medication administration – inhaled medications not provided as prescribed
    13 Jan 2025Verification
    Investigated a complaint and found deficiencies in medication administration, particularly with inhaled therapies; violations cited.
    • SOD YSHR12Medication administration deficiency related to inhaled therapies
    15 Oct 2024Complaint
    Investigated a complaint and identified multiple deficiencies in safety, nutrition, and resident care, including repeated issues across categories.
    • Type ANutrition and hydration deficiencies
    • Type AInjuries of unknown source investigated
    • Type AResident safety and care planning deficiencies
    06 Jun 2024Complaint
    Investigated an allegation of abuse/neglect and substantiated three complaints; identified nine deficiencies, including a repeat violation.
    • Type ADHS 83.12(4)Investigation of abuse/neglect and related deficiencies
    02 Apr 2024Complaint
    Investigated a complaint and identified twelve deficiencies, including failure to provide admission agreements upon admission; two complaints were substantiated.
    • DHS 83.29(2)Admission agreement not completed before or at admission
    • DHS 83.29(2)Admission agreements not completed before or at admission for residents reviewed
    30 Oct 2023Verification
    Found no deficiencies identified during the verification visit. A $200 revisit fee is being assessed.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Bay Harbor Memory Care & Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bay Harbor Memory Care & Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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