RegalCare at Glen Ridge

    120 Murray St, Medford, MA 02155
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Beautiful modern compassionate Alzheimer's care

    I placed my aunt here and I'm very pleased - beautiful, hotel-like grounds and modern, spotless facilities with a secure Alzheimer's unit and lovely, comfortably sized rooms (you can bring your own furniture). The staff are attentive, compassionate and responsive; meals, activities and walking paths add to a homelike, well-run community, and admissions-to-discharge was seamless. I would recommend this facility.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    3.20·(25)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.4
    • Meals

      2.0
    • Amenities

      3.8
    • Value

      1.5

    Pros

    • Attractive grounds and hotel-like interior
    • Well-maintained, modern facility
    • Secure dementia/Alzheimer's unit
    • Spacious, customizable resident rooms
    • Strong outpatient physical and occupational therapy
    • Engaging activities (art, music, walking paths)
    • Clean bathrooms and common areas
    • Support for end-of-life care
    • Seamless admissions-to-discharge for many rehab cases
    • Flexible meal-service options and community dining spaces
    • Responsive and compassionate clinical leadership
    • Positive respite and short-stay experiences

    Cons

    • Staff conduct and resident handling
    • Inconsistent staffing levels and weekend shortfalls
    • Delays in responding to resident call requests
    • Gaps in medication administration and discharge medication processes
    • Inconsistent food quality, limited menu choices, and meal-service errors
    • Unreliable phone and front-desk communication systems
    • Sanitation and incontinence-care issues in some units
    • Maintenance and infrastructure problems (elevators, equipment)
    • Leadership turnover and inconsistent management practices
    • Variable care quality between shifts and units
    • Frequent emergency and security interventions

    Summary of reviews

    Reviews portray a facility with notable strengths in physical environment, therapy services, and certain aspects of clinical leadership, alongside recurring operational and care-delivery concerns. Many families praise the building and grounds — a hotel-like atmosphere with well-kept interiors, attractive walking paths, and a secure dementia/Alzheimer's unit. Resident rooms are described as roomy and customizable, and several accounts highlight successful short-term rehabilitation experiences driven by a well-regarded PT/OT team. Activities such as art and music, communal dining spaces, and flexible meal-service options contribute to a homelike feel for some residents.

    Care and staff descriptions are mixed. Multiple reviewers describe compassionate, attentive caregivers and responsive nursing leadership who address concerns and facilitate positive outcomes, including effective end-of-life support. At the same time, there are consistent concerns about staff conduct, responsiveness, and handling of residents; these include delays in attending to call-button requests and inconsistent assistance, particularly on weekends or during short-staffed periods. There are also allegations of harmful staff conduct in a small number of accounts; families considering this community should review any available regulatory records and ask management about staff training, supervision, and incident-resolution processes.

    Dining and daily living services show variability. Positive comments note flexible meal service and pleasant communal dining, but other comments describe cold meals, limited menu choices, and occasional meal-service errors or substitutions. Some residents and family members find the food inferior to home cooking. Medication processes and discharge medication handling are another area of concern, with accounts indicating gaps in medication administration controls and inadequate discharge medication provision or instructions on occasion.

    Facility maintenance and communications present a mixed picture. The physical plant is generally praised for cleanliness and modern finishes, yet reviewers also describe maintenance problems—including elevator malfunctions—and sanitation or incontinence-care issues in certain units. Communication problems are highlighted around phone access, front-desk responsiveness, and family communication at discharge; these operational weaknesses amplify family anxieties when clinical concerns arise. Several reviewers mention leadership turnover and the effects of management changes on consistency of care and operations.

    Overall, the community offers clear strengths in environment, therapy services, and dedicated staff in many instances, but it also demonstrates operational vulnerabilities that can affect day-to-day resident experience and safety. Prospective residents and families should weigh the facility’s physical and therapeutic advantages against variability in staffing, responsiveness, dining, and medication/discharge processes. When evaluating this facility, ask to see staffing patterns (including weekend coverage), incident log and corrective-action summaries, medication-administration protocols, meal menus and accommodations, and recent inspection or licensing records to ensure expectations align with current operational performance.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of RegalCare at Glen Ridge

    RegalCare at Glen Ridge is located at 120 Murray St, Medford, MA, 02155.

    About RegalCare at Glen Ridge

    RegalCare at Glen Ridge sits in Medford, Massachusetts, and works as a skilled nursing facility with 164 certified beds, taking care of residents who need either short-term rehab after a hospital stay or long-term care due to frailty, and you can see they handle a lot of cases each day, with about 110 residents at a time and services like memory care, assisted living, and even an adult care home environment, plus they offer independent living for those who don't need as much help. You see nurses there day and night, with a team led by folks like Sarah Yifru and Dr. Elmi handling internal medicine, all working under Director of Rehabilitation Harita Parikh, PT, who knows cardio-pulmonary care and makes sure rehab is thorough, and there's a Director of Human Resources & Payroll named Katlind Bruneau keeping the staff side in order, though it's worth noticing their nurse turnover rate is 59.4%, which runs higher than the state average. Nurse hours per resident per day are 3.73, falling a bit short of the state average of 3.9.

    You'll find services for nearly any medical need, including lipid disorders, arthritis, wound care, neurological care, speech and physical therapy, psychiatric care, orthopedic rehab after joint replacements or amputations, pain management, discharge planning, and medication management, and they're equipped for special care like audiology, bariatric support, and colostomy care, as well as hospice. They even have post-hospital rehab and outpatient therapy, and offer pet therapy, which can be comforting. Beyond healthcare, the building itself looks out over a suburban area and offers pleasant views, with gardens and courtyards for fresh air, private and semi-private apartments featuring private bathrooms, full air conditioning, and climate controls. Residents get access to amenities like cable television, wireless internet, phones, a theatre, comfortable lounges with fireplaces, beauty salon/barber services, spa options, a smoke-free setting, and mail and newspaper delivery, and pets can come too.

    Dining choices include restaurant-style meals, private dining rooms for special moments, a café menu available all the time, and in-room dining for those who'd rather stay put. You'll also see activity and fitness rooms, wellness programs, sunrooms, a recreation program, and private hospice rooms for those in need. For safety, there's around-the-clock emergency alert and response, plus pharmaceutical delivery. The staff offers support for self-care and calm, like encouraging mindful breathing and enjoying quiet moments, and they appreciate building connections between different ages to keep a sense of community. They do face some challenges and have had a history of serious quality issues, with recent inspections uncovering deficiencies-including two infection-related citations, 94 total deficiencies on record, and fines as high as $196,414 from standard inspection and $73,306 after a complaint inspection-plus being tagged as a Special Focus Facility Candidate, which means government agencies are holding a close watch, so it's good to check current records if you care about the most recent oversight. Facility hours run from 9:00 to 21:00 every day, so visitors and residents have extended accessibility. Dr. Vivienne Yumasi is among the medical doctors who see patients regularly, and Dr. Elmi focuses on safety and health for all. The staff continues offering the same bed capacity and services after their latest ownership change, and the company classifies itself as a public organization.

    People often ask...

    RegalCare at Glen Ridge offers assisted living, memory care, and skilled nursing.

    There are 11 photos of RegalCare at Glen Ridge on Mirador.

    The full address for this community is 120 Murray St, Medford, MA 02155.

    No, RegalCare at Glen Ridge does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of RegalCare at Glen Ridge. The information above has not been verified or approved by the owner or operator. For exact information, please contact RegalCare at Glen Ridge directly. There is no cost for this service. We are compensated by the community you select.

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