Eger Healthcare

    140 Meisner Ave, Staten Island, NY 10306
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Excellent care, attentive staff, comfortable

    I placed my mom here for short-term rehab and have been very pleased. The nurses, CNAs, therapists and social workers are professional, kind and attentive - care was effective and staff kept us informed. The facility is clean and neat, rooms are comfortable with nice views, check-in and on-site parking were easy, and activities/dining were enjoyable; our family felt supported and grateful.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.25·(95)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.2
    • Meals

      2.7
    • Amenities

      3.3
    • Value

      2.3

    Pros

    • Compassionate, attentive nursing and aide staff
    • Skilled physical and occupational therapy services
    • Engaging recreation and social programming (bingo, music, Zumba, outings)
    • Clean, well-maintained outdoor grounds and scenic wooded setting
    • Private rooms with kitchenette and living area available
    • On-site dining and cafeteria with positive meal experiences
    • Accessible outdoor seating and gazebo
    • Hair salon and personal-care services on site
    • Accommodation for dietary needs and housekeeping services
    • Respite and short-term rehabilitation options
    • Friendly and helpful administrative and social-work support
    • Regular family communication and updates

    Cons

    • Chronic understaffing affecting day and night coverage
    • Inconsistent responsiveness to call-button and urgent requests
    • Incontinence-care delays and related sanitation concerns
    • Medication and oxygen-management inconsistencies
    • Gaps in safety monitoring and fall-prevention practices
    • Variable food quality and inconsistent dining experiences
    • Aging interior infrastructure and deferred maintenance
    • Inconsistent staff conduct and family communication tone
    • Uneven therapy intensity and rehabilitation follow-through
    • Intermittent elevator outages affecting access and emergency risk

    Summary of reviews

    Eger Healthcare elicits strongly mixed impressions. Many families praise the caregiving staff, describing nurses, CNAs, therapists and some social workers as compassionate, attentive and knowledgeable. The facility offers strengths in rehabilitation services, with several comments highlighting effective physical therapy, and a broad activities program including bingo, music, Zumba and regular outings that support social engagement. The campus and grounds are consistently described as attractive and well kept, with outdoor seating, a gazebo and wooded views; private rooms with kitchenettes and accessible common areas are noted as positive environment features.

    At the same time, a persistent pattern of operational weaknesses emerges across reviews. Chronic understaffing is the most commonly cited concern and is linked to delayed responses to call buttons, limited time spent with residents, lapses in hygiene and medication/oxygen-management inconsistencies. Several accounts describe safety-related problems such as falls, insufficient overnight monitoring, and what families characterize as gaps in clinical follow-up. These recurring patterns suggest that staffing levels and clinical monitoring protocols are core areas for improvement.

    Facility condition and service consistency also vary. While exterior areas and some units are described as very clean and well maintained, other comments point to interior aging, heater and maintenance issues, odor concerns in certain areas, and variable housekeeping performance. Dining receives mixed feedback: some reviewers enjoyed meals and specific menu items, while others found food quality uneven. Therapy and rehabilitation are generally highlighted as a strength, yet a subset of families felt therapy intensity and individualized exercise plans were insufficient.

    Management and communication present a mixed picture. Several reviewers commend helpful administrators and social workers, while others describe inconsistent family communication, delayed administrative responses after clinical incidents, and a perception that financial priorities can influence care decisions. Notably, there are mentions of serious clinical concerns and an investigation following an adverse outcome; families considering placement should ask about recent inspections, incident follow-up, and any corrective actions taken.

    For prospective residents and families: Eger offers strong social programming, attractive grounds, and experienced therapy staff, and many families report positive, compassionate direct-care interactions. However, variability in staffing levels, responsiveness, clinical monitoring and interior maintenance suggests the facility may perform best for individuals whose care needs are stable and do not require intensive overnight observation. Key questions to raise on a tour include current staffing ratios (day and night), average call-button response times, protocols for medication and oxygen administration, fall-prevention measures, housekeeping schedules, and recent regulatory or incident-history documentation.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Eger Healthcare

    Eger Healthcare is located at 140 Meisner Ave, Staten Island, NY, 10306.

    About Eger Healthcare

    Eger Health Care & Rehabilitation Center sits at 140 Meisner Ave in Staten Island, and it's a nonprofit skilled nursing facility with 378 beds, where they care for people needing short-term rehab, long-term or chronic care, memory care, Huntington's Disease care, or end-of-life help, and you'll find a main building and an assisted living building spread across the grounds with a big Eger sign up on the hill and buildings that hold folks' rooms, a café, a gym, and extras like a beauty salon, barber shop, a piano lounge, meditation room, internet lounge, laundry services, security, even a playground and outdoor patios with gardens for some fresh air, and you know, there are rooms for folks to gather or enjoy a meal or relax when they want a change of scene. Eger Healthcare's been around for years under Eger Lutheran Homes and Services, following Lutheran values, offering care whether or not you can pay, and it's clear from the records that they aim for solid care because Medicare and Medicaid approved all the beds, and there's been no penalties or fines in the past three years. The center isn't in a hospital or a Continuing Care Retirement Community; it runs on its own with a board of directors, and there's a Resident Council if anyone wants to bring up concerns or talk with staff. If you look at the CMS ratings, they got 5 stars overall-same for health inspections and quality of resident care-and as of June 18, 2018, they had no violations, but staffing levels come in at 3 stars with about 48 minutes of registered nurse time per resident a day, which isn't the highest but seems to get the job done, and there's physical therapy for those who need it, averaging about 7 minutes per day per resident. People here get specialized care, especially the short-stay folks after a hospital stay who want to get back on their feet-with a re-hospitalization rate at 24.1%-and the numbers say only 1.1% got antipsychotic medication, with pressure ulcers at 0.2% and high vaccination rates for flu and pneumonia among these residents. Long-stay residents see strong scores too-five stars for their category-with 1.31 hospitalizations and 0.31 emergency room visits per 1,000 days, 1.3% falls with major injury, a pressure ulcer rate of 5.2% in high-risk residents, a urinary tract infection rate of 2.0%, and 1.0% with a catheter, which aren't zero but are better than many places, and yes, some folks do decline in movement or need more help over time (about 18.1% and 8.5%, respectively), and 4.1% report moderate or severe pain, but those numbers are tracked and reported. Nurses, aides, and therapists work together, with safety and infection protocols in place, extra PPE training, respiratory etiquette, early testing, all handled under the eye of an Infection Prevention and Control Nurse and a medical director, so they're watching out for illness. Programs at Eger focus on patient care days, and the care team pays attention to physical, mental, and emotional needs. Specialized services include home care, children and adult hospital care for those with special needs, Huntington's, memory problems, and especially end-of-life comfort, offering people and families some peace in hard times. With the amenities, services, and stable staffing, Eger Healthcare doesn't try to be anything it's not; it's a large nonprofit skilled nursing and rehab center that aims to give solid, compassionate care to seniors and people with special needs in Staten Island.

    People often ask...

    Eger Healthcare offers assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 7 photos of Eger Healthcare on Mirador.

    Yes, Eger Healthcare allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 140 Meisner Ave, Staten Island, NY 10306.

    No, Eger Healthcare does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Eger Healthcare. The information above has not been verified or approved by the owner or operator. For exact information, please contact Eger Healthcare directly. There is no cost for this service. We are compensated by the community you select.

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