Mirador estimate
    $2,800/month

    Spring Arbor of Steele Creek

    13600 S Tryon St, Charlotte, NC 28278
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.82·(68)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.9
    • Meals

      2.9
    • Amenities

      3.6
    • Value

      2.0

    Pros

    • Kind, patient, and respectful staff–resident interactions
    • Dedicated memory-care teams and individualized support
    • Approachable admissions staff and helpful move-in guidance
    • Regular family engagement and supportive communication from some staff
    • Activities that encourage socialization, engagement, and enjoyment
    • Clean, well-maintained spaces in many visits
    • Positive family access through video calls during visitor restrictions
    • Convenient location and manageable community layout
    • Dietary accommodations and meals enjoyed by some residents

    Cons

    • Staffing shortages, turnover, and uneven service across shifts
    • Inconsistent personal-care assistance and housekeeping
    • Medication-administration and medication-reconciliation weaknesses
    • Gaps in clinical oversight, transfer safety, and incident response
    • Delayed family communication and inconsistent notification practices
    • Variable meal quality, portions, and dietary accommodation
    • Billing and medication-charge transparency concerns
    • Inconsistent tracking of residents’ clothing and personal belongings
    • Unreliable transportation availability
    • Uneven activity access and resident stimulation
    • Variable room sizes and limited home-like furnishings
    • Historical licensing and operational-continuity uncertainty during ownership changes

    Summary of reviews

    Experiences at Spring Arbor of Steele Creek—also referred to in older reviews as Wickshire Steele Creek—vary substantially. Positive accounts describe residents who feel comfortable and socially connected, with families especially praising memory-care staff for patience, kindness, redirection, and individualized attention. Some families say their loved ones’ mood and well-being improved, and several describe staff taking time for personal interactions and keeping relatives involved. Other accounts raise significant concerns about the consistency of daily care, including bathing and incontinence support, housekeeping, medication management, and assistance with mobility. Families have also described falls or other health events with gaps in follow-up or notification. These differing accounts suggest that care quality may depend on staffing and the resident’s needs; families should ask how care plans are implemented and monitored across shifts.

    Staff and leadership feedback is similarly mixed. Admissions and sales staff are often described as knowledgeable, responsive, and empathetic, and some families praise hands-on leaders and specific memory-care employees. At the same time, reviews cite frequent leadership and staff changes, short staffing, and less consistent responsiveness on weekends. Families have described difficulty reaching staff by phone or email and delays in getting answers about care or billing. Some accounts also raise concerns about medication charges, financial assistance, and tracking personal belongings, making clear written explanations and regular follow-up important.

    Dining and activities receive varied assessments. Some residents enjoy the meals, and one family specifically appreciated accommodation of dietary needs. Others describe food as bland or inconsistent, portions as inadequate, or dietary preferences as not reliably met. Positive reviews mention crafts, group programming, therapy, and social activities; other families felt that stimulation or assistance joining activities was limited. Transportation is another area to clarify, as reviews describe vehicle reliability problems and limited alternatives for appointments.

    Descriptions of the physical environment range from clean, attractive, and well maintained to concerns about room cleanliness, odor, small room size, or a less home-like feel. Some reviewers liked the community’s manageable layout and location, while others noted limited outdoor access or furnishings that felt sparse. Management and regulatory context also changed over time: reviews refer to a 2024 ownership transition and include historical concerns about licensing and operational continuity. Those claims do not establish the facility’s current status, so prospective residents should verify current licensing, staffing, services, and policies directly. Overall, the positive experiences indicate that the community can provide compassionate and engaging care, while the range of reports makes an in-person visit, detailed care-plan discussion, and follow-up questions about staffing, medication procedures, incident communication, dining, and fees especially worthwhile.

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    Location

    Spring Arbor of Steele Creek is located at 13600 S Tryon St, Charlotte, NC, 28278.

    About Spring Arbor of Steele Creek

    Spring Arbor of Steele Creek sits in Charlotte, North Carolina, at 13600 S. Tryon Street, with a purpose-built design for both assisted living and memory care, which means they welcome adults aged 55 and older, folks with Alzheimer's and dementia, and people who may need daily help with things like dressing, bathing, or medication. The community offers studio and semi-private suites, with a few one-bedroom options, and accepts both cats and dogs as pets. They've got on-site services like a gym, haircuts and barber services, physical therapy, and a dedicated musical group made up of residents. You'll find common areas indoors and outside, including gardens, patios, and even a gardening group. Meals can be shared in a restaurant-style dining room, in a private room, or through room service, and special diets like low-sodium or low-sugar are supported. Friends and family are invited to join for guest meals.

    There's a focus on residents living with dignity and independence, with round-the-clock staff that includes nurses, a doctor on call, and activity directors always around. Spring Arbor helps with activities of daily living, such as grooming and help with medication, and they handle both scheduled and as-needed medication administration, including injections and blood sugar checks. They've got VA benefits assistance and take both checks and credit cards for payment, and there's resident and guest parking right onsite. For folks needing a break or recovering from a hospital stay, respite care is available, whether for a day, a week, or longer, meant to help someone get back on their feet.

    Spring Arbor of Steele Creek uses safety technology like bracelets with alarms to prevent wandering, especially in their secured memory care building, and they accept folks who are at risk of wandering or who show physical or exit-seeking behavior. Staff receive special training to help people with memory loss, physical care needs, and complex behaviors. The community has an Individualized Care Plan (ICP) for each resident, adjusted regularly after health checks to meet changing needs.

    People living there join in daily activities like game nights, art classes, stretching and yoga, gardening, devotional services, offsite trips, educational talks, book clubs, and community service. There's also music, fitness facilities and programs, arts and crafts spaces, and a regular set of hobbies and social opportunities to keep both mind and body active. Housekeeping, laundry, dry cleaning, maintenance, linen service, homecare, and skilled nursing are on hand. For those who qualify, they help with VA aid and attendance. Language support is in English, and the community is designed to meet both basic daily needs and more advanced health concerns, including hospice care when that becomes necessary. Everything works toward helping older adults live as meaningfully and comfortably as possible, in a setting reviewed and licensed by the state of North Carolina, license number HAL-060-175. Spring Arbor of Steele Creek encourages tours, so people can meet staff and residents, see the apartments, and get a feel for the place before making any decisions.

    People often ask...

    Spring Arbor of Steele Creek offers competitive pricing, with rates starting at a cost of $2,800 per month.

    Spring Arbor of Steele Creek offers assisted living and memory care.

    There are 34 photos of Spring Arbor of Steele Creek on Mirador.

    The full address for this community is 13600 S Tryon St, Charlotte, NC 28278.

    No, Spring Arbor of Steele Creek does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.

    License number100540
    Facility typeAdult Care Home
    Capacity90 residents
    View the official license record

    Inspection Reports

    45

    Reports

    53

    Type A Citations

    40

    Type B Citations

    25

    Complaints

    12

    Years

    06 Aug 2026Follow-Up
    Investigated follow-up survey found deficiencies in resident assessments and care planning, as well as in medication administration and documentation.
    • 10A NCAC 13F .0801 (a) (b)Resident Assessment
    • 10A NCAC 13F .0802Resident Care Plan
    • 10A NCAC 13F .1004 (a)Medication Administration
    • 10A NCAC 13F .1004 (j)Medication Administration
    06 Aug 2026Follow-Up
    Identified deficiencies in resident assessment and care planning with incomplete or untimely care plans for several residents, and documentation gaps related to medications. Corrective actions and timelines were provided.
    • 10A NCAC 13F .0802(a) (b) (c)Resident Care Plan
    • 10A NCAC 13F .0801(a) (b)Resident Assessment
    28 May 2026Inspection
    Inspectors found multiple deficiencies related to dietary management and medication/diet documentation, including improper meal service and missing or unclear diet orders and related records.
    • Type A—Dietary/therapeutic diet not followed
    • Type A—Dietary orders not followed/dated
    • Type A—Therapeutic diet menu discrepancies
    • Type A—Medication administration/documentation issues
    28 May 2026Inspection
    Found that therapeutic diets were not consistently served as ordered for several residents, and there were medication administration and MAR accuracy deficiencies.
    • 10A NCAC 13F .0904(e)(4)Nutrition and Food Service
    • 10A NCAC 13F .1004Medication Administration
    • 10A NCAC 13F .1004 (j)Medication Administration Records
    11 Jun 2025Follow-Up
    Identified multiple deficiencies in the building’s upkeep, fire safety systems, and exhaust ventilation, including unfinished repairs and nonfunctional fans.
    • 10A NCAC 13F .0306Housekeeping and furnishings
    • 10A NCAC 13F .0311Building Equipment Maintained Safe, Operating
    • 10A NCAC 13F .0311Exhaust Ventilation
    11 Jun 2025Follow-Up
    Observed multiple maintenance and safety deficiencies, including nonfunctional exhaust ventilation across several areas and ongoing repairs to the facility's physical plant.
    • 10A NCAC 13F .0311Exhaust Ventilation
    • 10A NCAC 13F .0300Physical Plant - Housekeeping and Furnishings
    11 Jun 2025Construction
    Found two deficiencies: interior areas not kept clean or in repair, including removed finishes in the rear service hall/laundry, and a plumbing system not maintained safely resulting in water discharge.
    • Type A10A NCAC 13F .0306Housekeeping and Furnishings
    • Type A10A NCAC 13F .0311Other Requirements
    16 Apr 2025Construction
    Identified multiple deficiencies in corridors, entrances, exterior grounds, housekeeping, and safety systems. Found obstructed egress, missing wanderer alarms, unclean conditions, and several safety system failures.
    • 10A NCAC 13F .0305 PHYSICAL ENVIRONMENT (g)Corridors free of equipment and obstructions
    • 10A NCAC 13F .0305 PHYSICAL ENVIRONMENT (h)Entrances/Exits-Wanderer Alarms
    • 10A NCAC 13F .0305 PHYSICAL ENVIRONMENT (m)Outside Premises-Clean, Safe
    • 10A NCAC 13F .0306 HOUSEKEEPING AND FURNISHINGSHousekeeping and Furnishings-Clean, Repaired
    • 10A NCAC 13F .0306 HOUSEKEEPING AND FURNISHINGS (a)(5)Housekeeping-Maintained Free of Hazards
    • 10A NCAC 13F .0311 OTHER REQUIREMENTSBuilding Equipment Maintained Safe, Operating
    • 10A NCAC 13F .0311 OTHER REQUIREMENTS (g)Exhaust Ventilation
    16 Apr 2025Construction
    Identified multiple deficiencies related to maintenance, housekeeping, exterior grounds, and safety systems, with numerous hazardous conditions and incomplete repairs noted during the visit.
    • Type A10A NCAC 13F.0305 Physical EnvironmentContinued From page 3
    • Type A10A NCAC 13F.0305 Physical EnvironmentCorridors-Free of Equipment and Obstructions
    • Type A10A NCAC 13F.0300 Physical Plant / Outdoor PremisesOutside Premises-Clean, Safe
    • Type A10A NCAC 13F.0311 Other RequirementsBuilding Equipment Maintained Safe, Operating
    • Type A10A NCAC 13F.0311 Other RequirementsExhaust Ventilation
    • Type A10A NCAC 13F.0306 Housekeeping and FurnishingsHousekeeping-Maintained Free of Hazards
    • Type A10A NCAC 13F.0311 Other RequirementsBuilding Equipment Maintained Safe, Operating
    16 Apr 2025Follow-Up
    Corrected deficiencies and closed the case; no further action is required.
    21 May 2024Complaint
    An investigation found multiple deficiencies related to SCU door alarms, staff qualifications, elopements, care planning, staffing, and medication administration. These issues posed safety risks to residents and indicated systemic gaps in supervision and oversight.
    • Type A10A NCAC 13F .0311(a)Other Requirements
    • Type A10A NCAC 13F .0407(a)(5)Other Staff Qualifications
    • Type B10A NCAC 13F .0604(e)(1)Personal Care And Other Staffing
    • Type A10A NCAC 13F .0901(b)Personal Care and Supervision
    • 10A NCAC 13F .1004(g)Medication Administration
    • Type A10A NCAC 13F .1306Admission To The Special Care Unit
    • Type A10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
    • Type A10A NCAC 13F .1308Special Care Unit Staff
    21 May 2024Complaint
    Investigated safety and staffing deficiencies with multiple deficiencies identified, including malfunctioning exit-door alarms, inadequate staff oversight, and missing background checks related to personnel.
    • —Exit doors and alarms not functioning as required
    • 10A NCAC 13F .0901(b)Background checks and health care personnel records
    • —Adequate staffing and supervision
    • 10A NCAC 13F .0407(a)(5)Staff qualifications and supervision (personal care) and elopement safety
    12 Feb 2024Complaint
    Investigated a complaint and identified multiple deficiencies, including failure to implement physician orders for BP and FSBS, resident abuse/neglect concerns, and serious medication administration and documentation problems.
    • Type A10A NCAC 13F .0902(c)(3-4)Health Care
    • Type A10A NCAC 13F .0909Resident Rights
    • Type A10A NCAC 13F .1004(a)Medication Administration
    • Type B10A NCAC 13F .1004(j)Medication Administration
    • Type A10A NCAC 13F .1205Health Care Personnel Registry
    • Type A10A NCAC 13F .1212(d)Reporting of Accidents and Incidents
    20 Nov 2023Follow-Up
    The follow-up review found multiple deficiencies in medication staff training, diabetic care training, incident handling, and medication administration, including failures to follow provider orders and report injuries appropriately.
    • Type B10A NCAC 13F .0403(a)Qualifications Of Medication Staff
    • Type B10A NCAC 13F .0505Training On Care Of Diabetic Resident
    • Type A10A NCAC 13F .0901(c)Personal Care and Supervision
    • Type A10A NCAC 13F .0902(b)Health Care
    • Type A10A NCAC 13F .1004Medication Administration
    • Type A10A NCAC 13F .1004(g)Medication Administration
    • Type A10A NCAC 13F .1004(j)Medication Administration
    • Type B10A NCAC 13F .1205Health Care Personnel Registry
    • Type B10A NCAC 13F .1212Reporting of Accidents and Incidents
    • Type B10A NCAC 13F .1302Special Care Unit Disclosure
    10 Oct 2023Construction
    Observed failures to maintain fire safety systems, including a leaking valve in the dry sprinkler system and a leaking sprinkler head at the main entrance canopy with resulting damage.
    • Type A10A NCAC 13F .0311Building Equipment Maintained Safe, Operating
    11 Sept 2023Complaint
    Investigated multiple deficiencies across sanitation, staff training, supervision, and medication management, leading to safety risks for residents. Numerous regulatory failures were found in areas of kitchen sanitation, diabetic care, CPR training, TB testing, care planning, SCU supervision, medication administration, and resident rights.
    • Type B10A NCAC 13F .0306(a)(4)Housekeeping And Furnishings
    • Type B10A NCAC 13F .0505Training On Care Of Diabetic Resident
    • Type B10A NCAC 13F .0507Training On Cardio-Pulmonary Resuscitation
    • Type B10A NCAC 13F .0703Tuberculosis Test, Medical Exam & Immunizations
    • Type B10A NCAC 13F .0802Resident Care Plan
    • Type A10A NCAC 13F .0901Personal Care and Supervision
    • Type A10A NCAC 13F .0902Health Care
    • Type B10A NCAC 13F .0904(d)(1)Nutrition And Food Service
    • Type A10A NCAC 13F .0906(f)(4)Other Resident Care and Services
    • Type A10A NCAC 13F .0909Resident Rights
    • Type B10A NCAC 13F .1002(a)Medication Orders
    • Type B10A NCAC 13F .1004(a)Medication Administration
    11 Sept 2023Complaint
    Investigated several deficiencies across food safety, staff training, resident care planning, and supervision, with multiple items carried over from earlier pages.
    • Type B—Kitchen food-safety and supervision deficiencies
    • Type B—Diabetes care training deficiency
    • Type B—Staff scheduling and CPR training deficiencies
    • Type B—TB testing and resident-file audits
    • Type B—Dementia care planning and SCU placement
    • Type B—Supervision during grooming, transfers and safety
    03 Aug 2023Complaint
    Investigated a case involving a resident with significant care needs, revealing multiple deficiencies in supervision, safety measures, and timely responses across shifts.
    • Type A10A NCAC 13F .0901Personal Care and Supervision
    03 Aug 2023Complaint
    Investigated a complaint and identified deficiencies related to personal care and supervision of a resident with dementia, including door-locking issues and safety concerns.
    • 10A NCAC 13F .0901Personal Care and Supervision
    15 Jul 2022Follow-Up
    Identified deficiencies in medication administration, including insulin handling and missing medications. SCU resident profiles and care plans were not completed timely, and residents' rights were not fully upheld.
    • Type B10A NCAC 13F .1004(a)Medication Administration
    • Type B10A NCAC 13F .1004(j)Medication Administration (MAR)
    • Type B10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
    • Type AG.S. 131D-21(2)Declaration of Residents' Rights
    15 Jul 2022Follow-Up
    Investigated multiple deficiencies in diabetes training, medication administration, and Special Care Unit planning, finding several instances of untrained staff, incomplete MARs, missing resident profiles, and meds not administered as ordered.
    • 10A NCAC 13F .0505Training On Care Of Diabetic Residents
    • Type B10A NCAC 13F .1004(a)Medication Administration
    • 10A NCAC 13F .1004(j)Medication Administration
    • 10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
    • G.S. 131D-21(2)Declaration of Residents' Rights
    13 May 2022Complaint
    Investigated complaint findings identified multiple deficiencies related to hazardous items storage, diabetic care training, medication administration, care planning for SCU residents, incident reporting, and record-keeping.
    • 10A NCAC 13F .0305(f)(4)Physical Environment
    • 10A NCAC 13F .0505Training On Care Of Diabetic Resident
    • Type A10A NCAC 13F .0902 Health CareHealth Care
    • 10A NCAC 13F .0902 Health CareHealth Care (c)(3-4)
    • Type A10A NCAC 13F .1004(a)Medication Administration
    • 10A NCAC 13F .1212Reporting of Accidents and Incidents
    • 10A NCAC 13F .1306Admission To The Special Care Unit
    • 10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
    • Type BG.S. 131D-21(2)Declaration of Residents' Rights
    • Type AG.S. 131D-21(4)Declaration of Residents' Rights
    • Type BG.S. 131D-4.5B(b)Medication Aides; Training and Competency
    13 May 2022Complaint
    Observed unsafe conditions in resident areas (unsecured rooms and cabinets with hazardous items) and identified gaps in staff diabetic-care training and medication oversight.
    • 10A NCAC 13F .0305 (f)(4) Physical EnvironmentPhysical Environment
    • 10A NCAC 13F .0505 Training On Care Of Diabetic ResidentTraining On Care Of Diabetic Resident
    • —Medication Management / Physician Notification
    13 Aug 2020Complaint
    Found supervision failures for a resident with dementia who had a history of elopement, resulting in the resident eloping from a locked unit. Also identified neglect related to residents' rights.
    • 10A NCAC 13F .0901(b)Personal Care and Supervision
    • G.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
    13 Aug 2020Complaint
    Investigated a resident's wandering/elopement incident and found insufficient elopement risk documentation and supervision.
    • —Wander/Elopement risk and supervision
    05 Mar 2020Follow-Up
    Investigated emergency response and residents’ rights; found failures to activate emergency response promptly and to protect residents from neglect.
    • Type A10A NCAC 13F .0901(c) Personal Care and SupervisionPersonal Care and Supervision
    • Type AG.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
    05 Mar 2020Follow-Up
    Investigated a choking incident involving a hospice resident; found failure to respond immediately and to call emergency services per policy, contributing to the resident's death, and related neglect concerns.
    • Type A10A NCAC 13F .0901(c)Personal Care and Supervision
    • G.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
    14 Nov 2019Follow-Up
    Investigated failure to supervise residents with fall histories, resulting in injuries due to ineffective fall management and documentation.
    • Type A10A NCAC 13F .0901(b)Personal Care and Supervision
    • Type AG.S. 131D-21(4)Declaration of Residents' Rights
    14 Nov 2019Follow-Up
    Investigators found inadequate supervision for residents with a history of falls and missing incident reports for falls that occurred in mid-August.
    • Type A—Fall management supervision
    • Type A—Incident reporting for falls
    14 Aug 2019Inspection
    Investigated deficiencies in health care follow-up, medication administration, and adherence to physician orders, including failure to schedule and follow MRI for a resident and multiple medication errors across several residents.
    • Type B10A NCAC 13F .0902(b)Health Care
    • Type B10A NCAC 13F .0902(c)(3-4)Health Care
    • Type B10A NCAC 13F .1004(a)Medication Administration
    • G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
    14 Aug 2019Inspection
    Investigated medical follow-up and medication management; found failures to ensure MRI follow-up for a resident's vision concerns and to maintain accurate medication records.
    • Type B—Follow-up/referral for MRI and ophthalmology orders not completed
    • Type B—Second MRI order and scheduling issues
    • Type B—Medication administration/record-keeping deficiencies
    10 Jan 2019Construction
    Observed multiple safety and building-code deficiencies, including locked emergency release switches, unsecured gas cylinders, insufficient fire-drill rehearsals, unsafe fire protection equipment, and nonfunctional exhaust ventilation.
    • 10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
    • 10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
    • 10A NCAC 13F .0309PLAN FOR EVACUATION
    • 10A NCAC 13F .0311OTHER REQUIREMENTS
    • 10A NCAC 13F .0311(g)EXHAUST VENTILATION
    10 Jan 2019Construction
    Inspector identified several safety deficiencies including problematic exit-door locking, unsecured hazardous items, and ventilation and fire-safety concerns, with corrective actions noted and some remedies already in progress.
    • Type ABuilding Code for Special Locking (magnetic locks) on exit doors; emergency-release keysExit doors with magnetic locks and emergency release
    • General safety requirements for storage of hazardous materials; physical plantHazards and device safety—storage and securing
    • General safety requirements for storage of hazardous materials; physical plantGas cylinders and hazardous storage unsecured
    • Section .0300 - Physical Plant; Fire safety/egressFire safety—doors and egress
    • Section .0300 - Physical Plant; Exhaust ventilationExhaust ventilation
    • Section .0300 - Physical Plant; Fire safety rehearsalsFire safety rehearsals
    13 Jan 2017Construction
    The facility had several deficiencies related to housekeeping safety, access to required inspections, fire safety equipment, and hot water temperature.
    • Type A10A NCAC 13F .0306Housekeeping and Furnishings
    • Type B10A NCAC 13F .0306Housekeeping and Furnishings
    • Type A10A NCAC 13F .0306Housekeeping and Furnishings
    • Type A10A NCAC 13F .0300Hot Water System
    13 Jan 2017Construction
    Investigated multiple deficiencies in the physical plant and safety systems, including improper locking of emergency overrides, missing current sanitation and fire safety reports, obstructed electrical access, unsafe door holds and lighting, and noncompliant hot water temperatures.
    • 10A NCAC 13F .0301(2)Application of physical plant requirements
    • 10A NCAC 13F .0302Current sanitation and fire safety reports
    • 10A NCAC 13F .0306Housekeeping and furnishings
    • 10A NCAC 13F .0311Building equipment maintained safe, operating
    • 10A NCAC 13F .0311Hot water system
    06 Oct 2016Follow-Up
    Investigated a complaint found deficiencies in medication management, including sealed medication boxes, missing documentation for controlled substances, and inability to locate a prescribed analgesic.
    • —Continued From page 2
    06 Oct 2016Follow-Up
    Investigated a complaint and found deficiencies in controlled substances management, including missing medications and incomplete documentation for two residents.
    • 10A NCAC 13F .1008(a)Controlled Substances
    08 Jul 2016Complaint
    Investigated a resident with multiple falls and deteriorating condition; identified deficiencies in supervision, care planning, and documentation tied to incident events and follow-up.
    • —Continued Deficiency (Care/Supervision) – Observations Related to Resident Falls and Documentation
    08 Jul 2016Complaint
    Investigated an annual survey and complaint investigation found multiple deficiencies in resident supervision, health care referrals, adherence to medication orders, infection control, and residents' rights. Several failures affected care quality and safety.
    • Type A10A NCAC 13F .0901(b)Personal Care and Supervision
    • Type B10A NCAC 13F .0902(b)Health Care - Referral and Follow-up
    • Type A10A NCAC 13F .0902(c)(3-4)Health Care - Documentation and Implementation of Orders
    • Type B10A NCAC 13F .1002(a)Medication Orders
    • Type A10A NCAC 13F .1004(g)Medication Administration
    • Type B10A NCAC 13F .1004(n)Medication Administration
    • Type B10A NCAC 13F .1004(n)Medication Administration - Infection Control
    • Type B10A NCAC 13F .1008 (f)Controlled Substances
    • G.S. 131D-21Declaration of Residents' Rights
    • Type BG.S. 131D-4.4A(b)ACH Infection Prevention Requirements
    05 Aug 2015Follow-Up
    Identified deficiencies in the physical plant, including a missing wiring diagram and system components location plan, and locked override switches with no keys for staff access.
    • 10A NCAC 13F .0301Application of Physical Plant Requirements
    05 Aug 2015Follow-Up
    Identified deficiencies related to physical plant and safety systems, including a missing wiring diagram for the fire alarm panel and locked override switch covers with no keys.
    • SECTION 0300 - PHYSICAL PLANTPhysical Plant Requirements
    • SECTION 0300 - PHYSICAL PLANTPhysical Plant Requirements
    02 Jun 2015Construction
    Investigated a complaint and found several safety and maintenance deficiencies related to external grounds, drainage, safety components, and building equipment.
    • —Outside grounds not maintained in a safe condition
    • —Exterior grounds hazards (drainage/grade)
    • —Safety components and fire/safety systems
    • —Building equipment maintained safe, operating
    02 Jun 2015Construction
    Investigated a complaint and found deficiencies related to locking system access, outside grounds, and fire/safety equipment and doors.
    • 10A NCAC 13F .0301Application of physical plant requirements
    • 10A NCAC 13F .0305Physical environment - outside premises
    • 10A NCAC 13F .0311Other requirements
    05 Nov 2014Initial
    Found that one of three sampled staff began administering medications without completing the required five-hour training and without proper documentation.
    • G.S. § 131D-4.5B(b)Medication Aides; Training and Competency
    05 Nov 2014Initial
    Identified deficiencies regarding training and competency of a newly hired medication aide, with incomplete documentation and lack of registry listing.
    • G.S. 131D-4.5B; Training and Competency Requirements for Medication Aides (Adult Care Home) [G.S. § 131D-4.5B(b)]Medication Aide Training and Competency

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    1. 12 facilities$4,541/mo
    2. 31 facilities$4,905/mo
    3. 39 facilities$4,872/mo
    4. 40 facilities$4,998/mo
    5. 69 facilities$5,132/mo
    6. 43 facilities$5,048/mo
    7. 33 facilities$4,917/mo
    8. 8 facilities$3,268/mo
    9. 33 facilities$4,975/mo
    10. 31 facilities$4,575/mo
    11. 42 facilities$4,923/mo
    12. 35 facilities$4,573/mo
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