Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.82·(68)
Overall rating
5
4
3
2
1
Care
3.5
Staff
3.9
Meals
2.9
Amenities
3.6
Value
2.0
Pros
Kind, patient, and respectful staff–resident interactions
Dedicated memory-care teams and individualized support
Approachable admissions staff and helpful move-in guidance
Regular family engagement and supportive communication from some staff
Activities that encourage socialization, engagement, and enjoyment
Clean, well-maintained spaces in many visits
Positive family access through video calls during visitor restrictions
Convenient location and manageable community layout
Dietary accommodations and meals enjoyed by some residents
Cons
Staffing shortages, turnover, and uneven service across shifts
Inconsistent personal-care assistance and housekeeping
Medication-administration and medication-reconciliation weaknesses
Gaps in clinical oversight, transfer safety, and incident response
Delayed family communication and inconsistent notification practices
Variable meal quality, portions, and dietary accommodation
Billing and medication-charge transparency concerns
Inconsistent tracking of residents’ clothing and personal belongings
Unreliable transportation availability
Uneven activity access and resident stimulation
Variable room sizes and limited home-like furnishings
Historical licensing and operational-continuity uncertainty during ownership changes
Summary of reviews
Experiences at Spring Arbor of Steele Creek—also referred to in older reviews as Wickshire Steele Creek—vary substantially. Positive accounts describe residents who feel comfortable and socially connected, with families especially praising memory-care staff for patience, kindness, redirection, and individualized attention. Some families say their loved ones’ mood and well-being improved, and several describe staff taking time for personal interactions and keeping relatives involved. Other accounts raise significant concerns about the consistency of daily care, including bathing and incontinence support, housekeeping, medication management, and assistance with mobility. Families have also described falls or other health events with gaps in follow-up or notification. These differing accounts suggest that care quality may depend on staffing and the resident’s needs; families should ask how care plans are implemented and monitored across shifts.
Staff and leadership feedback is similarly mixed. Admissions and sales staff are often described as knowledgeable, responsive, and empathetic, and some families praise hands-on leaders and specific memory-care employees. At the same time, reviews cite frequent leadership and staff changes, short staffing, and less consistent responsiveness on weekends. Families have described difficulty reaching staff by phone or email and delays in getting answers about care or billing. Some accounts also raise concerns about medication charges, financial assistance, and tracking personal belongings, making clear written explanations and regular follow-up important.
Dining and activities receive varied assessments. Some residents enjoy the meals, and one family specifically appreciated accommodation of dietary needs. Others describe food as bland or inconsistent, portions as inadequate, or dietary preferences as not reliably met. Positive reviews mention crafts, group programming, therapy, and social activities; other families felt that stimulation or assistance joining activities was limited. Transportation is another area to clarify, as reviews describe vehicle reliability problems and limited alternatives for appointments.
Descriptions of the physical environment range from clean, attractive, and well maintained to concerns about room cleanliness, odor, small room size, or a less home-like feel. Some reviewers liked the community’s manageable layout and location, while others noted limited outdoor access or furnishings that felt sparse. Management and regulatory context also changed over time: reviews refer to a 2024 ownership transition and include historical concerns about licensing and operational continuity. Those claims do not establish the facility’s current status, so prospective residents should verify current licensing, staffing, services, and policies directly. Overall, the positive experiences indicate that the community can provide compassionate and engaging care, while the range of reports makes an in-person visit, detailed care-plan discussion, and follow-up questions about staffing, medication procedures, incident communication, dining, and fees especially worthwhile.
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Location
Spring Arbor of Steele Creek is located at 13600 S Tryon St, Charlotte, NC, 28278.
About Spring Arbor of Steele Creek
Spring Arbor of Steele Creek sits in Charlotte, North Carolina, at 13600 S. Tryon Street, with a purpose-built design for both assisted living and memory care, which means they welcome adults aged 55 and older, folks with Alzheimer's and dementia, and people who may need daily help with things like dressing, bathing, or medication. The community offers studio and semi-private suites, with a few one-bedroom options, and accepts both cats and dogs as pets. They've got on-site services like a gym, haircuts and barber services, physical therapy, and a dedicated musical group made up of residents. You'll find common areas indoors and outside, including gardens, patios, and even a gardening group. Meals can be shared in a restaurant-style dining room, in a private room, or through room service, and special diets like low-sodium or low-sugar are supported. Friends and family are invited to join for guest meals.
There's a focus on residents living with dignity and independence, with round-the-clock staff that includes nurses, a doctor on call, and activity directors always around. Spring Arbor helps with activities of daily living, such as grooming and help with medication, and they handle both scheduled and as-needed medication administration, including injections and blood sugar checks. They've got VA benefits assistance and take both checks and credit cards for payment, and there's resident and guest parking right onsite. For folks needing a break or recovering from a hospital stay, respite care is available, whether for a day, a week, or longer, meant to help someone get back on their feet.
Spring Arbor of Steele Creek uses safety technology like bracelets with alarms to prevent wandering, especially in their secured memory care building, and they accept folks who are at risk of wandering or who show physical or exit-seeking behavior. Staff receive special training to help people with memory loss, physical care needs, and complex behaviors. The community has an Individualized Care Plan (ICP) for each resident, adjusted regularly after health checks to meet changing needs.
People living there join in daily activities like game nights, art classes, stretching and yoga, gardening, devotional services, offsite trips, educational talks, book clubs, and community service. There's also music, fitness facilities and programs, arts and crafts spaces, and a regular set of hobbies and social opportunities to keep both mind and body active. Housekeeping, laundry, dry cleaning, maintenance, linen service, homecare, and skilled nursing are on hand. For those who qualify, they help with VA aid and attendance. Language support is in English, and the community is designed to meet both basic daily needs and more advanced health concerns, including hospice care when that becomes necessary. Everything works toward helping older adults live as meaningfully and comfortably as possible, in a setting reviewed and licensed by the state of North Carolina, license number HAL-060-175. Spring Arbor of Steele Creek encourages tours, so people can meet staff and residents, see the apartments, and get a feel for the place before making any decisions.
People often ask...
Spring Arbor of Steele Creek offers competitive pricing, with rates starting at a cost of $2,800 per month.
Spring Arbor of Steele Creek offers assisted living and memory care.
There are 34 photos of Spring Arbor of Steele Creek on Mirador.
The full address for this community is 13600 S Tryon St, Charlotte, NC 28278.
No, Spring Arbor of Steele Creek does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Investigated follow-up survey found deficiencies in resident assessments and care planning, as well as in medication administration and documentation.
10A NCAC 13F .0801 (a) (b)Resident Assessment
10A NCAC 13F .0802Resident Care Plan
10A NCAC 13F .1004 (a)Medication Administration
10A NCAC 13F .1004 (j)Medication Administration
06 Aug 2026Follow-Up
06 Aug 2026Follow-Up
Identified deficiencies in resident assessment and care planning with incomplete or untimely care plans for several residents, and documentation gaps related to medications. Corrective actions and timelines were provided.
10A NCAC 13F .0802(a) (b) (c)Resident Care Plan
10A NCAC 13F .0801(a) (b)Resident Assessment
28 May 2026Inspection
28 May 2026Inspection
Inspectors found multiple deficiencies related to dietary management and medication/diet documentation, including improper meal service and missing or unclear diet orders and related records.
Type A—Dietary/therapeutic diet not followed
Type A—Dietary orders not followed/dated
Type A—Therapeutic diet menu discrepancies
Type A—Medication administration/documentation issues
28 May 2026Inspection
28 May 2026Inspection
Found that therapeutic diets were not consistently served as ordered for several residents, and there were medication administration and MAR accuracy deficiencies.
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
10A NCAC 13F .1004Medication Administration
10A NCAC 13F .1004 (j)Medication Administration Records
11 Jun 2025Follow-Up
11 Jun 2025Follow-Up
Identified multiple deficiencies in the building’s upkeep, fire safety systems, and exhaust ventilation, including unfinished repairs and nonfunctional fans.
Observed multiple maintenance and safety deficiencies, including nonfunctional exhaust ventilation across several areas and ongoing repairs to the facility's physical plant.
10A NCAC 13F .0311Exhaust Ventilation
10A NCAC 13F .0300Physical Plant - Housekeeping and Furnishings
11 Jun 2025Construction
11 Jun 2025Construction
Found two deficiencies: interior areas not kept clean or in repair, including removed finishes in the rear service hall/laundry, and a plumbing system not maintained safely resulting in water discharge.
Type A10A NCAC 13F .0306Housekeeping and Furnishings
Type A10A NCAC 13F .0311Other Requirements
16 Apr 2025Construction
16 Apr 2025Construction
Identified multiple deficiencies in corridors, entrances, exterior grounds, housekeeping, and safety systems. Found obstructed egress, missing wanderer alarms, unclean conditions, and several safety system failures.
10A NCAC 13F .0305 PHYSICAL ENVIRONMENT (g)Corridors free of equipment and obstructions
10A NCAC 13F .0306 HOUSEKEEPING AND FURNISHINGSHousekeeping and Furnishings-Clean, Repaired
10A NCAC 13F .0306 HOUSEKEEPING AND FURNISHINGS (a)(5)Housekeeping-Maintained Free of Hazards
10A NCAC 13F .0311 OTHER REQUIREMENTSBuilding Equipment Maintained Safe, Operating
10A NCAC 13F .0311 OTHER REQUIREMENTS (g)Exhaust Ventilation
16 Apr 2025Construction
16 Apr 2025Construction
Identified multiple deficiencies related to maintenance, housekeeping, exterior grounds, and safety systems, with numerous hazardous conditions and incomplete repairs noted during the visit.
Type A10A NCAC 13F.0305 Physical EnvironmentContinued From page 3
Type A10A NCAC 13F.0305 Physical EnvironmentCorridors-Free of Equipment and Obstructions
Type A10A NCAC 13F.0311 Other RequirementsBuilding Equipment Maintained Safe, Operating
Type A10A NCAC 13F.0311 Other RequirementsExhaust Ventilation
Type A10A NCAC 13F.0306 Housekeeping and FurnishingsHousekeeping-Maintained Free of Hazards
Type A10A NCAC 13F.0311 Other RequirementsBuilding Equipment Maintained Safe, Operating
16 Apr 2025Follow-Up
16 Apr 2025Follow-Up
Corrected deficiencies and closed the case; no further action is required.
21 May 2024Complaint
21 May 2024Complaint
An investigation found multiple deficiencies related to SCU door alarms, staff qualifications, elopements, care planning, staffing, and medication administration. These issues posed safety risks to residents and indicated systemic gaps in supervision and oversight.
Type A10A NCAC 13F .0311(a)Other Requirements
Type A10A NCAC 13F .0407(a)(5)Other Staff Qualifications
Type B10A NCAC 13F .0604(e)(1)Personal Care And Other Staffing
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
10A NCAC 13F .1004(g)Medication Administration
Type A10A NCAC 13F .1306Admission To The Special Care Unit
Type A10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
Type A10A NCAC 13F .1308Special Care Unit Staff
21 May 2024Complaint
21 May 2024Complaint
Investigated safety and staffing deficiencies with multiple deficiencies identified, including malfunctioning exit-door alarms, inadequate staff oversight, and missing background checks related to personnel.
—Exit doors and alarms not functioning as required
10A NCAC 13F .0901(b)Background checks and health care personnel records
—Adequate staffing and supervision
10A NCAC 13F .0407(a)(5)Staff qualifications and supervision (personal care) and elopement safety
12 Feb 2024Complaint
12 Feb 2024Complaint
Investigated a complaint and identified multiple deficiencies, including failure to implement physician orders for BP and FSBS, resident abuse/neglect concerns, and serious medication administration and documentation problems.
Type A10A NCAC 13F .0902(c)(3-4)Health Care
Type A10A NCAC 13F .0909Resident Rights
Type A10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration
Type A10A NCAC 13F .1205Health Care Personnel Registry
Type A10A NCAC 13F .1212(d)Reporting of Accidents and Incidents
20 Nov 2023Follow-Up
20 Nov 2023Follow-Up
The follow-up review found multiple deficiencies in medication staff training, diabetic care training, incident handling, and medication administration, including failures to follow provider orders and report injuries appropriately.
Type B10A NCAC 13F .0403(a)Qualifications Of Medication Staff
Type B10A NCAC 13F .0505Training On Care Of Diabetic Resident
Type A10A NCAC 13F .0901(c)Personal Care and Supervision
Type A10A NCAC 13F .0902(b)Health Care
Type A10A NCAC 13F .1004Medication Administration
Type A10A NCAC 13F .1004(g)Medication Administration
Type A10A NCAC 13F .1004(j)Medication Administration
Type B10A NCAC 13F .1205Health Care Personnel Registry
Type B10A NCAC 13F .1212Reporting of Accidents and Incidents
Type B10A NCAC 13F .1302Special Care Unit Disclosure
10 Oct 2023Construction
10 Oct 2023Construction
Observed failures to maintain fire safety systems, including a leaking valve in the dry sprinkler system and a leaking sprinkler head at the main entrance canopy with resulting damage.
Type A10A NCAC 13F .0311Building Equipment Maintained Safe, Operating
11 Sept 2023Complaint
11 Sept 2023Complaint
Investigated multiple deficiencies across sanitation, staff training, supervision, and medication management, leading to safety risks for residents. Numerous regulatory failures were found in areas of kitchen sanitation, diabetic care, CPR training, TB testing, care planning, SCU supervision, medication administration, and resident rights.
Type B10A NCAC 13F .0306(a)(4)Housekeeping And Furnishings
Type B10A NCAC 13F .0505Training On Care Of Diabetic Resident
Type B10A NCAC 13F .0507Training On Cardio-Pulmonary Resuscitation
Type B10A NCAC 13F .0703Tuberculosis Test, Medical Exam & Immunizations
Type B10A NCAC 13F .0802Resident Care Plan
Type A10A NCAC 13F .0901Personal Care and Supervision
Type A10A NCAC 13F .0902Health Care
Type B10A NCAC 13F .0904(d)(1)Nutrition And Food Service
Type A10A NCAC 13F .0906(f)(4)Other Resident Care and Services
Type A10A NCAC 13F .0909Resident Rights
Type B10A NCAC 13F .1002(a)Medication Orders
Type B10A NCAC 13F .1004(a)Medication Administration
11 Sept 2023Complaint
11 Sept 2023Complaint
Investigated several deficiencies across food safety, staff training, resident care planning, and supervision, with multiple items carried over from earlier pages.
Type B—Kitchen food-safety and supervision deficiencies
Type B—Diabetes care training deficiency
Type B—Staff scheduling and CPR training deficiencies
Type B—TB testing and resident-file audits
Type B—Dementia care planning and SCU placement
Type B—Supervision during grooming, transfers and safety
03 Aug 2023Complaint
03 Aug 2023Complaint
Investigated a case involving a resident with significant care needs, revealing multiple deficiencies in supervision, safety measures, and timely responses across shifts.
Type A10A NCAC 13F .0901Personal Care and Supervision
03 Aug 2023Complaint
03 Aug 2023Complaint
Investigated a complaint and identified deficiencies related to personal care and supervision of a resident with dementia, including door-locking issues and safety concerns.
10A NCAC 13F .0901Personal Care and Supervision
15 Jul 2022Follow-Up
15 Jul 2022Follow-Up
Identified deficiencies in medication administration, including insulin handling and missing medications. SCU resident profiles and care plans were not completed timely, and residents' rights were not fully upheld.
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration (MAR)
Type B10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
Type AG.S. 131D-21(2)Declaration of Residents' Rights
15 Jul 2022Follow-Up
15 Jul 2022Follow-Up
Investigated multiple deficiencies in diabetes training, medication administration, and Special Care Unit planning, finding several instances of untrained staff, incomplete MARs, missing resident profiles, and meds not administered as ordered.
10A NCAC 13F .0505Training On Care Of Diabetic Residents
Type B10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
G.S. 131D-21(2)Declaration of Residents' Rights
13 May 2022Complaint
13 May 2022Complaint
Investigated complaint findings identified multiple deficiencies related to hazardous items storage, diabetic care training, medication administration, care planning for SCU residents, incident reporting, and record-keeping.
10A NCAC 13F .0305(f)(4)Physical Environment
10A NCAC 13F .0505Training On Care Of Diabetic Resident
Type A10A NCAC 13F .0902 Health CareHealth Care
10A NCAC 13F .0902 Health CareHealth Care (c)(3-4)
Type A10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1212Reporting of Accidents and Incidents
10A NCAC 13F .1306Admission To The Special Care Unit
10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
Type BG.S. 131D-21(2)Declaration of Residents' Rights
Type AG.S. 131D-21(4)Declaration of Residents' Rights
Type BG.S. 131D-4.5B(b)Medication Aides; Training and Competency
13 May 2022Complaint
13 May 2022Complaint
Observed unsafe conditions in resident areas (unsecured rooms and cabinets with hazardous items) and identified gaps in staff diabetic-care training and medication oversight.
10A NCAC 13F .0505 Training On Care Of Diabetic ResidentTraining On Care Of Diabetic Resident
—Medication Management / Physician Notification
13 Aug 2020Complaint
13 Aug 2020Complaint
Found supervision failures for a resident with dementia who had a history of elopement, resulting in the resident eloping from a locked unit. Also identified neglect related to residents' rights.
10A NCAC 13F .0901(b)Personal Care and Supervision
G.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
13 Aug 2020Complaint
13 Aug 2020Complaint
Investigated a resident's wandering/elopement incident and found insufficient elopement risk documentation and supervision.
—Wander/Elopement risk and supervision
05 Mar 2020Follow-Up
05 Mar 2020Follow-Up
Investigated emergency response and residents’ rights; found failures to activate emergency response promptly and to protect residents from neglect.
Type A10A NCAC 13F .0901(c) Personal Care and SupervisionPersonal Care and Supervision
Type AG.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
05 Mar 2020Follow-Up
05 Mar 2020Follow-Up
Investigated a choking incident involving a hospice resident; found failure to respond immediately and to call emergency services per policy, contributing to the resident's death, and related neglect concerns.
Type A10A NCAC 13F .0901(c)Personal Care and Supervision
G.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
14 Nov 2019Follow-Up
14 Nov 2019Follow-Up
Investigated failure to supervise residents with fall histories, resulting in injuries due to ineffective fall management and documentation.
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
Type AG.S. 131D-21(4)Declaration of Residents' Rights
14 Nov 2019Follow-Up
14 Nov 2019Follow-Up
Investigators found inadequate supervision for residents with a history of falls and missing incident reports for falls that occurred in mid-August.
Type A—Fall management supervision
Type A—Incident reporting for falls
14 Aug 2019Inspection
14 Aug 2019Inspection
Investigated deficiencies in health care follow-up, medication administration, and adherence to physician orders, including failure to schedule and follow MRI for a resident and multiple medication errors across several residents.
Type B10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .0902(c)(3-4)Health Care
Type B10A NCAC 13F .1004(a)Medication Administration
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
14 Aug 2019Inspection
14 Aug 2019Inspection
Investigated medical follow-up and medication management; found failures to ensure MRI follow-up for a resident's vision concerns and to maintain accurate medication records.
Type B—Follow-up/referral for MRI and ophthalmology orders not completed
Type B—Second MRI order and scheduling issues
Type B—Medication administration/record-keeping deficiencies
10 Jan 2019Construction
10 Jan 2019Construction
Observed multiple safety and building-code deficiencies, including locked emergency release switches, unsecured gas cylinders, insufficient fire-drill rehearsals, unsafe fire protection equipment, and nonfunctional exhaust ventilation.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0309PLAN FOR EVACUATION
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311(g)EXHAUST VENTILATION
10 Jan 2019Construction
10 Jan 2019Construction
Inspector identified several safety deficiencies including problematic exit-door locking, unsecured hazardous items, and ventilation and fire-safety concerns, with corrective actions noted and some remedies already in progress.
Type ABuilding Code for Special Locking (magnetic locks) on exit doors; emergency-release keysExit doors with magnetic locks and emergency release
General safety requirements for storage of hazardous materials; physical plantHazards and device safety—storage and securing
General safety requirements for storage of hazardous materials; physical plantGas cylinders and hazardous storage unsecured
Section .0300 - Physical Plant; Fire safety/egressFire safety—doors and egress
Section .0300 - Physical Plant; Fire safety rehearsalsFire safety rehearsals
13 Jan 2017Construction
13 Jan 2017Construction
The facility had several deficiencies related to housekeeping safety, access to required inspections, fire safety equipment, and hot water temperature.
Type A10A NCAC 13F .0306Housekeeping and Furnishings
Type B10A NCAC 13F .0306Housekeeping and Furnishings
Type A10A NCAC 13F .0306Housekeeping and Furnishings
Type A10A NCAC 13F .0300Hot Water System
13 Jan 2017Construction
13 Jan 2017Construction
Investigated multiple deficiencies in the physical plant and safety systems, including improper locking of emergency overrides, missing current sanitation and fire safety reports, obstructed electrical access, unsafe door holds and lighting, and noncompliant hot water temperatures.
10A NCAC 13F .0301(2)Application of physical plant requirements
10A NCAC 13F .0302Current sanitation and fire safety reports
Investigated a complaint found deficiencies in medication management, including sealed medication boxes, missing documentation for controlled substances, and inability to locate a prescribed analgesic.
—Continued From page 2
06 Oct 2016Follow-Up
06 Oct 2016Follow-Up
Investigated a complaint and found deficiencies in controlled substances management, including missing medications and incomplete documentation for two residents.
10A NCAC 13F .1008(a)Controlled Substances
08 Jul 2016Complaint
08 Jul 2016Complaint
Investigated a resident with multiple falls and deteriorating condition; identified deficiencies in supervision, care planning, and documentation tied to incident events and follow-up.
—Continued Deficiency (Care/Supervision) – Observations Related to Resident Falls and Documentation
08 Jul 2016Complaint
08 Jul 2016Complaint
Investigated an annual survey and complaint investigation found multiple deficiencies in resident supervision, health care referrals, adherence to medication orders, infection control, and residents' rights. Several failures affected care quality and safety.
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
Type B10A NCAC 13F .0902(b)Health Care - Referral and Follow-up
Type A10A NCAC 13F .0902(c)(3-4)Health Care - Documentation and Implementation of Orders
Type B10A NCAC 13F .1002(a)Medication Orders
Type A10A NCAC 13F .1004(g)Medication Administration
Type B10A NCAC 13F .1004(n)Medication Administration
Type B10A NCAC 13F .1004(n)Medication Administration - Infection Control
Type B10A NCAC 13F .1008 (f)Controlled Substances
G.S. 131D-21Declaration of Residents' Rights
Type BG.S. 131D-4.4A(b)ACH Infection Prevention Requirements
05 Aug 2015Follow-Up
05 Aug 2015Follow-Up
Identified deficiencies in the physical plant, including a missing wiring diagram and system components location plan, and locked override switches with no keys for staff access.
10A NCAC 13F .0301Application of Physical Plant Requirements
05 Aug 2015Follow-Up
05 Aug 2015Follow-Up
Identified deficiencies related to physical plant and safety systems, including a missing wiring diagram for the fire alarm panel and locked override switch covers with no keys.
Investigated a complaint and found several safety and maintenance deficiencies related to external grounds, drainage, safety components, and building equipment.
—Outside grounds not maintained in a safe condition
—Exterior grounds hazards (drainage/grade)
—Safety components and fire/safety systems
—Building equipment maintained safe, operating
02 Jun 2015Construction
02 Jun 2015Construction
Investigated a complaint and found deficiencies related to locking system access, outside grounds, and fire/safety equipment and doors.
10A NCAC 13F .0301Application of physical plant requirements
Found that one of three sampled staff began administering medications without completing the required five-hour training and without proper documentation.
G.S. § 131D-4.5B(b)Medication Aides; Training and Competency
05 Nov 2014Initial
05 Nov 2014Initial
Identified deficiencies regarding training and competency of a newly hired medication aide, with incomplete documentation and lack of registry listing.
G.S. 131D-4.5B; Training and Competency Requirements for Medication Aides (Adult Care Home) [G.S. § 131D-4.5B(b)]Medication Aide Training and Competency
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