I moved my mom here and have been very pleased - the staff are compassionate, professional, and formed a genuine personal bond while setting up her care plan quickly with weekly doctor visits. The campus is beautiful and clean, the food is excellent, and there are plenty of activities that have made her happier, more engaged, and more at peace. Move-in was smooth, staff are responsive and attentive, and we feel well cared for and confident in her care.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.14·(106)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.1
Meals
3.9
Amenities
3.9
Value
2.3
Pros
Compassionate and attentive direct-care staff
Dedicated memory-care unit on a single floor
Robust activities program with outings and holiday events
Secure, accessible outdoor walkways and landscaped grounds
Chef-driven dining with dietary accommodations
Strong rehabilitation and therapy services
Clean and well-maintained common areas in many neighborhoods
Private and semi-private apartment options with en-suite bathrooms
Flexible dining hours and all-day dining availability
Engaged admissions and event coordination staff
Cons
Inconsistent staffing levels and high staff turnover
Variable clinical oversight and care consistency
Gaps in medication administration and clinical follow-up
Inconsistent housekeeping and laundry service
Pest-control and maintenance-response delays
Uneven dining quality, temperature control, and limited fresh produce
Staff conduct and resident safety incidents
Admissions, billing, and pricing transparency issues
Communication and scheduling breakdowns with families
Security and access-control lapses
Limited in-room storage and small apartment layouts
Management follow-through and accountability gaps
Allegations of resident property misappropriation
Summary of reviews
Overall impression: Reviews present a mixed but distinctly polarized picture. Many families and residents praise the community for its bright, hotel-like common areas, on-site amenities, active social calendar, and staff members who demonstrate patience and warmth. At the same time, a consistent pattern of operational weaknesses — particularly around staffing, clinical consistency, housekeeping, and management follow-through — creates variability in the resident experience.
Care and clinical oversight: Clinical care experiences range from highly competent, attentive nursing and effective rehabilitation to concerning lapses in clinical follow-up. Numerous accounts describe positive therapy outcomes, weekly medical rounds, and diligent CNAs who contribute to resident improvement and comfort. Counterbalancing those are reports of inconsistent medication administration, delayed or missing clinical assessments (for example, delayed diagnostic follow-up after acute symptoms), and case examples of emergency transfers. There are also specific, serious concerns described by families, including concerns following a resident's hospitalization and subsequent death and concerns about infection-control adherence during COVID-19; these raise questions about clinical-monitoring and escalation protocols.
Staff and conduct: Many reviewers describe staff as compassionate, patient, and family-oriented, and direct-care aides receive frequent praise. However, staff shortages, turnover, and uneven training emerge as recurring operational issues that affect responsiveness and continuity of care. Several reviews note curt or poorly timed interactions, scheduling and communication breakdowns with nursing, and occasional safety-related incidents. There are also allegations concerning property mishandling and isolated accounts of troubling staff conduct; these underscore the importance of verifying incident-reporting and oversight mechanisms when evaluating the community.
Dining and activities: Dining is often cited as a strength: chef-driven menus, multiple dining venues, and accommodations for dietary restrictions are frequently mentioned. That said, reviewers also describe inconsistent meal quality — issues with temperature, overcooked or over-salted vegetables, and limited fresh greens or fruit at times — and complaints about meals delivered to rooms when service is disrupted. Activities programming is consistently praised for its variety and family-inclusive events (outings, socials, seasonal celebrations, and therapeutic memory-care activities), though staffing shortfalls have sometimes limited residents' ability to participate fully.
Facilities and maintenance: The campus is generally described as bright, secure, and attractively landscaped, with short hallways and amenities that support a village-like feel. Memory care is concentrated on a single floor, which reviewers see as a positive. Conversely, some areas are described as dated or in need of repair (carpeting, closet/wardrobe issues, small room footprints, limited in-room storage, and lack of in-room showers in some units). Housekeeping and laundry service is hit-or-miss by accounts — with instances of inconsistent linen rotation and delayed room cleaning — and there are repeated mentions of slow pest-control or maintenance responses.
Management, admissions, and billing: Admissions and sales staff often receive favorable comments for being helpful and thorough during touring and move-in. Yet management follow-through after move-in, clarity around pricing, and billing practices are frequent sources of frustration. Examples include unexpected charges during hospitalizations or respite stays, pressure during admissions, and unresolved upfront payments. These operational and transparency gaps compound perceptions of uneven overall quality.
Notable patterns and considerations: The dominant theme across reviews is variability: the community can deliver strong social programming, rehabilitation outcomes, and warm one-on-one care, but these strengths appear dependent on staffing stability and managerial follow-through. Prospective residents and families should verify current staffing ratios, medication-administration procedures, infection-control policies, housekeeping and laundry schedules, pest-control contracts, security measures, and billing practices. Observing a mealtime and requesting recent incident and staffing metrics may help assess whether the environment typically reflects the positive experiences highlighted by many reviewers or the operational gaps raised by others.
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Location
The Haven & The Laurels, Carolina Place is located at 13180 Dorman Rd, Pineville, NC, 28134.
About The Haven & The Laurels, Carolina Place
The Haven & The Laurels in the Village at Carolina Place sits in a peaceful, private neighborhood in Pineville, NC, where folks 55 and older can find a home-like place with lots of services and different types of care. People can choose independent living, assisted living, memory care for those living with Alzheimer's or other dementias, nursing home care, and continuing care as needs change, so residents stay in one community even if they need more help over time. The campus is part of the larger Village at Carolina Place, and is managed by Five Star Senior Living, a group that tends to focus on providing tailored care with friendly staff on site 24 hours a day, and a relaxed, supportive setting.
The buildings have a traditional feel with white-columned porticos, decorative railings, and covered outdoor spaces. Gardens bloom with colorful crepe myrtle trees, and there are walking paths, a gazebo by the pond, and a dog park for pet lovers. You might see folks in rocking chairs, socializing during lobby happy hour, working in community gardens, or enjoying live music. There's a lake and both outdoor and indoor heated pools, plus a fitness center and exercise classes. Residents can join in activities like movie nights at the in-house theater, group trips to local attractions, library lounge afternoons, darts tournaments, gardening, and religious worship in the on-site chapel.
Residences come in a range of sizes with different floor plans, and you can find living spaces with private rooms, kitchenettes or full kitchens, furnished options, and modern safety features like an emergency response system and elevator. Assisted living and memory care areas are designed for comfort and safety, with secure courtyards, screened porches with wicker chairs and floral touches, and care-focused dining rooms where meals are served restaurant-style, including the MyChoice Dining Program and Five Star Culinary dining. Nutritious, chef-prepared meals are a highlight, with both classic and private dining rooms. Housekeeping, transportation, basic cable, internet, salon services, and concierge help come standard, and pets are welcome throughout the community.
The campus offers speech, physical, and occupational therapy along with rehab and fitness programs, FOX rehabilitation services, medication reminders and administration, support with tasks like bathing and dressing, and routine health care from registered nurses and in-house doctor visits. The secured memory care unit focuses on safety and specialized activities to help residents keep their minds and spirits engaged. The Five Star Experience Program and Five Star Lifestyle bring life enrichment, clubs, social events, pet therapy, and opportunities for volunteering, so people can find something to enjoy no matter their interests. The whole setting is spacious, private, and friendly, with lush landscaping and plenty of sunny and shaded spots for relaxing or spending time with friends and family. There's always something happening, whether it's movie showings, bingo, faith services, happy hours, or outings, and the staffing and programs are made to help each person make the most of daily life, whatever their needs.
Five Star Senior Living, founded in 1999 and headquartered in Newton, Massachusetts, operates more than 170 communities across the United States, serving over 15,900 residents with nearly 24,000 team members. Now operating as a division of AlerisLife Inc. (Nasdaq: ALR), Five Star has established itself as one of the nation's largest senior living providers and ranks among the top operators of continuing care retirement communities (CCRCs) in the country.
The company provides a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and respite care services. Through strategic partnerships with FOX Rehabilitation for therapy and wellness services, and DispatchHealth for on-demand acute care, Five Star ensures residents have access to comprehensive healthcare solutions without leaving their community. Their innovative Lifestyle360 programming enriches residents' intellectual, physical, emotional, social, and spiritual well-being through daily activities and events tailored to diverse interests and abilities.
Guided by the mission of "honoring and enriching the journey of life, one experience at a time," Five Star embraces a person-directed care philosophy that emphasizes individualized attention and choice-driven services. The name AlerisLife, derived from the Latin "aleris" meaning to "foster, nourish, and develop," reflects their commitment to helping residents pursue new or lifelong goals regardless of age. Their approach centers on the belief that "happy employees mean happy residents," fostering a culture where both staff and residents can thrive.
Five Star's dedication to excellence has earned numerous accolades, including frequent recognition from the Assisted Living Federation of America's "Best of the Best" Awards and the American Health Care Association's Quality Awards. The company has achieved Great Place to Work certification for consecutive years, demonstrating their commitment to both employee satisfaction and resident care. Through evidence-based wellness approaches, fine dining experiences, and warm, inviting environments, Five Star Senior Living continues to set standards for quality senior care across the nation.
People often ask...
The Haven & The Laurels, Carolina Place offers competitive pricing, with rates starting at a cost of $3,400 per month.
The Haven & The Laurels, Carolina Place offers assisted living and memory care.
There are 47 photos of The Haven & The Laurels, Carolina Place on Mirador.
The full address for this community is 13180 Dorman Rd, Pineville, NC 28134.
No, The Haven & The Laurels, Carolina Place does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Found deficiencies in the Resident Register process, including missing admission dates and signatures by the administrator and residents or their representatives for multiple residents.
10A NCAC 13F .0704 (b)Resident Contract, Information On Facility, And Resident Register
31 Oct 2024Follow-Up
31 Oct 2024Follow-Up
Found deficiencies in the resident records, including missing or undated signatures and missing admission dates in the Resident Register.
10A NCAC 13F .0704 (b)Resident Contract, Information On Facility, And Resident Register
10A NCAC 13F .0704 (b)Resident Contract, Information On Facility, And Resident Register
10A NCAC 13F .0704 (b)Resident Contract, Information On Facility, And Resident Register
10A NCAC 13F .0704 (b)Resident Contract, Information On Facility, And Resident Register
13 Feb 2024Follow-Up
13 Feb 2024Follow-Up
Verified corrections were completed; no further action was needed.
02 Aug 2023Construction
02 Aug 2023Construction
Observed multiple safety and code deficiencies across physical plant, wanderer alarms, floors, fire rehearsals, fire protection equipment, and exhaust ventilation. Specific issues included missing emergency release switches and non-functioning exhaust fans.
10A NCAC 13F .0301Application of Physical Plant Requirements
Identified that several resident care plans were not signed as required and there was limited ongoing review of residents' records.
10A NCAC 13F .1307Special Unit Resident Profile & Care Plan
06 Jun 2023Follow-Up
06 Jun 2023Follow-Up
Identified that two residents did not have care plans signed within 15 days of completion.
10A NCAC 13F.1307Special Care Unit Resident Profile & Care Plan
26 Mar 2023Follow-Up
26 Mar 2023Follow-Up
Investigated deficiencies found in medication management and care planning, including orders not implemented, medicines not administered or stored securely, and care plans not signed timely for residents in the special care unit.
10A NCAC 13F .0902(c)(3-4)Health Care – Documentation of physician orders and implementation
10A NCAC 13F .1004(a)Medication Administration – Administering as ordered
Type B10A NCAC 13F .1006(b)Medication Storage – Storage of medications
10A NCAC 13F .1307Special Care Unit – Resident Profile & Care Plan
16 Mar 2023Follow-Up
16 Mar 2023Follow-Up
Found multiple deficiencies in medication administration, documentation and resident care planning with several incomplete or missing records identified during the review.
B10A NCAC 13F .0902Healthcare
B10A NCAC 13F .1006 (b)Medication Storage
B10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
14 Jun 2021Complaint
14 Jun 2021Complaint
Observed inadequate housekeeping furnishings; a resident’s bed lacked sheets and a mattress pad, and the mattress showed stains, with staff using other coverings to cover it.
10A NCAC 13F.0306(b)(1)Housekeeping and Furnishings
14 Jun 2021Complaint
14 Jun 2021Complaint
An investigation found multiple deficiencies in care and resident rights, including inadequate bedding and mattress maintenance, concerns about resident wandering and supervision, and violations of residents' rights. The issues were documented with several deficiency codes and require corrective actions.
—Bed/Linen/Mattress Care
—Interdisciplinary Team/Resident Care Oversight
10A NCAC 13F.0909Resident Rights
11 Dec 2019Construction
11 Dec 2019Construction
Identified multiple safety and maintenance deficiencies, including ceiling damage, unprotected penetrations, unsecured oxygen cylinders, and unsafe fire/safety features.
10A NCAC 13F .0306Housekeeping and Furnishings-Clean, Repaired
10A NCAC 13F .0306Housekeeping-Maintained Free of Hazards
Investigated safety-related deficiencies affecting emergency equipment, evacuation planning, and exit hardware. Found issues with labeling, exterior evacuation paths, exit signage, and doors not properly closing to resist fire and smoke.
10A NCAC 13F .0301Application of Physical Plant Requirements
Found multiple deficiencies related to physical plant and fire safety, including mislabeled emergency switches, insufficient exit signage, and doors not closing or locking properly.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0309Plan for Evacuation
10A NCAC 13F .0311Other Requirements
14 Aug 2019Construction
14 Aug 2019Construction
Identified safety-related deficiencies involving emergency egress, door hardware, and housekeeping with required corrective actions and monitoring to be implemented.
10A NCAC 13F.0301Application of Physical Plant Requirements
10A NCAC 13F.0301Application of Physical Plant Requirements
10A NCAC 13F.0306Housekeeping and Furnishings
10A NCAC 13F.0309Plan for Evacuation
14 Aug 2019Construction
14 Aug 2019Construction
Found multiple deficiencies in emergency locking, evacuation planning, and building safety measures. The deficiencies included mislabeling, missing signage, and unsafe door operations.
10A NCAC 13F .0301 APPLICATION OF PHYSICAL PLANT REQUIREMENTSAPPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0309 PLAN FOR EVACUATIONPLAN FOR EVACUATION
10A NCAC 13F .0311OTHER REQUIREMENTS
20 Feb 2019Follow-Up
20 Feb 2019Follow-Up
Investigated findings showed problems with medication administration, record accuracy, and resident self-administration, including missed doses and unsupervised self-use of meds.
10A NCAC 13F .1005(a)Self-Administration Of Medications
07 Sept 2018Inspection
07 Sept 2018Inspection
Investigated the facility's compliance with health care and medication administration rules. Found multiple deficiencies in notification, documentation, and medication administration, including failure to notify a physician, missing daily blood pressure checks, and inaccurate insulin dosing and MAR documentation.
10A NCAC 13F .0902(b)Health Care - Referral and follow-up
10A NCAC 13F .0902(c)(3-4)Health Care - Documentation and implementation of physician orders
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration - MAR accuracy
07 Sept 2018Inspection
07 Sept 2018Inspection
Identified deficiencies in care and medication management, including inadequate handling of seizures and insulin administration with multiple resident-specific findings.
10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(a)Medication Administration
13 Dec 2017Follow-Up
13 Dec 2017Follow-Up
Observed deficiencies related to electrical safety and follow-up items from a prior survey; some deficiencies remained uncorrected and require further action.
—Initial Comments
10A NCAC 13F .0310Electrical Outlets in Wet Locations
13 Dec 2017Follow-Up
13 Dec 2017Follow-Up
Identified lack of ground fault protection for electrical outlets in wet locations. Found multiple areas without GFCI protection near sinks and other wet locations.
10A NCAC 13F .0310Electrical Outlets
01 Nov 2017Construction
01 Nov 2017Construction
Investigated electrical safety and fire safety concerns; found ground fault protection missing near wet areas and interior doors that fail to latch, potentially allowing smoke or fire to pass between areas.
Found electrical outlets in wet locations without ground fault protection near sinks in multiple rooms, and interior doors not latching along with a ceiling junction box concern.
10A NCAC 13F .0310Electrical Outlets in Wet Locations
Found that residents' rights were not fully protected and care for at least one resident was not adequate or in compliance with regulations, including failure to follow orders and lapses in monitoring.
G.S. 131D-21Declaration of Residents' Rights
27 Sept 2017Inspection
27 Sept 2017Inspection
Found violations in implementing medical orders, safeguarding resident rights, and nighttime staffing. Observed failures included unimplemented glucose checks, delayed assistance with toileting, and staff sleeping during third shift.
10A NCAC 13F .0902(c)(3-4)Health Care - Written procedures, treatments or orders and their implementation
10A NCAC 13F .0909Resident Rights
G.S. 131D-21 Declaration of Residents' RightsDeclaration of Residents' Rights
24 Aug 2017Construction
24 Aug 2017Construction
Investigation found deficiencies in building safety and housekeeping, including a door that does not seal to prevent smoke/fire and an unsecured helium gas cylinder.
10A NCAC 13F.0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F.0306HOUSEKEEPING AND FURNISHINGS
24 Aug 2017Construction
24 Aug 2017Construction
Identified deficiencies related to emergency release access, hazardous gas cylinder storage, and a door that does not fully close. These conditions posed safety risks.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0311OTHER
25 Feb 2016Follow-Up
25 Feb 2016Follow-Up
Investigated a prior deficiency and found that several deficiencies remained uncorrected, requiring follow-up action.
Type A10A NCAC 13F.0311PHYSICAL PLANT
25 Feb 2016Follow-Up
25 Feb 2016Follow-Up
Found deficiencies in corridor smoke barrier doors failing to close or latch, risking fire containment.
Type A10A NCAC 13F .0311PHYSICAL PLANT
11 Dec 2015Follow-Up
11 Dec 2015Follow-Up
Identified safety deficiencies in smoke containment, ventilation components, and general housekeeping that required corrective action.
Type A10A NCAC 13F.0311 (Section .0300 - Physical Plant; Other Requirements)Corridor doors not resisting smoke
10A NCAC 13F.0306 (Section .0300 - Physical Plant; Housekeeping and Furnishings)Housekeeping—Maintained Free of Hazards
10A NCAC 13F.0311 (Section .0300 - Physical Plant; Other Requirements)Physical Plant - Other Requirements
11 Dec 2015Follow-Up
11 Dec 2015Follow-Up
Identified deficiencies in building maintenance, including dusty HVAC components and safety equipment issues, with several doors and signs not meeting requirements.
Found multiple deficiencies in fire safety, physical plant, and ventilation, including improper storage, obstructed exits, malfunctioning signs, and inadequate upkeep.
1991 NC State Building Code Section 409.1.6.1; 10A NCAC 13F .0301Storage and fire separations
10A NCAC 13F .0302(f)Must Have Current Sanitation and Fire Safety Reports
10A NCAC 13F .0305(g)Corridors-Free of equipment and obstructions
10A NCAC 13F .0306(a)(5)Housekeeping-Maintained Free of Hazards
10A NCAC 13F .0309Fire Safety-Rehearsals on Each Shift
The report documented several deficiencies related to building safety and maintenance, including blocked corridors, improper storage, and missing or inadequate safety features.
24 Sept 2015Construction
24 Sept 2015Construction
Identified extensive physical-plant and safety deficiencies during a biennial construction survey. Issues included noncompliant exit door hardware, obstructed corridors, damaged furnishings, poor ventilation, and unaddressed electrical and fire-safety systems.
10A NCAC 13F .0301(2)APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0302 (f)DESIGN AND CONSTRUCTION - SANITATION AND FIRE SAFETY REPORTS
10A NCAC 13F .0305 (g)PHYSICAL ENVIRONMENT
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311 (g)EXHAUST VENTILATION
24 Sept 2015Construction
24 Sept 2015Construction
Identified several deficiencies in safety, sanitation, and maintenance with noted noncompliance; corrective actions needed.
20 Nov 2014Inspection
20 Nov 2014Inspection
Found deficiencies in staff qualifications, tuberculosis testing documentation, and residents' rights during the survey.
Type B10A NCAC 13F.0407Other Staff Qualifications
Type B10A NCAC 13F.0703Tuberculosis Test, Medical Examination & Immunizations
Type BG.S. 131D-21(2)Declaration of Residents' Rights
20 Nov 2014Inspection
20 Nov 2014Inspection
Identified failures to verify health care personnel registry checks for several staff and incomplete tuberculosis testing for residents.
Type B10A NCAC 13F .0407(a)(5)Other Staff Qualifications
10A NCAC 13F .0703(a)Tuberculosis Test, Medical Exam & Immunizations
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
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Mirador Living is not affiliated with the owner or operator(s) of The Haven & The Laurels, Carolina Place. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Haven & The Laurels, Carolina Place directly. There is no cost for this service. We are compensated by the community you select.
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