Lake Taylor Hosp

    1309 Kempsville Rd, Norfolk, VA 23502
    • Skilled Nursing
    3.1ยท37 reviews

    Life-changing rehab and attentive care

    I recently stayed here after surgery and was very pleased. The medical and rehab teams were excellent - life-changing PT/OT and attentive nurses and aides (thanks Kimberly and Tamara) - the Beechwood wing and rooms were immaculate, meals were well-prepared, and management (Andrea, Kim) and front-desk staff (Wendy) were caring and responsive; I'd recommend this facility for strong, family-like care.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.14ยท(37)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.4
    • Meals

      3.9
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Strong physical and occupational therapy program
    • Attentive certified nursing assistants (CNAs)
    • Compassionate nursing and caregiving staff in several units
    • Helpful intake and social-work coordination
    • Clean, well-maintained newer wing
    • Pleasant front-desk and reception interactions
    • On-site personal services (beautician) and activity spaces
    • Engaging outdoor garden and communal activity rooms
    • Generally well-prepared, appealing meals
    • Timely medication administration in many cases
    • Family-focused rehabilitation orientation
    • Supportive unit managers and some administrators

    Cons

    • Inconsistent nursing care quality and staffing levels
    • Delayed responsiveness to resident calls and requests
    • Variable accountability and inconsistent follow-through
    • Gaps in fall-prevention and post-fall response procedures
    • Pressure-injury and wound-management deficiencies
    • Variable sanitation and cleanliness between units
    • Inconsistent adherence to dietary restrictions and meal plans
    • Communication gaps with families about clinical status and discharge
    • Insurance-driven discharge and care-authorization pressures
    • Inconsistent pain and medication-management practices

    Summary of reviews

    The reviews indicate a facility with notable strengths in rehabilitation services and several areas of operational variability. The therapy department (physical, occupational, and speech therapy) is consistently cited as a strong asset, producing measurable progress for many patients. Multiple reviewers also highlighted attentive CNAs, helpful intake and social-work staff, engaging activity spaces including a garden, and the availability of on-site personal services such as a beautician. The newer or renovated wing receives positive comments for cleanliness and layout, and several reviewers praised individual managers and administrative staff for supportive interactions.

    At the same time, there is a clear pattern of inconsistent care quality across the facility. Families describe variability between units and shifts: while some nursing teams are described as compassionate and responsive, other accounts indicate delayed responses to call signals, limited hands-on attention for higher-dependency residents, and uneven staffing levels. These operational inconsistencies extend to clinical processes, with concerns about pain and medication management, gaps in pressure-injury (bed sore) and wound care, and shortcomings in fall-prevention and post-fall response procedures.

    Communication and discharge practices are recurring themes. Several families reported difficulty obtaining timely medical and therapy updates, inconsistent information about discharge readiness, and pressure related to insurance authorizations and coverage that affected length of stay. Reviewers also noted variability in adherence to dietary restrictions and meal plans for residents with special nutritional needs. While many found the food appealing, others described incorrect meal delivery for diet-sensitive residents, indicating process gaps in dietary management.

    Facility environment and management patterns show contrasts: the newer wing and some communal areas are described as clean and well-maintained, while older units were perceived as less well-kept and had sanitation or pest-control concerns in isolated incidents. Staff demeanor and accountability drew mixed feedback โ€” front-desk personnel and certain caregivers were frequently praised for friendliness, but some families experienced limited follow-through from nursing or administrative staff and encountered guarded or unhelpful interactions when raising concerns.

    In summary, prospective residents and families can expect strong rehabilitative resources and several compassionate staff members, particularly within therapy and certain nursing teams. At the same time, they should be alert to variability in nursing care, responsiveness, clinical follow-through, and communication. Visiting multiple units, meeting with therapy and nursing leadership, clarifying dietary and discharge processes, and confirming expected staffing patterns during the anticipated stay are reasonable steps to evaluate whether the facilityโ€™s strengths align with an individual residentโ€™s needs.

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    Medicare Ratings

    4ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Lake Taylor Hosp

    Lake Taylor Hosp is located at 1309 Kempsville Rd, Norfolk, VA, 23502.

    About Lake Taylor Hosp

    Lake Taylor Hosp sits in Norfolk, VA, and runs as a not-for-profit under a Board of Commissioners from the Norfolk Hospital Authority, and what you'll find here is a large city clinical setting with many services all working together to help people who need long-term care, whether they're older adults, patients with complex medical needs, or children who need specialized care in the remodeled pediatric wing or even in the Beechwood wing where there's extra support, and this facility really covers a broad range from skilled nursing recovery, ventilator liberation, and sub-acute pediatric care all the way to specialized rehab for people with cardiac, neurological, pulmonary, and orthopedic problems like arthritis, strokes, spinal cord injuries, fractures, and diabetes-so you see everything from kids who need intensive help to adults who need recovery after surgery or a long illness, and beyond that, you'll notice their rehab programs with physical, speech, and occupational therapy plus pain management, mental health, and outpatient specialty clinics where you can get things like cognitive retraining, feeding programs, and even hearing skills therapy.

    There's no emergency room and no maternity services here, but you do have several intensive care units-the neonatal ICU, pediatric ICU, medical-surgical ICU, and a cardiac ICU for people with serious needs. The whole place really feels equipped for long-term acute care, with sub-acute hospital and hospital-long-term care units, and the Lake Taylor Transitional Care Hospital LTCU acts as a long-term care unit as a subsidiary, while everything operates together to provide person-centered and rehabilitation-focused services, including hospice and psychiatric care plus burn, cancer, and post-trauma care, and that all works alongside programs for stroke, orthopedic, diabetes, wound management, respiratory therapy, and many supportive activities.

    You'll see nice touches for daily life, like a physical therapy room, transitional apartment, chapel, multipurpose tradition room, a big dining hall with a walkway from the main hallway, a dining area where families can join for meals, and a relaxing courtyard where residents and families can spend some quiet time, and it matters to some that this place has a church and dedicated pediatric wing, and that it welcomes volunteers, community supporters, and the local hospital auxiliary. There's a well-known ventilator liberation unit, a dedicated staff for rehab and respiratory care, and even a fleet of transport vehicles meant to get people to appointments or outings.

    With 132 skilled nursing beds and up to 296 total beds licensed for care and various units, the facility handles a large number of patient days and admissions every year, and staff include 572 full-time people plus contractors, so there's always someone nearby. This is a state-licensed nursing facility with a Medicare provider number, not a teaching hospital, and the cost and revenue data show careful management, with gross and net revenue as well as labor, non-labor, and capital costs clearly reported and available for those who like to understand the business side.

    Awards and honors are plenty, with recognition for respiratory care, wound management, transparency, and quality, including the AHCA/NCAL Bronze Commitment to Quality, Newsweek's America's Best Nursing Homes, Virginia Living's Top Hospitals, Gold Transparency from Candid, and the AARC Award for respiratory care, so there's proof people know and trust this facility in the healthcare field. Mr. Thomas J. Orsini acts as President & CEO. Lake Taylor Hosp runs with help from community donations, volunteers, and foundation support, and stays focused on restoring health, strength, and mobility for anyone who needs services in long-term acute care, ventilator liberation, pediatric and adult rehabilitation, and skilled nursing in the Norfolk community. More about all this can be found on their website at www.laketaylor.org.

    People often ask...

    Lake Taylor Hosp offers skilled nursing.

    The full address for this community is 1309 Kempsville Rd, Norfolk, VA 23502.

    No, Lake Taylor Hosp does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Lake Taylor Hosp. The information above has not been verified or approved by the owner or operator. For exact information, please contact Lake Taylor Hosp directly. There is no cost for this service. We are compensated by the community you select.

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